My 8 years old had her roller skating birthday at Faringdon leisure centre. She, her friends as well as her parents had an amazing time with the music and lights. The children who didn’t have rol... Se mere
Virksomheden har svaret
Lokation
Skift lokationFernham Road, SN7 7LB Faringdon, GB
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Se, hvad kunderne siger
We had such a wonderful experience at the disco roller skate party! From the very beginning, we felt warmly welcomed, and I really appreciated that the party started on time with no delays. All th... Se mere
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Changing rooms and toilets smell and are dirty; Floor is filthy as parents’ waiting area is by the pool, washing all shoe dirt into the pool; Every lesson my son had was with a different coach who... Se mere
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Really pleased to see the introduction of low ratio group swimming lessons. My son has always enjoyed lessons at Faringdon but gets so much more out of them in a smaller group, with more hands on sup... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Fernham Road, SN7 7LB, Faringdon, Storbritannien
4,0
God
28 anmeldelser
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Besvarelse fra Better - Faringdon Leisure Centre
Hi Yasmin,
Thank you for your lovely review!
We're so happy that you enjoyed your first visit with us and that the experience was a positive one.
We also greatly appreciate your 5-star review.
We can't wait to welcome you back soon!
Warm Regards,
Kaisha
I can’t book to any classes I would…
I can’t book to any classes I would like to go as they all booked as soon as they are out!
5. marts 2026
Besvarelse fra Better - Faringdon Leisure Centre
Good Evening!
Thank you for your review!
For members, any fitness class you're looking to book is released 7 days in advance at 22:00.
However, we appreciate the frustration caused if you're logging on early, only to miss a slot for the booking you desire.
We'd love for you to provide us with an update when you next try to book this.
Thank you again for your feedback!
Warm Regards,
Kaisha
I find the gym easy calm and a nice…
I find the gym easy calm and a nice place to workout. The gym is always clean and has everything I need.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Better - Faringdon Leisure Centre
Hi Francesca,
Thank you for
We’re delighted to hear that you find the gym at Faringdon Leisure Centre so calm, well-equipped, and clean.
It's amazing to know that this is a great environment for your workouts.
Warm Regards,
Kaisha
The staff at Faringdon Leisure Centre…
The staff at Faringdon Leisure Centre have made me feel very welcome and I have really enjoyed using the facilities and doing some very well organised and delivered classes!
7. januar 2026
Besvarelse fra Better - Faringdon Leisure Centre
Hi Rick
Thank you for your review.
It is great to see that the staff at Faringdon Leisure Centre are creating a wonderful atmosphere at the centre and that you are enjoying the facilities and classes available!
Thank you for choosing Better.
Kind Regards
Amir
Changing facilities are a joke
Changing facilities are a joke, I thought the information given on the website is totally unsatisfactory , I will be leaving this gym after my first month
12. november 2025
Besvarelse fra Better - Faringdon Leisure Centre
Hello Thomas,
Thank you for sharing your feedback regarding Faringdon Leisure Centre. We’re truly sorry to hear about your experience with the changing facilities and that the information provided did not meet your expectations.
Your comments are important to us, and we’ll be reviewing the facilities and the accuracy of the information on our website to ensure improvements are made.
We understand how frustrating this must have been and appreciate you bringing it to our attention.
Warm regards
The facilites are really well…
The facilites are really well maintained.
But sometimes the saunas are full of people.
13. oktober 2025
Besvarelse fra Better - Faringdon Leisure Centre
Hi Javier
Thank you for your review.
We are pleased to see that Faringdon Leisure Centre is being well-maintained, and we hope you enjoy using the facilities available.
We also appreciate your feedback about the sauna, which is very popular. Please check online for quieter sessions throughout the day!
Kind Regards
Amir
Roller Disco party
The whole experience from booking through to the party was so easy. Thank you to Anja and her team, she was so helpful and made sure that we had everything we needed on the day.. It was a great fun party. Highly recommended.
12. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Better - Faringdon Leisure Centre
Hi Leo
Thank you for your review.
We are very pleased to hear you had a great experience and a fun party. Anja and the team will be so happy to hear your feedback.
We also appreciate the recommendation and hope to see you again soon!
Kind Regards
Amir
We had such a wonderful experience at…
We had such a wonderful experience at the disco roller skate party! From the very beginning, we felt warmly welcomed, and I really appreciated that the party started on time with no delays. All the staff were incredibly kind and professional—from the reception team to the DJ.
