BERTSCHAT® (UK) Anmeldelser 

339
TrustScore 4.5 ud af 5

4,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

My hat was delivered very quickly, good start! The hat itself is very comfortable to wear, and was an absolute godsend during this recent hot weather, as I work outside for long periods of time. I’m i... Se mere

Bedømt til 5 ud af 5 stjerner

Questions to the Bertschat team were answered promptly and efficiently. Delivery and packaging were excellent. The product (Heated Bicycle Gloves PRO - Dual Heating) is well made and does a very goo... Se mere

Bedømt til 5 ud af 5 stjerner

Excellent customer service, prompt and courteous. Replied to my emails quickly and replaced faulty glove easily. On both occasions I have had an issue with the same product my concern was dealt with q... Se mere

Bedømt til 5 ud af 5 stjerner

Quality of products are superb. Great build quality and design features show how much thought has gone into production. Warranty amazing and after sales customer service brilliant. Bertschat products... Se mere

Virksomhedsoplysninger

  1. Tøjleverandør

Skrevet af virksomheden

BERTSCHAT®️ is an international brand with over 15 years of experience in specializing the sales of convenience products. The products are further developed every year, so we can always offer the best and most advanced products that protects against the most extreme weather conditions.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

339 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(339)

195 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

They work.

I used my new dual heated bicycle gloves yesterday, it was 3 degrees with a hard frost. I set the gloves on the medium setting and had no cold hands. I normally suffer with cold hands and have a draw full of various winter gloves that weren’t up to it . I wish I’d purchased these gloves years ago.

6. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Reynards sufferer

I’m not sure if my review worked or not, so I’m posting this again as I really want to encourage people who have circulation or disorders like myself to try out please insoles. I’ve had Reynards for many years and even moved to a foreign country in order to combat the problem. Moving back to the UK has been crushing for me as I’ve not been able to enjoy many things outside. Simple things like walks in the park with my family, sitting on the park bench watching the kids play simply going through a walk on the windy day. I spent many hours researching all the different types of heated soles and finally settled on these. I’m not disappointed they really changed this winter experience for me. Especially the remote control. Having that ability to control the heat without removing the inner sole makes things so much less complicated. I was particularly impressed that the company sent me an upgrade. Due to the fact that they did not have the one I’d ordered in stock. The upgrade is really good and I’m planning on purchasing the gloves next month after payday!

1. december 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Quick response and reaction - exchange

I had a great experience requesting exchange of product, with flexibility regarding delivery address. I only had a problem at first when using the online customer service chatbox - long reaction time and no link to past contact attempts so one has to relay information all over again if the issues are connected. I recommend emailing the relevant department instead.

4. december 2025
Uopfordret anmeldelse
BERTSCHAT® (UK)-logo

Besvarelse fra BERTSCHAT® (UK)

Thank you very much for sharing your experience and your honest feedback. We’re pleased to hear that the exchange process and delivery flexibility met your expectations.

During peak season, response times via live chat can unfortunately be longer due to a very high volume of enquiries. We understand that this can be inconvenient, especially when issues are connected, and we appreciate your patience.

Please know that you can always reach us via email, phone or chat. For more detailed or ongoing requests, email is often the most efficient option. You’re very welcome to contact us at info@bertschat.co.uk
or by phone at 0808 258 0041, and our team will be happy to assist you.

Thank you again for your recommendation and for helping us improve our service.

Kind regards,
BERTSCHAT® Customer Care

Bedømt til 3 ud af 5 stjerner

Delivery was slow

Delivery was slow .
Product is ok but the battery’s are big and heavy and a bit industrial in the finish product.
Very expensive for what they are and sadly I won’t recommend and wish I got the Chinese equivalent for a fraction of the price

23. november 2025
Uopfordret anmeldelse
BERTSCHAT® (UK)-logo

Besvarelse fra BERTSCHAT® (UK)

Dear Mathew,

Thank you for your review. I cannot find any order in our system under your name “Mathew Crompton”. We ship our products on the same day and in 99% of cases, the parcel arrives at the customer's home the next day. So I find your comment about slow shipping surprising.

All our products are also finished to a high standard and only the best materials are selected for optimal protection and grip, such as goatskin, sheepskin and cotton. However, it is always possible that a product may not meet your requirements, in which case we advise you to contact us by telephone, chat or email. Our specialists will be happy to advise you on the most suitable product for your purposes.

Best regards,
Michiel

Bedømt til 5 ud af 5 stjerner

Outstanding Customer Service

Had a product query which Bertschat has fully resolved to my satisfaction. I would actually go so far as to say that the level of customer service I received is probably about as good as it gets. This company and its products comes highly recommended.

