Good facilities and easy to get to from local shops and station, but I never personally see any staff around. Not the best as a first time gym goer who just needs a bit of help here and there but can’... Se mere
Virksomheden har svaret
Lokation
Skift lokationThe Baytree Centre, CM14 4BX Brentwood, GB
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I booked for a zumba session, did not know the way going because the main entrance of the mall is close., didn’t know the way since I was new in the place, however I manage to find it. It would be hel... Se mere
Virksomheden har svaret
I really enjoy the induction. The person who run me trough the induction is call George. The guy is very professional, cool and calm. I would advise him to keep it up. The only bad news was the parkin... Se mere
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When going in the evenings there is always equipment to go on. Cardio has lots of machines and overall amount of variety is great. Always clean and really enjoying using the gym so far.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
The Baytree Centre, CM14 4BX, Brentwood, Storbritannien
3,7
Middel
14 anmeldelser
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Besvarelse fra Better - Gym Brentwood
Hi JM
Thank you for your review.
We appreciate your feedback on the sauna at Better Gym Brentwood, and we will pass this on to the team at the centre to review.
Kind Regards
Amir
Besvarelse fra Better - Gym Brentwood
Hi
Thank you for your review.
This is great to see, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Don’t bother signing up!
Don’t bother signing up!
They’ll hike up the price on your debit card without telling you, and when you try to cancel, they make you rejoin at a different rate with tons of confusing membership options. The staff aren’t much help either.
Even with the NHS discount, it’s £47 a month—which is ridiculous considering the machines are old, they close at 4 PM on weekends, and sometimes shut down during the week for random “fixes.” You can find way better gyms for half the price.
4. juni 2025
Uopfordret anmeldelse
Besvarelse fra Better - Gym Brentwood
Hi,
Thank you for sharing your feedback. We’re sorry to hear about your disappointing experience and apologise for any confusion regarding billing and membership options. We strive to be transparent and helpful, so it’s concerning to learn that you felt otherwise.
Regarding the pricing and facilities, we aim to provide good value and maintain our equipment to high standards, but we appreciate your comments and will review them carefully. Our weekend and maintenance hours are designed to ensure safety and quality, though we understand this can be inconvenient.
If you’d be open to discussing your experience further, please reach out to us directly at customer services and we will forward your concerns to the centre management team. We’d like to see how we can assist you and improve your experience.
Thank you again for your input.
Kind regards,
Charmaine
Big shout out for Lisa
I've been a member of this gym for a few years now. I love training in such a friendly atmosphere.
A huge shout out has to go to the manager Lisa. She is absolutely brilliant and is always on the go. She always has a smile on her face and takes the time to talk to members, she how we are and give us guidance and advice on machines/exercises. If she is not doing this, she is cleaning!!!
My only frustration is that most of the time i have to go to the gym at 6.30am, and there is often a young lad there that is late to open up. Most of us that go early do so for a reason - we need to get to work, do a school run etc, and getting in to the gym late means we miss out on training time. Even worse is the young lad that is late hardly ever apologises which is awful.
But all in all i love this gym and will be a member here for many years to come
10. marts 2025
Uopfordret anmeldelse
Besvarelse fra Better - Gym Brentwood
Hi NM,
Thank you so much for your thoughtful review! We’re thrilled to hear that you love the friendly atmosphere and enjoy training here. It's wonderful to know that Lisa's dedication and positive attitude have made such an impact on your experience—she truly is a gem!
We appreciate you bringing the issue with the early opening to our attention. We understand how important it is to stick to your schedule, and we will definitely address this with the team to ensure that the gym opens on time for all our early risers. We’ll make sure that the staff are more mindful of punctuality moving forward.
Thanks again for your kind words, and we're so happy to have you as a valued member of our gym. We look forward to seeing you for many more workouts ahead!
Warm regards,
Charmaine
I really enjoy the induction
I really enjoy the induction. The person who run me trough the induction is call George. The guy is very professional, cool and calm. I would advise him to keep it up. The only bad news was the parking attendant give me a parking ticket that cost me £35. Apart from this the induction is excellent.
4. januar 2025
Besvarelse fra Better - Gym Brentwood
Hi Olatunbosun
Thank you for your review.
It is great to see that you enjoyed your gym induction and I hope you can use the skills you have learnt throughout your time with Better. We will pass your feedback on to the Brentwood centre staff for George's attention!
We are sorry to see you have received a parking ticket, please see the link below for available carparks near the centre.
Brentwood car parks | Brentwood Council (https://www.brentwood.gov.uk/brentwood-car-parks)
Kind Regards
Amir
My first visit to Brentwood gym
My first visit to Brentwood gym; arrived at 7.15am only to find not open until 8am (my mistake, should have looked that up before joining). Twenty gym members waiting outside at 8.05am for the lad who opens the gym, to arrive. When he does turn up there is no apology for keeping so many people waiting. This was a dreadful first experience of your gym.