The party room was perfectly arranged with juice for the kids, which was such a thoughtful touch. All the parents were impressed and kept asking me where I found out about this party—I’m sure you’ll be getting more bookings soon!
Most importantly, the kids had an amazing time skating, dancing, and enjoying every moment. Everything was well organised and stress-free for us as parents. I honestly can’t think of anything to improve—it was all fantastic. Highly recommended!
16. september 2025
Uopfordret anmeldelse
Besvarelse fra Better - Faringdon Leisure Centre
Hello Marie,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying roller skatie party at Faringdon lesiure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Kind regrads
Aaiasa
Warm Regards
Very helpful staff nice clean…
Very helpful staff nice clean facilities and good value for money.
1. september 2025
Besvarelse fra Better - Faringdon Leisure Centre
Hello Carol,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Really pleased to see the introduction…
Really pleased to see the introduction of low ratio group swimming lessons. My son has always enjoyed lessons at Faringdon but gets so much more out of them in a smaller group, with more hands on support from the teacher
5. september 2025
Besvarelse fra Better - Faringdon Leisure Centre
Hi Caroline,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Our facility at Faringdon Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Most welcoming
Just joined Faringdon the staff friendly helpful and always there if you need them. My first gym session on own i got a bit confused but one of the staff was there to help. Did my first aqua aerobic which was fun even though I couldn’t do everything. The instructor was very helpful and encouraging. I have found Faringdon very welcoming and looking forward to the months to come. Thank you to all the staff for making me part of your special centre.
3. september 2025
Besvarelse fra Better - Faringdon Leisure Centre
Hi Tessa
Thank you for your review.
We are very pleased to hear that you felt welcomed and supported by our team, and it’s great that you enjoyed your first aqua aerobics class.
We hope you continue to enjoy your experience with us, and we will pass your feedback on to the team at Faringdon Leisure Centre.
Kind Regards
Amir
I had to wait more than 4 montha after…
I had to wait more than 4 montha after my GP referral to be offered a gym induction,due to an error of some sort.
When that happened the information and guidance was clear and friendly and staff on reception friendlt and gelpful
18. august 2025
Besvarelse fra Better - Faringdon Leisure Centre
Hi Welsey
Thank you for your review.
We are very pleased to hear you have had a great first experience at the Faringdon Leisure Centre, and we hope your experience continues!
Thank you for choosing Better.
Kind Regards
Amir
Entry to facilities
The entry system is unnecessarily complicated. The QR code scanning system is difficult and cumbersome to use and frequently does not work. Frequently it is necessary to go looking for a staff member to be let in. If there is a requirement to leave the exercise room for any reason the entry is programmed not to accept a re entry request. I have frequently observed people struggle and resorting to the search for a staff member. I have to add that when they are present staff are always obliging, polite and helpful. Although you require a date to be entered this problem is ongoing every day.
10. juli 2025
Besvarelse fra Better - Faringdon Leisure Centre
Hi Alexander,
Thank you for taking the time to share your feedback.
We're sorry to hear about the frustration you've experienced with our entry system. Your concerns about the QR code scanner and re-entry limitations are completely valid, and we understand how disruptive that can be to your visit.
Please know that we are actively reviewing the functionality and reliability of the QR system to ensure it works more smoothly and consistently for all members. We're also evaluating how re-entry permissions are managed, especially in cases where someone needs to briefly step out of a room.
We're glad to hear our staff have been helpful and polite—your recognition of their support means a lot. In the meantime, if you continue having issues, please don’t hesitate to flag them to our team. We're here to help and committed to improving your experience.
Thank you again for your feedback—it helps us get better.
Kind regards,
Charmaine
My 8 years old had her roller skating…
My 8 years old had her roller skating birthday at Faringdon leisure centre.
She, her friends as well as her parents had an amazing time with the music and lights. The children who didn’t have rollers skates could borrow some.
After the hour we had access to an other room where were the children would be able to eat. Thanks to the welcoming staff accessibility the children very comfortable.
I would recommend this place.
Thank you to all the team for providing such a great service
6. juli 2025
Uopfordret anmeldelse
Besvarelse fra Better - Faringdon Leisure Centre
Hi Geraldine,
Thank you so much for your wonderful review!