30. november 2025
Uopfordret anmeldelse
BERTSCHAT® (UK)-logo

Besvarelse fra BERTSCHAT® (UK)

Dear COZZIG,

Thank you for your review. We offer a wide range of products that heat part of the hand or the entire hand (Dual Heating). Each piece of fabric contains a heating element, and there is no larger or warmer heating element available. If you could share your order number and order name with us, I can check exactly what you ordered.

The same applies to the socks. Our Elite and Aerowhite models have a heating element that is five times larger than comparable models. We also offer flat soles that heat the entire sole. Please let us know, and we will be sure to find a solution together.

Best regards,
Michiel

Bedømt til 2 ud af 5 stjerner

Gloves good quality not enough heat…

Gloves good quality not enough heat inside

14. november 2025
Uopfordret anmeldelse
BERTSCHAT® (UK)-logo

Besvarelse fra BERTSCHAT® (UK)

Dear Robertas,

Thank you very much for your review and feedback. Heat requirements can vary from person to person, which is why we offer a wide range of heated gloves: from thinly lined under gloves to insulated (3M Thinsulate) gloves with Dual Heating technology.

Unfortunately, I am unable to trace your order under your name, so please contact us (michiel@bertschat.eu) and I will be happy to advise you further.

Best regards,
Michiel

Bedømt til 5 ud af 5 stjerner

Heated waistcoat well-worth it’s money

The fit of the waistcoat is brilliant with zipper adjustments on either side. The inside material is soft and velvety which is a nice touch. The batteries, which are included with the waistcoat, look to be durable and are not too heavy - I have used the waistcoat for a full 5-6 hours on one charge. The push button controls are simple to use however their location on the left breast does make them easy to turn off if you are carrying objects or having an object pressed against you.
I can thoroughly recommend this product 👍

28. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I have ordered a number of products…

I have ordered a number of products from Bertschat now and all have have been of exceptional quality. Delivery has always as specified and timely. My only issue is with the amount of packaging used - surely this can be reduced / minimised in some way?

25. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service - professional and did exactly as advised would. Delivery was speedy and product - heated socks - is great - my husband is very happy with his gift for this cold weather. Cannot recommend this company enough .

20. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great products and great service!

Excellent products! The cycling gloves and socks allow me to do winter rides, which I couldn't do comfortably without them.

Excellent service! I ordered gloves in Spain, but they were too small, so I returned them. But, by the time the replacements would have arrived, I would have returned to the UK. So Bertschat sent them to my UK address instead. Perfect!

23. november 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Not as shown - hiking socks shows…

The picture of the hiking socks shows ankle size socks but they are twice as long up to your calves.

23. november 2025
Uopfordret anmeldelse
BERTSCHAT® (UK)-logo

Besvarelse fra BERTSCHAT® (UK)

Thank you very much for your review. The Hiking Socks are indeed the shorter version of the Long Edition. However, how high they come can vary from person to person. For example: someone who wears a UK size 7 might be 5'7" tall, but they could also be 6'3".

If you have any further questions or need advice, please feel free to contact us. This way, we can assist you quickly and in the best possible way.

Best regards,
Michiel

Bedømt til 5 ud af 5 stjerner

Prompt delivery

Prompt delivery. Struggled finding battery USB port due to being inept but customer service responded within a couple of hours to my query. Gloves fit great and are warm even without using the battery. Will test in Norway in a couple of weeks!

8. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Heated Vest

The vest works very well and is well made with plenty of adjustment. Gives plenty of heat on the lower setting if worn ovet a base layer with a couple of heat trapping layers over the top. Generally use at home in the evenings to save heating the whole house. I am a medium and went for the larger vest and fits very well. Can use any type of usb power bank. Delivery was extremly quick, ordered Sunday morning arrived Monday

12. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

these socks are fantastic

these socks are fantastic ! worn tonight for the first time and wow just wow I love them , I had put off getting heated socks as I thought they would be uncomfortable (sensitive feet) but I could not tell the difference apart from the warmth!! well done I will no doubt be shopping for other items very soon .

9. november 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Hoodie and motorbike gloves

I recently bought the heated hoodie and motorbike gloves,I'm a motorbike instructor and am out in all weathers all year
Gloves first . Lovely ,warm ,last a long time but are very tight to get on . I got xlarge which is a size up for me but if my hands are damp I cannot get them on but with dry hands they are slightly too long so can't really get my proper fit. The label on the cuff is about 3 inches long and flaps about at speed ,if I cut it off does that affect my warranty? Apart from that happy with them . Hoodie is great lovely ,warm and with the extra battery power lasts a long time

1. november 2025
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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