Bergdorf Goodman Anmeldelser 

I’m normally very happy with BG, but my most recent order had a minor hiccup. If you’re local to NYC, then sometimes, the store will use a local currier service for delivery of an item they offer in-store. This is the only time I’ve ever experienced an issue with delivery. The local currier delivered to a neighboring apartment building and the mistaken recipient did not return the package to our building, lol. I hopped on a call with BG and reordered; they comped overnight shipping through Fedex so that I wouldn’t have to work with the same currier service that delivered to the wrong address. Annoying to deal with as I now have to wait for my refund to be issued on the original order, but they’re always a class act and resolve accordingly.

I almost didn't buy from this store after reading the rewiew here, but I decided to take a chance because it was the only store that sold the golden goose sneakers I wanted. my experience was very good. I received the shoes correctly, there was just a delay in delivery, I will buy again.

If a rating of 0 stars were a possibility, that is precisely what would be given. The customer service at Bergdorf Goodman is beyond disappointing--- it is reprehensible. I placed an online order on 10/22/22 for a luxury handbag of significant value, which was supposed to be delivered the next business day (10/24/22). When it did not arrive as scheduled, I contacted customer service on 10/25/22 and was told that it would be overnighted and received the next day (10/26/22). It was not. Subsequently, I made additional phone calls to customer service, during which I was told that it would arrive on 10/28/22, 10/29/22, and 11/02/22. In addition, I received an email notification that my purchase would be delivered on 10/31/22, then another with a delivery date of 11/01/22. After the aggravation of numerous phone calls and multiple promises of delivery dates that came and went, I was advised during the latest (today) customer service call that, in fact, Bergdorf's did not have the handbag that I ordered in stock. And, get this---- were it not for an off-site (translation, out-of-state) manager who, indeed, demonstrated what it means to provide customer service, by engaging in a bit of legwork to determine the source of the delay, I would be waiting still for the delivery that would never come to be. It is absolutely appalling. Needless to say, I cancelled my order. I will *never*, and I mean NEVER, shop at Bergdorf's again.

The worst customer service ever I will never ever shop at BG again or recommend BG! I ordered a wallet on October 18 for a gift and the wallet was never delivered. I do not know what happened between BG and fed ex but After many calls to BG I was told they would re-send me a new wallet and they never did. Bergdorffs does not care about their customers they do not go above and beyond ti make they’re customers happy . Do not shop here !

I agreed the comments here. Wow, BG’s customer service couldn’t even compare with Target. It’s literally one of my worst experiences among all the department stores in New York City. I bought a Pair of CL Sandals that cost around $900. After wearing a couple of times, one of the heels tilted very obviously, so I went back trying to solve the problem, either fix, exchange or return. The manager of CL was helpful and helped me arrange changing the tips of the shoes but it didn’t change much for me. The manager of the shoe department at BG came over and didn’t acknowledge the frustration, instead just trying to end the conversion telling me they already did what they could do and couldn’t do anything else. I was frustrated and increased my voice but I tried to calm down and told her I was not arguing but to solve the problem. She said you are arguing, this is one of the most quiet floor at BG!!!! Then she left. What?! Any luxury designers should consider selling their products at BG. Customers please shop at Nordstrom and other good ones!!!!

Do not waste your time and money here! Trust the other reviewers as well. Worst customer service. They won’t give me a refund for the item I returned. They said they sent it back to me. But a month had passed and I have t received the item back. I asked for tracking no. And the tracking they gave was incorrect. So I was just supposed to just trust them that they are sending it back to me? They said they will email me a different tracking no. What?! I thought it is already in transit to me? They can’t even email me a transcript of the chat. They said they didn’t have the proper tool to do so. No case number whatsoever. I did not feel valued as a customer at all. Will never buy from this store again!!!! Just buy at Saks or Neiman’s.

Unfortunately, since my review in August 2019 with a 5-star rating, things have changed A LOT. The business model must have changed. I had a personal stylist pre-COVID. I was away from NYC for some time and upon return, I contacted the stylist. At first, I was told she was truly excited to re-connect, then I was told she could meet with me in two weeks, then it was not in two weeks. Then I asked what is the availability. I was told there is no availability - ever. I'm shocked at the way the communication was handled. I had asked for a phone call, but was refused. Obviously, I wouldn't want to work with a stylist who has no time for a client or decided she didn't want to work with me - but this experience has made me decide to no longer patronize Bergdorf Goodman. It's a shame - Barney's has closed, BG may be headed in that direction. The stylist is excellent and very kind - I'm assuming it's the management model that's changed.