The actual gym was decent, once I got in, tbf.
16. november 2024
Besvarelse fra Better - Gym Brentwood
Hi John,
Thanks for your review.
We are sorry to hear that the gym opened late and we have forwarded your feedback to the centre so they can investigate and ensure this does not happen again.
Warm Regards
Hazal
I booked for a zumba session
I booked for a zumba session, did not know the way going because the main entrance of the mall is close., didn’t know the way since I was new in the place, however I manage to find it. It would be helpful if there will be information about map route for new comers especially non office hours.
19. november 2024
Besvarelse fra Better - Gym Brentwood
Hi Sherry,
Thanks for your review.
We are sorry to hear you had difficulty finding the centre.
We can confirm there is a map on the centres homepage:
https://www.better.org.uk/leisure-centre/brentwood/brentwood
We hope that helps.
Warm Regards
Hazal
We’ve only been members for one week…
We’ve only been members for one week and BetterGym have already cancelled two classes. We specifically joined for this reason and so are very disappointed. We are looking at cancelling our membership and joining elsewhere
20. oktober 2024
Besvarelse fra Better - Gym Brentwood
Hi Michelle,
Thanks for your review.
We are sorry that there have been some cancellations at Better Gym Brentwood recently.
We will always endeavour to keep classes on however, sometimes cancellations are unavoidable.
We hope there are no more cancellations and you enjoy the centre.
Warm Regards
Hazal
the wife made me do it
4. september 2024
Besvarelse fra Better - Gym Brentwood
Hi Bruno,
Thanks for the review.
We are so pleased that your wife encouraged you to join Better! Tell her thanks!
Warm Regards
Hazal
Besvarelse fra Better - Gym Brentwood
Hi Emma-Louise,
Thank you for your review.
We are so pleased to hear you are enjoying Better Gym Brentwood and have passed on your feedback about the air-conditioning.
Warm Regards
Hazal
Additional Mirrors
I thoroughly enjoyed my time at the gym, however, I couldn't help but notice the scarcity of mirrors throughout the facility. I believe that incorporating more mirrors into various sections of the gym would be incredibly beneficial. Not only would it enhance the aesthetics of the space, but it would also serve as a source of motivation and encouragement for individuals during their workouts. Mirrors provide valuable visual feedback, allowing gym-goers to monitor their form, track their progress, and maintain proper posture throughout their exercises.Therefore, I strongly advocate for the inclusion of additional mirrors throughout the gym to promote a more enriching and fulfilling fitness experience for all.
11. april 2024
Besvarelse fra Better - Gym Brentwood
Hi Swathi,
Thank you for your review.
I have passed on your feedback to the centre.
In addition, if you would like to discuss this with the centre directly, their email address is: gymbrentwood@GLL.ORG
Warm Regards
Hazal
I joined the gym 5 weeks ago
I joined the gym 5 weeks ago. accidentally cancelled my direct debit so membership was cancelled. Marsha in customer services dealt with this very quickly and got my membership re activated within 24 hours. Brentwood Better Gym has good equipment, staff and personal trainers. Recommend.
8. april 2024
Uopfordret anmeldelse
Besvarelse fra Better - Gym Brentwood
Good afternoon Michael,
I hope this message finds you well. I wanted to take a moment to thank you for taking the time to leave a review regarding your recent experience with our membership services.
We are thrilled to hear that Marsha was able to provide you with the assistance you needed to resolve your membership issue. Our team takes pride in their ability to provide exceptional customer service, and we are glad to see that Marsha was able to deliver on that commitment.
We are committed to ensuring that our members have a positive experience with our services, and we are grateful for your feedback. If there is anything else we can do to assist you, please do not hesitate to reach out to us.
Thank you again for your review, Michael. We look forward to serving you in the future.
Warm Regards,
Charmaine
Great amount of equipment & never too busy
When going in the evenings there is always equipment to go on. Cardio has lots of machines and overall amount of variety is great. Always clean and really enjoying using the gym so far.
17. juli 2023
Besvarelse fra Better - Gym Brentwood
Good Afternoon Ciara,
Thank you for taking the time to write us a lovely review.
We pride ourselves on our excellent customer service so we are delighted to hear that you are enjoying the Brentwood leisure centre and the activities they have to offer. We hope you can continue to enjoy this centre in the future. We appreciate you taking this time to provide this feedback and we will pass this onto the centre on your behalf.
Kind regards,
Charmaine
Good facilities and easy to get to
Good facilities and easy to get to from local shops and station, but I never personally see any staff around. Not the best as a first time gym goer who just needs a bit of help here and there but can’t shell out for full on personal training
5. juli 2023
Besvarelse fra Better - Gym Brentwood
Hi Katie,
Thank you for your feedback.
With your membership, you can book into an induction at no extra charge and get a personalised fitness plan and guidance on how to use the equipment.
Please ask for availability when you are next in the centre or book via the app by selecting the 'Gym Induction' option.
Warm regards
Hazal
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