I like the staff but communications are bad . The same machines have been broken for over three weeks no update has been given just a sign saying out of order
Virksomheden har svaret
Lokation
Skift lokationGreat North Leisure Park, High Rd, N12 0AE North Finchley, GB
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Se, hvad kunderne siger
Stuff r very helpful fitness classes very nicely done change your room shower room needs to be updated
Virksomheden har svaret
The swimming pool is a good swimming pool, although it can become extremely busy when other activities occur. Facilities are limited and not always the cleanest, but okay. There is only one shower tha... Se mere
Virksomheden har svaret
The session of Aqua aerobic at Finchley Lido was great, 5 stars! (We joined as disabled access members). But the booking process was a bit tricky and nerve racking, although in the end I was able to g... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Great North Leisure Park, High Rd, N12 0AE, North Finchley, Storbritannien
4,1
God
86 anmeldelser
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I like the staff but communications are…
I like the staff but communications are bad .
The same machines have been broken for over three weeks no update has been given just a sign saying out of order
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Gerard,
Thank you for taking the time to share your feedback. We're pleased to hear that you like our staff, but we're sorry to learn that communication regarding the out-of-order equipment has not met your expectations.
We understand how frustrating it can be when machines are unavailable for an extended period, particularly without regular updates. Your comments have been noted and will be shared with the team so we can improve how we communicate maintenance issues and repairs with our members.
Thank you for bringing this to our attention, and we appreciate your patience.
Warm Regards,
Hazal
My experience, Better
Stuff r very helpful fitness classes very nicely done change your room shower room needs to be updated
1. juli 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi there,
Thank you for your 5-star review and for sharing your feedback about your experience at Finchley Lido Leisure Centre.
We're delighted to hear that you found our staff helpful and enjoyed the fitness classes. It's great to know that our team helped make your visit a positive one.
We also appreciate your comments regarding the changing rooms and shower facilities. Customer feedback is important to us, and your suggestions will be shared with the relevant team for consideration.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Good experience…
From the first experience I have had care and thoughtfulness from the beginning from all staff especially Caroline.
3. august 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Janet
Thank you for your review.
We are very happy to see that the staff at Finchley Lido Leisure Centre have enhanced your experience with us, and that Caroline has made the extra effort to assist!
We will be sure to pass your feedback on.
Kind Regards
Amir
Good facilities and good personnel…
Good facilities and good personnel interactions so far.
Booking / payment process as a new person felt a little tedious… but early days.
25. juni 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi,
Thank you for your lovely feedback. We’re really pleased to hear you’ve had a positive experience with both our facilities and team so far.
We appreciate your honest comments regarding the booking and payment process as well. As a new member, it can take a little getting used to, and your feedback is invaluable as we continue to improve and make things smoother.
If there’s anything we can do to support you with this, please don’t hesitate to reach out. We’re here to help.
Warm Regards,
Hazal
Staff are friendly and welcoming and…
Staff are friendly and welcoming and respectful can attend to your needs especially front desk gentleman with glasses you can tell he’s there to help
18. juni 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Harry,
Thank you for your kind feedback.
We are delighted to hear that you found our team at Finchley Lido Leisure Centre friendly, welcoming, and respectful.
It is great to know that our staff are attentive and willing to help, and we will be sure to pass on your kind words to the colleague you mentioned.
We look forward to welcoming you again soon.
Warm Regards,
Hazal
perfectly fine
i love my morning swim, Finchley Lido is clean, the receptionists are friendly, the 'system' works well, no complaints.
12. juni 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Rachel
Thank you for your review.
We are very pleased to see that you are enjoying your morning swim at Finchley Lido Leisure Centre and that our team and facility are making your visits so positive!
Kind Regards
Amir
Good service
I was not able to book the session. CC have helped in resolving it so quickly,
18. maj 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Lak
Thank you for your review.
We are sorry to hear that you have had trouble making a booking, and it is great to hear that the team has been able to assist!
Please let us know if you have any other enquiries. We would be happy to help!
Kind Regards
Amir
Great place
Very helpful and accommodating staff, felt valued. Also facilities are very good, good pricing and not to busy. Was a friendly. Low key, relaxing environment, everything I wanted and needed for my recuperation following my stroke in January.
22. maj 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Neil
Thank you for your review.
We are pleased that our team helped you feel supported and valued during your recovery.
It’s great to hear the environment suited your needs, and we wish you all the best on your continued journey to improved health!
Kind Regards
Amir
The swimming pool is a good swimming…
The swimming pool is a good swimming pool, although it can become extremely busy when other activities occur. Facilities are limited and not always the cleanest, but okay. There is only one shower that is not communal. There is also no monitoring of the sauna and so it becomes extremely overcrowded and unsafe as a result. Staff are always super helpful and the children's pool is very good.
20. maj 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Good Afternoon,
Thank you for your review!
It's great to hear that you're enjoying the swimming pool and have found our team to be super helpful.
We appreciate you raising your concerns about our cleanliness, the availability of private shower facilities, and the impact that peak periods have on the overall experience.
