Thoroughly enjoyed aqua aerobic classes with Gideon at Copthall Leisure Center. It has been a fun experience. Spoke to Clare at customer service to freeze my membership due to health reasons. She wa... Se mere
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Lokation
Skift lokationChampions Way, NW4 1PX Hendon, GB
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Se, hvad kunderne siger
The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was wit... Se mere
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The joining process is very straightforward, but I quite frankly joined because I wanted to swim regularly. The swimming pool and poolside area are absolutely freezing cold. There is cold air being pu... Se mere
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The pool changing room areas are always dirty hair everywhere same with the showers theres empty shampoo bottles and hair everywhere. Changing room floors are filthy. The water in the pool its fre... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Champions Way, NW4 1PX, Hendon, Storbritannien
4,5
Fremragende
171 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
All the workers are doing their best
Lamia was explaining everything very well and made me feel comfortable during my session
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Suraya
Thank you for your review.
It is great to see that Lamia has been able to provide great support during your session, and we hope to see you again soon!
Kind Regards
Amir
I love going to Barnet Copthalls
I love going to Barnet Copthalls. Firstly the "lovely Lamia " greets me with a cheerful "hello" . She is attentive and professional at her work.
I am not the only one who says this!!!
Golda Halberstadt
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hello Joe,
Thank you for your comments and feedback.
Kind Regards
Gym manager
Angelo is truly exceptional at his job. He consistently goes above and beyond to create a positive and welcoming atmosphere for everyone who walks through the doors. His people skills are outstanding, he connects effortlessly with members of all ages and backgrounds, making everyone feel valued and motivated.
He’s especially amazing with the children on the gym floor, always patient, encouraging, and full of energy. His ability to engage young members while maintaining a fun and safe environment is truly impressive.
It’s clear that he takes great pride in his work and genuinely cares about the community he’s built within the gym. His professionalism, enthusiasm, and dedication make him an absolute asset to the company.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Dionne,
Thanks for your great review.
We are so pleased to hear that the staff at the Barnet Copthall Leisure Centre have been so supportive!
We've passed your feedback to the Centre, so Angelo is aware of the great service they're providing.
We aim to continue your positive experiences with us!
Warm Regards
Kaisha
I have a wonderful experience
I have a wonderful experience, Very welcoming and Waldemar explained well how the equipments work, Wal gave me ideas and personal program on how to achieve my goal.
15. oktober 2025
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Nestor
Thank you for your review.
It is great to see you have a wonderful experience at Barnet Copthall Leisure Centre, and Waldemar has been able to provide an informative gym induction.
We are looking forward to being part of your health and fitness journey, and thank you for choosing Better!
Kind Regards
Amir
A good budget facility
As a former member I was happy to rejoin as the gym facilities are suitable for my needs. However, the showers were not available and I then had to use the downstairs shower facilities which are appalling. My wife was briefly a member but left as the ‘joint’ male female shower facilities are simply ridiculous. In fact the ladies facilities are just awful having spoken to other women about the pool area and makeup area arrangements. Either the architect was an unsympathetic man or it was done on a limited budget. Having been a member at both David Lloyd and the Laboratory in the past I understand that your facilities in the pool area are significantly inferior due to cost factors. That said I’m only interested in the gym and it suits my needs. There are though two bicycles that cannot be altered for different heights. I reported it but nothing has been done. Do you have a maintenance team? In summary, it is a reasonable facility as there are many classes and a toddler pool and a simple cafe which make it suitable for families and school groups.
6. oktober 2025
Besvarelse fra Better - Barnet Copthall Leisure Centre
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Hello Richard,
Thank you for taking the time to share your feedback and for re-joining Barnet Copthall Leisure Centre.
We're pleased to hear that the gym facilities meet your needs and that you find the classes, toddler pool, and café suitable for families and school groups.
We’re very sorry to hear about your experience with the shower facilities. Your comments about the downstairs showers and the shared male/female setup have been noted, and we understand how this could be uncomfortable.
We’re currently reviewing our facilities and your feedback will be shared with the relevant teams to help guide future improvements.
Regarding the gym equipment, especially the two bicycles that cannot be adjusted for height—we sincerely apologise that this issue hasn’t been resolved despite being reported.
We do have a maintenance team, and we’ll ensure this is followed up promptly.
We appreciate your honest comparison with other leisure centres and understand that budget constraints can impact design and amenities. Nonetheless, we’re committed to providing a welcoming and functional environment for all our members.
Kind regards
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Laura,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying ourfacility at our Barnet Copthall leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Changing area is disgusting
I went to only women swimming on Monday, unfortunately the changing area was too dirty, hair everywhere, the showers were disgusting with mould n some of the drains were blocked, I’ve been to the New High Barnet, there’s no comparison between them regarding the cleanliness.
29. september 2025
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hello Mayya,
Thank you for taking the time to share your feedback regarding your recent visit to Barnet Copthall Leisure Centre. We're truly sorry to hear about your experience and the condition of the changing area and showers.
Cleanliness and hygiene are top priorities for us, and we regret that we did not meet your expectations on this occasion.
Your comments have been shared with the local management team, and we are taking immediate steps to address the issues you've raised, including a thorough inspection and deep cleaning of the facilities.
We appreciate your comparison with New High Barnet and will use this as a benchmark to improve standards at Barnet Copthall. Your feedback is invaluable in helping us maintain the quality our customers deserve.
Thank you again for bringing this to our attention.
