The trainer of stage 5 is really nice and helpful. But the pool stays cold throughout winter. Only one hair dryer for entire changing room. Only 6 showers which is not enough for large amount of swimm... Se mere
Virksomheden har svaret
Lokation
Skift lokationRomford Road 189, E15 4JF London, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Would love to see more women only swim sessions - especially that don’t clash with rush hour. Fantastic disabled facilities- just maybe needs a bit of upkeep, otherwise great. Some small main... Se mere
Virksomheden har svaret
I just had a call with Amy from customer service and my God she was excellent. Incredibly help and just went above and beyond her role to support me. I ended up freezing my account for a few months du... Se mere
Virksomheden har svaret
Mr. Ibiomotayo is incredibly prompt and professional. He recognised my need, picked up on my issue right away, and resolved it with ease. I wish the other two former coworkers had been like him and tr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Romford Road 189, E15 4JF, London, England, Storbritannien
3,6
Middel
84 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor communication with customers
I received no information about the move over from Newham Active to Better, until Better sent me an email a few weeks ago, informing me my membership fees would be going up. They had not taken on board my current reduced fee arrangements. This week I received a formal introductory letter, by post, telling me about Better and advising me to download the Better app which I have only done in part, as my gym location does not show up. When I called customer services a few days ago, I was told my gym wouldn’t appear till the 1st April (takeover day). Yet somehow the gym location does appear for the purposes of leaving this review. I was also told I would only be able to sign up to classes from the 1st April. There is absolutely no information about what classes Better will be offering us. I am no longer able to book any classes on the Newham Active app as of 28th March! And I have no access to the classes under Better. Better has failed in keeping its new customers properly informed. Not a great start!
20. marts 2024
Besvarelse fra Better - Atherton Leisure Centre
Dear Dee,
I would like to express my gratitude for taking the time to provide us with your review.
I am writing to apologise for the delay in communication regarding the changes in operator for the Newham Leisure centers. As our official role as the operators will not commence until April 1st, we are unable to assist customers with membership queries at this time. However, I assure you that your membership fees will remain the same, and if you have received any information stating otherwise, please do not hesitate to contact us at customerservices@gll.org. We will investigate the matter and provide you with a resolution.
Please be informed that we are unable to provide details on the fitness classes that will be available until April 1st. However, once the centers are under our management, you will be able to view the classes available through the App.
Thank you once again for your review, and we look forward to serving you soon.
Best regards,
Charmaine
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