We’re thrilled to hear that your daughter, her friends, and the parents had such a fantastic time celebrating her birthday with us at Faringdon Leisure Centre. It’s great to know that the music, lights, and our skate lending service helped make the day special and enjoyable for everyone. We’re also glad the kids felt comfortable in the party room and that our team could provide a welcoming experience. Your recommendation means a lot to us! We look forward to welcoming you all back for more fun in the future.
Thanks again from the whole team!
Kind regards,
Charmaine
Everything I need is provided and staff…
Everything I need is provided and staff are extremely helpful and friendly. Credit to the company.
4. april 2025
Besvarelse fra Better - Faringdon Leisure Centre
Hi Darryl
Thank you for your review.
We are very pleased to see you are having a great experience at the Faringdon Leisure Centre, and the staff have been able to assist and provide help when needed.
We hope you continue to enjoy your time with us, and thank you for choosing Better.
Kind Regards
Amir
I have had good experiences with my…
I have had good experiences with my introduction to better with a lot of help and guidance from Samantha
13. marts 2025
Besvarelse fra Better - Faringdon Leisure Centre
Hi Wilian,
Thank you so much for your kind words! We're thrilled to hear that Samantha was able to provide you with helpful guidance during your introduction. If you ever need any further assistance or have more questions, don't hesitate to reach out. We're here to support you!
Kind regards,
Charmaine
Aqua Class
I attend Aqua twice a week and love attending it. The teacher is fantastic and makes everyone feel welcome,
Have been using the centre for many years and will continue to do so.
Lovely centre and lovely staff.
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra Better - Faringdon Leisure Centre
Good Afternoon Malcolm,
We hope you're having a fantastic day!
Thank you so much for sharing your thoughts with us! We're absolutely thrilled to know that you're loving the Aqua Classes at the Faringdon Leisure Centre. It brings us joy to hear that the instructor makes you feel so welcome and that you're having a great time in class. We're also delighted to hear that our staff has been friendly and engaging during your visits to the centre.
Wishing you a wonderful day ahead!
Kind regards,
Charmaine
No communication cancelling the…
No communication cancelling the induction or contact rebooking another one
27. januar 2025
Besvarelse fra Better - Faringdon Leisure Centre
Hi Corey,
Thanks for your review.
We are sorry to hear that your booking was cancelled and no one has reached out to rebook.
We have contacted the centre team and asked them to contact you to book you a new induction.
Warm Regards
Hazal
Absolutely do not recommend
Changing rooms and toilets smell and are dirty;
Floor is filthy as parents’ waiting area is by the pool, washing all shoe dirt into the pool;
Every lesson my son had was with a different coach who had no clue of what level he was on and what he was supposed to be working on;
Out of a 30m lesson, nearly 10m were wasted due to delay letting children in the water and then coaches tried to figure out where each student belonged, after realising classes were over overbooked my child was moved to a class where he wasn’t able to do much as it was too advanced for him to keep up, so he swallowed a lot of water, chocked and did a lot of walking instead of swimming.
8. oktober 2024
Besvarelse fra Better - Faringdon Leisure Centre
Good Afternoon Vanessa,
I hope this message finds you well.
I want to express my sincere gratitude for taking the time to share your feedback with us.
I am reaching out to you to personally address the concerns you raised regarding your recent experience at the Faringdon Leisure Centre. Your feedback is incredibly important to us, and I want to assure you that we take your comments very seriously.
I want to extend my deepest apologies for the issues you encountered during your visit to our facility. It is truly disheartening to learn that the high standards of maintenance and customer service that we strive for were not met during your time at the centre. Please know that your experience does not reflect the level of service we aim to provide, and I am genuinely sorry that we fell short in this instance.
Moreover, I was particularly troubled to learn about the challenges your son faced in his swimming lessons due to the frequent changes in the swimming instructor. We understand the importance of consistency and personalized attention in swimming instruction, and I want to assure you that we are taking immediate steps to address this issue to ensure that all our young swimmers receive the best possible experience and instruction.
Once again, I want to express my sincere apologies for the disappointment you experienced, and I want to assure you that we are committed to taking the necessary actions to improve our services and prevent such occurrences in the future.
Thank you for bringing these matters to our attention, and please know that your feedback will be instrumental in helping us to better serve our valued customers.
Sincerely,
Charmaine
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