Just yesterday I placed an order for a bottle of fragrance and selected same day delivery to NYC. My order was placed in the early morning which was well before their cut-off time of 12:00 PM. In the early afternoon I got an email that my order was shipped (the same day I placed the order). I expected the package to come at some point in the late afternoon as I live close by. The package never arrived and today I got an email stating that the packaged has been shipped via FedEx Overnight delivery and is scheduled to be delivered on Monday which is the next business day.
How can they manage to screw up delivery of a single item to an address less than a mile from the store? This is unacceptable. It's not the first time BG has failed to deliver my order on time. I've even had items shipped to me that were NOT what I ordered and then had to return. I don't know what their issues are but when I select SAME DAY DELIVERY I expect it. This latest mess is the last straw. I will never order from BG (and Neiman's which is equally terrible) again. The are simply incapable of having a shipping department that actually functions. It's a miracle that anything gets shipped at all...which is bizarre because they're not that busy of a store to begin with.

DO NOT SHOP HERE! The wrong item was sent to me. When I returned this item, noting that the wrong item was sent, the store shipped it back and refused to acknowledge that they sent me the wrong item. They never sent me the correct item and refused to refund me for the item they charged me for (but never sent). Despite sending multiple photos of the package that was sent, multiple customer service representatives refused to take responsibility for their error. They insist the item isn't in their warehouse, when someone clearly managed to pack/ship it to me.

I have filed a complaint with Amex but will NEVER be shopping at Bergdorf's or Neiman's again. This is truly appalling and should be treated as theft.

Ordered a Balmain blazer which arrived in a damaged boxed, not wrapped, in no bag no nothing, just rubbing against a cardboard box. I’ve never received even a cheap item packed so carelessly from other companies, so I’m truly shocked BG put so little care into packaging an expensive designer item. Will never buy anything from them again and will advise others to stay away. I could have gotten this item for less from elsewhere, but due to its cost I went with BG hoping it would be a good experience despite a higher price tag, but I was wrong!

Shameful!! 1) My Account Profile with all my order history has disappeared because they are 'updating their system'. 2) I therefore have no proof of the order they have screwed up. 3) $525 Item I cancelled shows up with no documentation and no ability to return. 4) They shorted me an additional $525 when I returned 3 pairs and they only credited me for 2.

Your return process has a serious issue but even more concerning is the fact that you have hired out your customer service to third-party countries that do not speak or understand English. Please let me be clear that this is not a citizen issue, it is an issue that you have an existing process issue and I cannot contact your provided customer service number and have a complete conversation with someone about it. In this case, you have a customer lost and I will be attending an event tomorrow evening with an extremely large and substantial customer demographic of people who are stylists and customers who I will be sharing this with so you may think one customer has no impact on your bottom line but I assure you that as a business owner and human being living in 2022 that word of mouth can negatively impact your business in a very real way.

I just had an order cancelled because they posted the wrong price on the item and so after spending hours trying to “fix” what they initially said the problem was, the payment method, today the excuse is that they made a mistake with the advertised price and so that’s it. How isn’t that bait and switch? But they apologized! Ha! Never again buying from this store. Plenty other places I could buy the exact same things from that aren’t engaging in illegal/unethical practices.

I purchased a pair Louboutin Cameo boot December 10, 2021 I received them on December 20, 2021 I wore the boots on January 8, 2022 I noticed the bottoms were peeling looking cheap. I gave Bergdorf Goodman customer care a call I was asked to send pictures of the boot to a supervisor for review while I was on the phone with customer care. Well I told after they looked at the pictures I sent that this was normal wear. So said after only wearing these boots once this is considered normal wear. I spent $1700 on these boots as a treat to myself for my birthday what a disappointment because I really like the boots but I don't want to wear them anymore because they look cheap. I will not purchase anything else from Bergdorf Goodman because the customer sucks.

