Henley leisure centre has a great gym with very good cardio, weights and resistant kit. The gym could you with a bit more attention to cleaning around and under the kit, but the equipment itself i... Se mere
Virksomheden har svaret
Lokation
Skift lokationGillots Lane, RG9 1PA Henley On Thames, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Only 4 Stars, as today in the ladies changing room , for ladies gym users , a male came into the changing rooms to check the alarm in the disable shower, he did not knock on the door, luckily no fe... Se mere
Virksomheden har svaret
Good family fun leisure centre! Staff very helpful, polite and working hard. It’s refreshing to see staff taking pride in their facilities by keeping it clean and sparkly for our families. We w... Se mere
Virksomheden har svaret
A great little gym with friendly front of house. There's enough parking and I've yet to wait for a machine. That said, it could do with some refurbishment as some facilities are showing wear. And of c... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Gillots Lane, RG9 1PA, Henley On Thames, Storbritannien
3,8
God
31 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We swim and play badminton here
We swim and play badminton here, we have also had an inflatable party for our sons 5th birthday. Great little place, everything you need. Very affordable for the area and what is available
15. februar 2025
Uopfordret anmeldelse
Besvarelse fra Better - Henley Leisure Centre
Hi Joshua
Thank you for taking the time to leave a review,
We're delighted to hear that you are enjoying the amenities at the Henley Leisure Centre and that your son had a great time celebrating his 5th birthday party with us.
We hope you continue to enjoy the different facilities at the centre and thank you for choosing Better.
Kind Regards
Amir
Besvarelse fra Better - Henley Leisure Centre
Hi Greg
This is excellent to see!
We're very pleased to see you have received such a good service and thank you for taking the time to leave a review.
Kind Regards
Amir
Been a member for several years and…
Been a member for several years and always been happy. Brilliant value and my boys love the swimming pool
15. februar 2025
Uopfordret anmeldelse
Besvarelse fra Better - Henley Leisure Centre
Hi Alan
Thank you for taking the time to leave a review.
It's wonderful to hear that you and your sons are enjoying the amenities at the swimming pool at the Henley Leisure Centre. We appreciate your choice of Better and your membership over the past few years, and we look forward to having you with us for many more!
Kind Regards
Amir
Good family fun leisure centre!
Good family fun leisure centre!
Staff very helpful, polite and working hard. It’s refreshing to see staff taking pride in their facilities by keeping it clean and sparkly for our families.
We will be back. X
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra Better - Henley Leisure Centre
Hi Belinda
Thank you for your review.
We are very happy to see you enjoyed your visit to the Henley Leisure Centre and thank you for your feedback about the centre staff, it is wonderful to know that they are looking after all members and the facilities.
We hope to see you soon and thank you for choosing Better.
Kind Regards
Amir
Besvarelse fra Better - Henley Leisure Centre
Hi,
Thanks for your review.
We are pleased to hear that the staff at Henley are so friendly!
Warm Regards
Hazal
Run down and cold pool
The place is in desperate need of a make over. The changing areas and pool are so run down and there is mould throughout. The pool was so cold that my child (who was attending swimming lessons) was in tears when they got out.
Staff are very nice and attentive, which is the redeeming feature! Please make this the next location to be fixed!
9. november 2024
Besvarelse fra Better - Henley Leisure Centre
Hi Charlotte,
Thanks for your review.
We truly appreciate your feedback as this helps us get better!
We have passed your comments to the centre so they can improve!
Warm Regards
Hazal
Coldest pool I've ever been in couldn't…
Coldest pool I've ever been in couldn't use the sauna or steam room to warm up...not switched on !
29. september 2024
Uopfordret anmeldelse
Besvarelse fra Better - Henley Leisure Centre
Good morning, Michael,
I hope this message finds you well. I want to express my sincere gratitude for taking the time to share your thoughts with us.
I am truly disappointed to hear about your recent experience at the Henley Leisure Centre, particularly regarding the inadequate pool temperature during your swim. It is disheartening to know that this aspect affected your visit. Additionally, I would like to extend my apologies for the unavailability of the Healthsuite during your time at the center.
Your feedback is invaluable to us, and we are committed to addressing these issues to ensure a more pleasant experience for all our patrons. Thank you once again for bringing this to our attention.
Warm regards,
Charmaine
I wish I could say good things but our experience could’ve been better…
Hello ,
I wish I could say good things but our experience could’ve been better…
The swimming pool was very cold and my daughter couldn’t hear the swimming coach as it seems like there are a bit too many children per a class .
9. september 2024
Besvarelse fra Better - Henley Leisure Centre
Good Morning Osf,
I want to express my gratitude for taking the time to share your review with us.
We are deeply saddened to learn about the challenges you encountered while attending the swimming lessons at the Henley Leisure Centre with your daughter. Your feedback is incredibly valuable and I will ensure that your concerns are brought to the attention of the centre manager. Rest assured, we will thoroughly investigate the issues you have raised and work on providing an effective solution to address them. Thank you for bringing this to our attention.
Kind regards,
Charmaine
Besvarelse fra Better - Henley Leisure Centre
Good Afternoon Judith,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Henley leisure centre and the Gym is spacious and well equipped. We hope you continue to enjoy your membership at this centre and the great activities they have available.
Kind regards,
Charmaine
Nobody there for induction, gym dirty
Turned up for my induction after joining online, to be told the guy who does them is off all week, so the induction can't happen and nothing can be done. When I asked if they would be contacting the other induction people this week, was told no as they can't get into the computer for their email addresses?? The man on reception was kind and showed me where everything was, but no new arrangements were made for the induction. Instead I was allowed to use the gym independently. Unfortunately I was shocked at how dirty it was. Not just the puddle of sweat/rainwater around the first machine I tried to get on, but the whole room and all of the equipment just felt grimy. The windows and floors are filthy and the equipment is scuffed and looks and feels unclean. Not a good start.
13. november 2023
Besvarelse fra Better - Henley Leisure Centre
Good Afternoon H,
Thank you for your review.
I am very sorry to hear that your induction was cancelled due to the staff member being on Annual Leave. This information should have been communicated to you before you attended the centre so please accept our sincere apologise for the oversight. I am also very sad to hear that the cleanliness of the centre was below standards so I will escalate this for the immediate attention of the centre manager so they can look into this and resolve. We are sorry to hear of your experience at the Henley leisure centre and we thank you for your feedback. Through feedback we can identify improvement areas and provide a better service.
Kind regards,
Charmaine
Only 4 Stars
Only 4 Stars, as today in the ladies changing room , for ladies gym users , a male came into the changing rooms to check the alarm in the disable shower, he did not knock on the door, luckily no female having a shower or walking around with just wrapping a towel around there body like they do.
Yews I do understand that the test have to be made , but could it not be a female , just for that one ‼️ ,
It has now put me off from having a shower after my hard work out.
1. november 2023
Besvarelse fra Better - Henley Leisure Centre
Good Afternoon Mrs York,
Thank you for your review.
I am very sorry to hear that a male entered the female changing area without prior notice to the customers in that area at the time. I will pass on your feedback for the immediate attention of the centre manager so they can ensure that in future a female member of staff can come and advise the members in the changing area's before a male enters that vicinity.
Please accept our sincere apologies for the inconvenience caused during that time.
Kind regards,
Charmaine
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.