im using the healthwise scheme for older people who are not to well, after a rocky start long waiting times to be referred it has been very good monthly membership cheap with all classes thrown in im... Se mere
Virksomheden har svaret
Lokation
Skift lokationCornlands Road, YO24 3DX York, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I signed up for a monthly subscription The app is too difficult to down load so Ian unable to access any of the facilities and wasted my first month + subscription so will cancel future subscription... Se mere
Virksomheden har svaret
I attend the gym at least twice a week - some via healthwise. The environment is good and very accessible. It is also very clean and well managed. The staff are all very friendly, helpful and accessib... Se mere
Virksomheden har svaret
I recently signed my toddler up for swimming lessons and have been really impressed so far. Clean and spacious family cubicles in the changing rooms, tokens for lockers that can be bought by card paym... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Cornlands Road, YO24 3DX, York, Storbritannien
4,3
Fremragende
51 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Staff so friendly and welcoming.
Staff so friendly and welcoming.
Been to gym 3 times now …thank you Mitch 🙏🏻
13. august 2025
Besvarelse fra Better - Energise Leisure Centre
Hi Claire,
Thank you so much for your kind words!
We're thrilled to hear you've had a great experience and that our team — especially Mitch — has made you feel welcome. We're glad to have you as part of the community and look forward to seeing you again soon.
Keep up the great work! 💪😊
Kind regards,
Charmaine
Friendly staff
I have just moved areas and signed up with Better Gym I booked an hour induction which was excellent focused on areas I requested suggesting lots of exercises to do. All the staff were really friendly and happy to help when you are there. The equipment is kept up to date, overall a nice place to go
4. august 2025
Besvarelse fra Better - Energise Leisure Centre
Hi Teresa
Thank you for your review
It is great to see that you had a good induction and that our team made you feel welcome. We are also very pleased to hear you're enjoying the equipment and the overall vibe of the gym!
Thank you for choosing Better.
Kind Regards
Amir
Besvarelse fra Better - Energise Leisure Centre
Hi Christine,
Thank you so much for your thoughtful and kind words! We are absolutely delighted to hear that you felt warmly welcomed during your visit to the Energise Leisure Centre. It’s truly gratifying to know that our team’s friendliness made a positive impact on your experience.
Creating a positive and inviting environment is a core value for us, and your feedback reinforces our commitment to this goal. We strive to ensure that every guest feels at home and appreciated, and it’s wonderful to know we succeeded in doing that for you.
We genuinely look forward to the opportunity to welcome you back soon. Your continued support means a lot to us, and we can't wait to provide you with more memorable experiences in the future!
Warm regards,
Charmaine
Friendly staff
Friendly staff, personalised programme for me through ‘Healthwise’ which is very helpful.
Gym clean and well set out.
Swimming pool clean and tidy.
LOCKERS IN GYM AND SWIMMING POOL CHANGING ROOMS DO NOT ALWAYS WORK. POT LUCK TO FIND ONE THAT WORKS!
10. juli 2025
Besvarelse fra Better - Energise Leisure Centre
Hi Denise,
Thank you for your feedback! We're really glad to hear that you’ve had a positive experience with our friendly staff and found the personalised Healthwise programme helpful. It’s great to know you’re enjoying the clean and well-organised gym and swimming pool as well.
We do apologise for the inconvenience with the lockers in the gym and swimming pool changing rooms. We understand how frustrating that can be and appreciate you bringing it to our attention. Please rest assured that we’re actively working on resolving these issues to ensure all lockers are in proper working order.
Thank you again for your valuable feedback – it helps us improve and provide a better experience for all our members.
Kind regards,
Charmaine
I had an issue with setting up my…
I had an issue with setting up my account, the customer service team were brilliant, replied quickly and sorted my issues in a great and supportive manner. I’ve since attended an induction which was brilliant and have been multiple times and had great experiences every time!
16. april 2025
Besvarelse fra Better - Energise Leisure Centre
Hi Kate,
Thank you so much for taking the time to share your thoughts with us! We’re absolutely thrilled to hear that our customer service team was able to assist you effectively. It’s wonderful to know that your induction experience was a positive one and met your expectations.
We're also delighted to hear that your visits have been enjoyable! Your feedback is invaluable, and it reassures us that we are on the right track in providing the support and services you need. Please remember that we are always here to help with anything you might need in the future.
We truly appreciate your continued trust in us and your loyalty as a customer. We are looking forward to seeing you again soon and hope to exceed your expectations in your next visit!
Best regards,
Charmaine
Always helpful and friendly staff
15. april 2025
Besvarelse fra Better - Energise Leisure Centre
Hi Joan
Thank you for your review.
It is great to see the staff at the Energise Leisure Centre have been able to help with your enquiries and create a friendly atmosphere at the centre!
Should you have any additional enquiries, please feel free to each out.
Kind Regards
Amir
Energise York
I attend Energise, York for the supervised Gym and Aquafit. Both are helpful for my impaired mobility and the staff are extremely friendly and supportive.
16. april 2025
Besvarelse fra Better - Energise Leisure Centre
Hi George,
Thank you so much for your wonderful feedback!
We're so happy to hear that our supervised gym sessions and Aquafit are helping with your mobility.
It’s great to know our friendly and supportive team is making a positive impact on your experience at Energise.
Your kind words mean a lot to us, and we look forward to continuing to support you on your fitness journey!
Who knew that exercise was fun?
14. april 2025
Besvarelse fra Better - Energise Leisure Centre
Hi Lynne,
We’re so pleased to hear that you’re enjoying your time at Energise Leisure Centre!
Our goal is to make our facilities and fitness classes as fun and engaging as possible, helping our customers enjoy exercise and make positive changes to their health and wellbeing.