We're more than happy to share this with our wider team for further review, including your feedback about overcrowding in our health suite space.
Thank you again for your feedback!
Warm Regards,
Kaisha
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Noorulain,
Thanks for your review.
We are so pleased to hear that the staff at Finchley Lido Leisure Centre have been so supportive!
Warm Regards
Hazal
From induction to explaining all…
From induction to explaining all equipment times dates and plans all was done in a efficient caring way
10. maj 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Hugh,
Thanks for your review.
We are so pleased to hear that you are enjoying Finchley Lido Leisure Centre and that your induction was completed with efficiency and care!
Warm Regards
Hazal
Could be better
I have attended three different exercise classes at two different gyms within Barnet and as a new person, the instructor has not asked if I have any physical issues or injuries that they should be aware of which I thought was standard and is something that I have been asked at other classes.
Also, after a cycle class, we were asked to wipe down the equipment but there was no tissue in two different dispensers meaning that it might suggest that people are not able to wipe down other equipment too.
Whilst attending the cycle class, the first and second bikes I tried did not work, which was disappointing and perhaps these should be removed, fixed or at least a sign on them saying out of order.
So far, my experience has been ok and hope it will improve.
7. maj 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Micaela,
Thank you for sharing your review!
We appreciate your suggestion that our fitness instructors should check if there are any injuries within their class to create an adaptable plan for our members.
We also appreciate your comments regarding the maintenance of our equipment.
We're more than happy to share your concerns with the wider team for further review to improve your experience with us.
Thank you again for your feedback!
Warm Regards,
Kaisha
Overall a good gym
Overall a good gym. However, three points to improve:
1- Half of the changing room is closed at about 7pm which makes it inconvenient for anyone who uses the gym after 7pm.
2- Also the day-time sauna hours is limited and finishes at 12. Ideally, it could continue till the evening time starts. Or at least it could continue till 1pm.
3- Some of the devices need servicing.
22. april 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Peyman,
Thanks for your honest feedback. We’re really glad to hear you think it’s a good gym overall.
We also appreciate you highlighting the areas for improvement around changing room access, sauna hours, and equipment maintenance.
Comments like yours are important and will be shared with the management team so they can be reviewed properly.
Thanks again for taking the time to let us know, and we hope your experience continues to improve on future visits.
Warm regards,
Azaria
i can never get a class people book…
i can never get a class people book every class and they cancel last minute. people need to be less selfish.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Lucinda,
Thank you for your feedback!
We appreciate how disappointing it is when classes appear fully booked and then spaces open up too late to you.
To help manage this, we advise members to cancel a minimum of 4 hours before the booking is due to start, to prevent receiving a penalty fee, and to enable others whop missed the booking to join.
If you’re able to, we’d also recommend joining the waiting list, as spaces can also become available before the day.
We appreciate you raising this with us!
Warm Regards,
Kaisha
Kind
The staff are very friendly and polite first day they had all the equipment for Pilates
15. april 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Mrs Osman
Thank you for your review.
It is great to see that the staff at Finchley Lido Leisure Centre are creating a wonderful atmosphere, and that you enjoyed your first Pilates class with us.
We hope to see you again soon for another fitness class!
Kind Regards
Amir
Very friendly staff and excellent…
Very friendly staff and excellent facilities great place to get fit
14. april 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Gareth,
Thanks for your review.
We are so pleased to hear that you are enjoying Finchley Lido Leisure Centre!
We look forward to seeing you again.
Warm Regards
Azaria
Zumba was very nice the teacher was…
Zumba was very nice the teacher was very patient and knowledgeable.
28. februar 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Rosângela
Thank you for your review.
It is great to see that you enjoyed the Zumba class at Finchley Lido Leisure Centre, and the instructor was able to provide a great lesson!
We hope to see you again soon!
Kind Regards
Amir
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Alfredo,
Thank you for your wonderful review!
We're so happy to hear that our team have been very helpful during your visits to Finchley Lido Leisure Centre.
If you have the time, we'd also like to welcome any feedback from you.
Thank you again for your kind words,
Kaisha
Besvarelse fra Better - Finchley Lido Leisure Centre
Hi Narcef,
Thank you for your incredible feedback!
We're so happy to hear that our staff have been friendly during your visits to our Finchley Lido Leisure Centre, and that you appreciate the hygiene and cleanliness at our facility.
We can't wait to see you again!
Warm Regards,
Kaisha
For the most part excellent
For the most part the staff are excellent, especially the young lady on reception - sorry I have forgotten her name. But she was so helpful and patient when I rejoined. The gym is clean and tidy with plenty of equipment- but it can become busy. There are many fitness classes to choose from but again there is a lot of demand so it can be difficult to get into them. Very reasonably priced. On the whole happy with it.
18. februar 2026
Besvarelse fra Better - Finchley Lido Leisure Centre
Hello Martha,
Thank you for taking the time to share your feedback with us.
We're pleased to hear that our front of house team was helpful with assisting you with your membership and that you appreciate the range of fitness classes available.
We hope your next visit is even more enjoyable.
Kind regards
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