Kind Regards
Excellent facilities
Excellent facilities. I come here mainly for swimming and aqua. Big shout out to Lamia at the front desk who is always going out her way to help. She is very friendly and knowledgeable. We are all happy when we come as we are greeted by Lamia. Please appreciate the good staff here. Well done to barnet copthall
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Thuy,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Barnet Copthall Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
Excellent customer service
Nena was very polite and excellent care about my first introduction day.
Even though when I need any help or any advice she was very helpful and guidance me right path.
Reception staff also helpful.
24. september 2025
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Don,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Barnet Copthall Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
Friendly Environment
I’m very happy with service in Copthall branch . My kids love swimming lessons and teachers are super friendly and professional . Myself using Gym facilities and I love going in the morning with my friend .
14. maj 2025
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Said,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Barnwt Copthall leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Barnet Copthal Leisure Centre is a…
Barnet Copthal Leisure Centre is a great place to stay active , with good facilities and welcoming atmosphere. However, the Hygiene and Cleanliness of the changing rooms, toilets and showers could improved as they sometimes feel a bit neglected. additionally, it would be nice if the Café' offered healthier snack options alongside the coffee. with these improvements the centre could be even better experience for visitors.
1. september 2025
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hello Lia,
Thank you for your feedback,
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Many Thanks
Aaiasa
I have been member for 12 years
I have been member for 12 years. Receptionist are efficient. Specifically Lamia she greets always with smile.management n staff are kind n helpful. Trainers and teachers are trained .
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hello Kusum,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hello Wing,
Thank you for your fantastic review!
We are so delighted to hear that our Swim school Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Efficient staff
Since recently joining the leisure centre i have found the staff very helpful and friendly and a special mention goes to Lamia on reception who has efficiently resolved some issues I had.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Steve
Thank you for your review.
We are very pleased to hear you’ve had a great experience with us.
Lamia will be happy to know her help was appreciated, and we will pass your feedback on!
If you have any further enquiries, please let us know. Thank you for choosing Better.
Kind Regards
Amir
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Mony
Thank you for your review and feedback.
We will pass this on to the centre staff to review!
Kind Regards
Amir
I've been going to this gym for a while…
I've been going to this gym for a while now and I'm really happy with it. The place is always clean, the equipment is well-maintained, and the staff are super friendly and helpful. One thing I really appreciate is the parking — it's super convenient and there's always space. Great atmosphere overall — highly recommend!
6. august 2025
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hello Mehrnoosh,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Barnet Copthall leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Pricing and charging is not clear
Pricing and charging is not clear. Charging in advance extra yet pushing for direct debit setup as well.
Also needs some improvements on cleanless of the facilities.
29. juli 2025
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi First time buyer,
Thank you for your feedback.
We apologise for any confusion regarding our pricing and charging process — we’re working to make it clearer and more transparent. We also appreciate your comments about the cleanliness of our facilities and will address this promptly to improve your experience. Your input is valuable to us, and we hope to provide you with a better experience moving forward.
Should you need help regarding pricing or memberships, please feel free to reach out to our Customer Service Team, and they will provide you with additional details about our memberships.
Kind regards,
Charmaine
Lamia and Carlos
From Ken Harrington
Lamia and Carlos are my two favourite people at Copthall. It is so pleasant for me when I arrive at reception for my early morning swim to be greeted by Lamia who is always so pleasant and helpful. Most people I talk to have the same opinion.
I hope that she is appreciated.
I also have a very favourable opinion of Carlos and I sincerely hope that appreciation is there also
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Better - Barnet Copthall Leisure Centre
Dear Ken Harrington,
Thank you so much for your kind words! We are absolutely thrilled to hear that both Lamia and Carlos have made such a positive impact on your experience at Copthall. It’s wonderful to know that Lamia’s warm and helpful nature brightens your mornings, and that Carlos also stands out for his exceptional service.
We truly appreciate your feedback, and I can assure you that both Lamia and Carlos are highly valued members of our team. We’ll be sure to pass on your comments to them — they’ll be delighted to hear how much they’re appreciated.
Looking forward to welcoming you again soon!
Best regards,
Charmaine
I had an serious issue with parking…
I had an serious issue with parking fines as I hadn't informed "Better" of a change of registration. Received multiple tickets for 2 separate vehicles over a period of 5 weeks. The staff at the counter, and in particular Lamia, we're so helpful in resolving the matter in a timely manner and in the best possible way. I was concerned as I was going to upset the staff due to the repetitive nature of the PCNs arriving in a staggered manner however, that was not the case and they were understanding, curteous and most importantly successful in my mission to them.
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Joseph,
Thank you so much for sharing your experience with us!
We truly appreciate your kind words. We're so glad to hear that Lamia and the rest of the team were able to assist you in resolving the parking fines efficiently and without adding to your stress. We completely understand how frustrating multiple tickets can be, and it’s great to know our staff could help ease the situation. Your feedback means a lot, and we’re always here to make sure you’re well taken care of.
Thanks again for trusting us, and we’re happy we could support you through this!
Best regards,
Charmaine
We had a badly experience with our very…
We had a badly experience with our very first swimming session . No support from teacher , and excluded from the class after 5 minutes as he was scared . Very sad for a child confidence.
3. juli 2025
Besvarelse fra Better - Barnet Copthall Leisure Centre
Hi Gabriela,
Thank you for sharing your experience with us.
We’re truly sorry to hear that your child’s first swimming session did not meet your expectations and that they felt excluded. Building confidence in children is very important to us, and we regret that we fell short in providing the support your child needed during their lesson.
We would appreciate the opportunity to discuss this further and see how we can make things right. Please feel free to reach out to us directly at customerservices@gll.org. We’re committed to improving and ensuring every child feels safe, supported, and encouraged.
Thank you again for your feedback.
Best regards,
Charmaine
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