Berry Thames Ditton BMW Anmeldelser 

I bought my X6 on the 1st May 2025
The salesman told me the tyre tread was over 4mm or if any lower at point of sale they would change.
The heads up display stopped working after a few weeks and the breaks became super sqeeky so I booked the car in to be fixed under the remaining warranty.
I had a email from BMW asking me to pay £640 for two new rear tyres because they were below 3mm tread.
I told them I had only covered a few hundred miles and the salesman had assured me at least six months remain on the tyres before the would need replacing.
I was also told all M class BMWs breaks squeal.
Tuesday the 27th of May I contacted their service department and explained all to them.
They replied they would speak to the salesman and phone me straight back.
Now the 2nd June and no phone call or replies to my 6 emails.
I’m now threatening with proceedings.
Disgusting people to deal with and please be aware of their lies..

Edwin was amazing and a great salesman! He did not try to sell me any car but the right car for me! We did not rush me to make a decision and talked me through 3 different specs to help me find the right car for my needs.
I will be sending anyone that’s looking for a new BMW to see him!

Sheldon, the sales executive, was excellent and very efficient, and answered all our questions honestly and clearly. And the coffee was pretty good too. Overall, a very positive experience.

I was dealt with extremley well and professionally. The purchase experience was very good. I was dealt with by great people, nothing was too much trouble.

I found the process of finding the right car simple, easy, and completely stress-free, thanks to the outstanding service provided by the team at Berry Thames Ditton (BTD) BMW.

Having visited several different dealerships, BTD BMW stood out as by far the friendliest, most knowledgeable, and supportive team of them all.

A special thanks to Claudiu, who guided me through every step of the selection and purchasing process with professionalism and care.

I'm now looking forward to picking up my new car in just a few weeks!

I would highly recommend BTD BMW to anyone in the market for a new car.

Busy but not rushed. Relaxed but professional and business like. An excellent experience from Alex and Ben on the front desk who followed up my requests to ensuring I had the right information for my appointment with Richard. Richard was well informed and knowledgeable about the vehicle and related matters but where it mattered most it was clear he wanted to make sure I felt that I was making the right purchase for me. I have no hesitation in recommending Berry At Thames Ditton.

UPDATE!
So it turns out these were empty words. Berry Motors “investigated” and found that we should have removed any possessions from the car before it went in for bodywork. Of course, we were never asked to do so and never imagined anyone would be rifling through our gloveboxes. One member of staff half heartedly said he’d look for them and subsequently offered us someone else’s sunglasses. There’s been silence ever since. I’m still saddened that we’ll be ending our relationship with Berry Motors on this note.
ORIGINAL REVIEW
Our car went in for body work and whilst it was there a pair of expensive prescription sunglasses went missing along with some other less valuable items. Despite repeated phone calls they have not taken this seriously, they delayed to begin with by saying they had to follow up with absent employees but never came back to us without being chased. They have washed their hands of it and refused to consider compensation. After many years of decent service from them this has left a very sour taste.

SOLD ME A PREVIOUSLY CRASH DAMAGED BMW - KF21 AUR - VIN: WBS42AY040FL63087 - THEY HAVE PUT THIS FAULTY CAR BACK UP FOR SALE IN LESS THAN A WEEK OF ME RETURNING IT

Car has been in an unrecorded accident, please see attached pictures for faults. The laser lights are fake, and there are several wires and sensors cut and hanging out. The front crash bar has been replaced with a piece of plastic and is secured with zip ties. Paint bubbling on front bumper, parking sensors were out of place so they fixed them in with double-sided tape, metal screws found in diffuser and much more.

Berry Thames Ditton BMW SOLD ME A CRASHED BMW M3 (KF21 AUR).

BERRY CO PART BMW, UNDISCLOSED ACCIDENT DAMAGED VEHICLES

GO AND BUY FROM SYTNER BMW GROUP RATHER THAN THESE CROOKS!

USED CAR SALES MANAGER NEVER REPLIES TO EMAILS OR CALLS!

After just seven days of ownership, we discovered multiple safety issues that put my family and me at serious risk.

The vehicle had been heavily modified and was previously in a crash none of which was disclosed. Issues included:
• Metal screws in the diffuser, posing a serious risk of tyre punctures
• Safety sensors and wires cut
• Crash bar replaced with a plastic piece, held together with cables
• Poor respray, with bubbling paint
• Fake BMW laser lights installed
• Several screws and bolts missing throughout the car

Stay away from this dealership. They are knowingly selling damaged and modified cars without disclosure. Avoid at all costs.

Terrible Company to deal with went back on an agreement after taking a deposit, definitely no thought given to the customer!! It’s seems they don’t like a negative review and have the capability of getting it removed!! Avoid!

We were looking to purchase a new mini countryman, we visited the 2 local Mini dealers Sytner Cardiff and Sytner Newport, we ended up leaving a deposit with the Cardiff branch and was told our mini would be ready to collect in a week. After chasing back and fore and constantly being lied to by the dealership manager, a month later we were told our mini was ready for collection. When we visited the Cardiff branch to collect we were told there had been a recall and they could not tell us when the Car would be ready??? I then spoke to Joseph at Thames Ditton Mini, what a difference, Joseph found the exact car we wanted, brought the delivery forward a month, constantly kept in contact with updates and restored our faith in purchasing a Mini. From the beginning to the end Joseph was brilliant and a pleasure to deal with.

I had a very good experience at Berry Thames Ditton BMW. I was able to test drive the car I wanted to purchase and Sheldon King was very helpful explaining everything in detail and the entire process was smooth and enjoyable.

I had an excellent experience working with Jordan J Paul. He was incredibly helpful, professional, and patient throughout the process, answering all my questions thoroughly and making sure I felt comfortable at every step. Their approachable and understanding nature truly sets them apart. I highly recommend Jordan to anyone looking for a seamless and stress-free car-buying experience!

Bought a fabulous approved used mini from Berry’s Thames Ditton on Saturday. It’s a great car and in lovely condition. Karl was brilliant from the first phone call to taking ownership on the day. Due to a long journey and care commitments Karl ensured we were able to test drive and take the car home on the same day, he really went the extra mile to get this sorted for us and I can’t thank him enough for that.

Exceptional service all round in particular the sales manager, Tom, couldn’t have been more helpful. Him and the rest of the team went above and beyond to ensure the handover was as smooth and exciting as possible. Can’t thank them enough. Would recommend to everyone.

Best experience after yrs of garages being recommended to you . Thank you so pleased first time I have thought how professional everyone is and a pleasure not to feel robbed driving away with a smile

Met my requirements when trading in my car and was very helpful. I look forward to collecting my new car asap. Cheers Steve Edgson

A wonderful experience from start to finish. All the staff were incredibly friendly from when I entered and I wasn’t even waiting 5 minutes before they were ready to see me . Lucy that helped me with everything was particularly great as her attention to detail and efficiency stood out. She also showed a genuine interest in helping me find a great car. I was very happy with the experience

Excellent service from Richard locating the car we wanted and sending video

He made selecting the car while being hundreds on miles away very easy