Bergdorf Goodman has the worst customer service I have ever experienced. I ordered 2 items from their online shop and the shipping times said 4-5 business days. One of the items was not shipped until after 18 days, rhe other one got lost during delivery. I contacted them a few times, they promised to refund money but I never received anything from them. Will never biy from them again.

I recently had wirst experience in this store, not in any other store i have experienced the same. I had my mask on nose little bit showing, went downstairs in parfume section and one of the store assosiates asked me to take my mask and cover my nose fully, as i havr a breathing problem i told her i can not breathe and she literally told me no you havr to cover your nse again and she basically followed me through that floor and was checking on me over and over again, i consider this as harassment and this needs to be stopped asap,

Horrible experience. I ordered an item and was sent the wrong item. Contacted the store and they sent a shipping label and I was told they would exchange the items once they received the wrong item back into the warehouse. Then, I was told that they would actually just send a refund in a check. I asked for it to be sent back to the original form of payment. I have literally been told a different story by 6 different customer representatives. I have yet to receive my refund back on an item that was not my fault and wrongfully placed. Then, I was told I would receive my refund on today. I hadn’t heard anything so then I contacted customer service again and was told the refund is still being requested and there is no date when I will receive refund. How unprofessional and chaotic. I am severely disappointed and concerned and have had to reach out to my bank, at this point, to receive my money back. Please do not order from here. This has been a terrible experience that I am still going through.

I will never trust Bergdorfs with my luxury purchases -- ever again!

I ordered a NEW Loewe handbag ($2,650) and received a used/returned monstrosity.

Unacceptable. Disgraceful.

I received a Loewe bag that was clearly used (and likely a return that they reshipped to me without proper quality assurance).

The handbag had a:

- large dent in the bottom
- dent on the front bottom of the bag
- worn strap
- Neiman Marcus tag (not attached)
- Loewe tag (not attached) and torn

And the bag was not packaged correctly... no store packaging or boxing, just a flimsy transparent dust bag with some paper filling in a crumpled box.

It was not properly packaged.

It's as if some sales girl fetched it from Neimans (I placed the order at bergdorfgoodman.com), pulled it off the display, threw it in the box and shipped it off. The tags were crumpled and stuffed in the bag -- not attached. This confirms the bag was definitely not NEW. It had clearly been used and returned.

I have spoken to a representative, received a pre-paid mailing label, and returned that monstrosity asap for a full refund.

Do not trust Bergdorfs with your online luxury purchases. They can't be bothered to send you a NEW (not used) handbag or package it properly.

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Note: I sent a follow-up email expressing my dissatisfaction and received a scripted and lackluster email which said:

Dear XX,

Thank you for contacting Bergdorf Goodman. My name is XX, and I am happy to take care of you today with your damaged item for your order WB...

I sincerely apologizer for any disappointment that resulted from the way on how you received the lovely LOEWE Hammock Small Bag.

Upon reviewing your order, I just verified that the return label was sent to your email X, please check your spam or any other folder as it might be misdirected. Be sure to fill out your packing slip and enclose it with your return, or enclose a note stating your order number, name, address, the reason for the return, and directions for an exchange or refund. You will be notified by email once a credit has been issued to your account for the return. Returns take approximately 10 - 14 business days to be fully processed.

On the other hand, Your feedback is important to us and has been sent to the appropriate department. Our management team is always looking for new ways to improve our business. I apologize for any inconvenience this may cause you.

I again would like to thank you for contacting us. If there is anything else that we can do for you, please let us know. Have a wonderful day.
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I am utterly astonished that their reps can't even type a correctly spelled sentence! As if I need an email explaining how to return a handbag. This falls flat. Completely tone deaf. I will never again trust Bergdorfs with my luxury online purchases... and I spend quite a bit -- regularly.

By far the worst customer service I have ever dealt with. I’ve never interacted with individuals who are so dismissive and take any and every opportunity to just end an interaction without providing any actual support. You’d think when you spend thousands of dollars on any which purchase you’d at the bare minimum get decent support….. not here at Bergdorf Goodman

Just horrible horrible services. The customer service is horrendous, especially the supervisor names Gary. Major attitude over the phone and refuse to offer any help on the return. Never shop there again.