Thank you for your lovely feedback—we truly appreciate it and look forward to welcoming you back very soon.
Best regards,
Sarah H
Very good facilities , helpful team members
Amazing facilities, a lot to choose from. Very helpful team members.
5. april 2025
Besvarelse fra Better - Energise Leisure Centre
Hi Daiva,
Thank you so much for your kind review!
We're thrilled to hear that you enjoyed the facilities and appreciated the variety of options available at the Energise Leisure Centre. Our team works hard to ensure that every guest has a great experience, so it's wonderful to know their efforts made a positive impact. If there's anything else you'd like to see or any way we can further improve your experience, please don’t hesitate to let us know. We look forward to welcoming you back soon!
Kind regards,
Charmaine
Helped our nervous swimmer
Friendly and respectful instructors in the swimming lessons. Small class size and made a nervous swimmer feel safe.
8. marts 2025
Besvarelse fra Better - Energise Leisure Centre
Hi JDT,
Thank you so much for your kind words!
We're delighted to hear that our instructors were able to create a welcoming and safe environment for you. We take pride in keeping class sizes small to ensure everyone feels comfortable and supported. We're excited to have been part of your swimming journey and look forward to seeing you continue to grow!
See you at your next lesson.
Kind regards,
Charmaine
Aesthetic and Tranquil Space for families
The staff are attentive, willing to go the extra mile to resolve any issues, and highly proficient in safeguarding and risk assessment. My kids love the serene and beautifully aesthetic environment
14. august 2024
Besvarelse fra Better - Energise Leisure Centre
Hi Abi
Thank you for your review.
It is great to see the staff at the Energise Centre having such a positive impact on your experience and that the safeguarding of your children and members is acknowledged.
We have passed your feedback on to the centre and hope you and your family continue to enjoy your time with us.
Kind Regards
Amir
Besvarelse fra Better - Energise Leisure Centre
Hi Anna,
Thanks for your review.
We are pleased to hear that the staff at Energise are so helpful and friendly.
Warm Regards
Hazal
Very helpful staff and app is easy to…
Very helpful staff and app is easy to navigate around
13. januar 2025
Besvarelse fra Better - Energise Leisure Centre
Hi Jenny,
Thanks for your review.
We are pleased to hear that the staff at Energise have been so helpful and that you have found the app easy to use.
Warm Regards
Hazal
Besvarelse fra Better - Energise Leisure Centre
Hi Felix
Thank you for your review.
It is great to hear this about the staff at the Energise Leisure Centre.
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
the people where great and helpful and…
the people where great and helpful and show me the thing need to do
7. oktober 2024
Besvarelse fra Better - Energise Leisure Centre
Hi Dean
Thank you for your review.
We are very pleased to see the staff at our Energise Leisure Centre have been able to help and assist when needed. If you have any further enquiries, please do not hesitate to ask!
We hope you continue to enjoy your time at our Centre and thank you for choosing Better.
Kind Regards
Amir
Made to feel welcome and very helpful…
Made to feel welcome and very helpful and knowledgeable staff
24. september 2024
Besvarelse fra Better - Energise Leisure Centre
Hi Dave
Thank you for your review.
It is great to see the staff at our Energise Leisure Centre have been able to provide a great service and make you feel welcome, please do not hesitate to ask for further assistance, if needed.
We hope you continue to enjoy your time with Better!
Kind Regards
Amir
Staff brilliant gym good could do with more free weight stations but brilliantly
Clean building gyms always tidy staff always helpful and polite
19. september 2024
Besvarelse fra Better - Energise Leisure Centre
Hi John
It's great to hear that you're enjoying your time at the Energise Leisure Centre and the staff are helpful and polite!
If you have any enquiries pleased do not hesitate to ask the centre staff.
Thank you for your review and thank you for choosing Better.
Kind Regards
Amir
V friendly & well organised.
16. september 2024
Besvarelse fra Better - Energise Leisure Centre
Good Evening David,
We sincerely appreciate you taking the time to share your feedback with us. Your positive review truly brightened our day!
It brings us great joy to learn that you are thoroughly enjoying your membership at the Energise Leisure Centre. Your satisfaction is our top priority, and we are committed to providing you with exceptional experiences every time you visit.
Thank you once again for your kind words. We look forward to continuing to serve you and make your membership even more enjoyable.
Kind regards,
Charmaine
Great gym and pool great friendly staff…
Great gym and pool great friendly staff glad I joined back up
20. august 2024
Besvarelse fra Better - Energise Leisure Centre
Dear Donna,
We appreciate your feedback and are pleased to learn of your satisfaction with your membership at the Energise Leisure Centre. We are delighted to hear that our staff have maintained high standards of professionalism and made you feel welcome. We trust that you are making the most of the facilities at the centre.
Thank you for your kind remarks.
Sincerely,
Charmaine
Great facilities
I recently signed my toddler up for swimming lessons and have been really impressed so far. Clean and spacious family cubicles in the changing rooms, tokens for lockers that can be bought by card payment, nice big children's pool, small class size. The instructor is lovely and my son is really enjoying the lessons.
12. august 2024
Besvarelse fra Better - Energise Leisure Centre
Dear Louise,
We extend our gratitude for your positive feedback.
We are delighted to learn that your son is thoroughly enjoying his swimming lessons at the Energise Leisure Centre. Your appreciation of the spaciousness of the changing cubicle/area and the convenience of acquiring a locker token for future use at the wet side lockers is very much acknowledged. We trust that your son will continue to derive immense satisfaction from his lessons at the Energise Leisure Centre and successfully accomplish all his levels.
Thank you for taking the time to share your experience with us.
Sincerely,
Charmaine
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