The sales assistant was friendly and very helpful. She had a lot of knowledge that supported our decision on which mattress to buy. Much appreciated
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Se, hvad kunderne siger
Delighted with my purchase, my new bed looks great and is so comfortable. Delivery was quick and very smooth. The delivery driver Vitalisus and driver assistant Ben assembled the bed really quickly ,... Se mere
Virksomheden har svaret
The store is full of beds and mattresses obviously but trying to find the one that’s for you isn’t easy. Enter a member of staff called Carol whose information and help were invaluable and she took th... Se mere
I was greeted with a real welcome, as I entered the store. The sales assistant who's name is Carol looked after me taking into account my disabilities. She explained everything I tried the tester bed... Se mere
Virksomhedsoplysninger
Om Bensons For Beds - Wigan21
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
Unit 9 Robin Retail Park, WN5 0UH, Wigan, Greater Manchester, Storbritannien
- 1942218800
4,7
Fremragende
273 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Bensons For Beds - Wigan21
We appreciate your positive feedback! We are happy to hear our staff was helpful. Thank you for your support; it means a lot to us.
– Thank you, Jess- Team Bensons
Welcoming ,very friendly
Welcoming ,very friendly, and explained with demo the different mattress and their advantages...
18. november 2025
Besvarelse fra Bensons For Beds - Wigan21
We’re so glad you felt welcomed and enjoyed the clear demonstrations of the different mattresses! Helping customers understand all the options and their benefits is what we love to do. 💜
Thank you for your positive review – Lauryn at Customer Care
Great customer service by the assistant…
Great customer service by the assistant who went the extra mile to make sure that I got exactly what I was looking for in the limited time that needed to receive it by
13. november 2025
Besvarelse fra Bensons For Beds - Wigan21
We appreciate you taking the time to share your experience! We are so glad to hear that our assistant provided great customer service and met your needs within your timeframe.
We hope to continue providing you with excellent service in the future,
Megan at Customer Care
Besvarelse fra Bensons For Beds - Wigan21
We appreciate your feedback and are so glad our staff was friendly, patient, and didn't pressure you. Thank you so much for choosing us,
Megan at Customer Care
As expected
The sales person was very helpful and not pushy and the whole experience was as I expected
7. november 2025
Besvarelse fra Bensons For Beds - Wigan21
We’re delighted to hear the salesperson was helpful without being pushy and that your experience met your expectations. That’s exactly the kind of service we aim to provide!
Thank you for your positive review Robert – Lauryn at Customer Care 💜
Great bed and great service throughout.
Great bed. Great service, ability to pay on finance. Helpful staff gave great advice. Bed arrived on time. Delivery men were very helpful and explained how the bed was assembled for future reference. They even helped me to move my old bed out of the bedroom.
2. november 2025
Besvarelse fra Bensons For Beds - Wigan21
We're happy to hear that you love the bed and found our staff helpful! It's great the delivery team was so helpful and explained the bed assembly. Thank you for your feedback,
Megan at Customer Care!
Besvarelse fra Bensons For Beds - Wigan21
We're happy to hear that the sales lady was very helpful. We appreciate your positive feedback,
Megan at Customer Care
Excellent customer service friendly…
Excellent customer service friendly staff very informative.
25. oktober 2025
Besvarelse fra Bensons For Beds - Wigan21
We appreciate your feedback! We are so glad that you found our staff friendly, informative, and providing excellent customer service.
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
We went into Bensons for beds and got…
We went into Bensons for beds and got the help we needed. We did buy the bed we wanted. Very pleased 🙂
22. oktober 2025
Besvarelse fra Bensons For Beds - Wigan21
We're happy to hear that you received the assistance needed and purchased the bed you wanted. Thank you for sharing your positive experience with us,
Megan at Customer Care
Carol who works at bensons on robin…
Carol who works at bensons on robin park wigan is great,realy helpful,knowledgable and polite.we wont look anywhere else first in the future,just ask for carol you wont regret it.
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Wigan21
We're thrilled to hear that the Wigan store made such a great impression. Their helpfulness, knowledge, and polite manner clearly made your visit memorable.
Thank you for an amazing review Christopher – Lauryn at Customer Care 💜
Brilliant customer service
13. oktober 2025
Besvarelse fra Bensons For Beds - Wigan21
We love hearing that our customer service hit the mark. Friendly, helpful, and pressure-free—that’s how we roll! 😊🛏️ If you ever need anything else, we’re just a shout away, Megan at Customer Care
Quick easy purchase
Quick easy purchase. The delivery men were outstanding and explained how to set the bed up in great detail. They even offered us to ring if we ran into any issues and they would come back to help. Amazing service.
13. oktober 2025
Besvarelse fra Bensons For Beds - Wigan21
Thank you for your fantastic feedback! We’re so happy to hear the delivery team went above and beyond with their help and support. It’s great that your purchase was quick and easy too. If you need anything else, we’re here for you, Megan at Customer Care
Staff at the store
Staff at the store, knowledgeable and easy to talk with. The bed was delivered on time and with efficiency and the old mattress removed at the same time. Then a lovely man came and built the bed same day. All went smoothly
29. september 2025
Besvarelse fra Bensons For Beds - Wigan21
Thank you for your wonderful feedback!
We’re glad our team was knowledgeable and easy to talk to, and that the delivery and assembly all went smoothly. We’ll pass your kind words on to everyone involved!
Take care,
Megan at Customer Care
Where very helpful and supportive in…
Where very helpful and supportive in helping us to find the best deal possible Lorraine was very helpful
28. september 2025
Besvarelse fra Bensons For Beds - Wigan21
Thank you for your kind words! We’re delighted that Lorraine and the team could support you in finding the best deal possible.
Take care,
Megan at Customer Care✨
Bensons are definitely the best for beds
In the showroom, Tracey (on secondment from St Helens) explained everything very professionally to ensure we had all the information necessary to make a confident purchase.
Bensons' emails and texts were very timely.
The delivery couldn’t have gone better. On time, very clean and quick.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Wigan21
Thank you so much for your wonderful feedback—I'm so pleased everything went smoothly from showroom to delivery! Take care, Megan at Customer Care.
The experience was very efficient
The experience was very efficient. I purchased a bed Frame and an ex display mattress. The customer service I received in particular from Carol both in store and subsequently to arrange delivery was excellent. Looking forward to by bed arriving now. Many thanks.
30. august 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Wigan21
We're so glad to hear that you found your experience efficient. It's great to know that the service you received was excellent and that you are looking forward to your bed arriving. Many thanks for your positive feedback, Megan at Customer Care
From ordering to delivery all is top…
From ordering to delivery all is top notch service, all team members was very helpful.
1. september 2025
Besvarelse fra Bensons For Beds - Wigan21
We appreciate your positive feedback! We're happy to hear that you received top-notch service from ordering to delivery. Our team is glad to be helpful.
Take care, Megan at Customer Care
I purchased a Bedroom set
I purchased a wardrobe, set of drawers and bedside cabinet on behalf of my brother. Within weeks the drawers in both the wardrobe and set of drawers began to collapse. The door on the wardrobe also dropped. I went to the store where we purchased it the staff were very helpful and contacted their customer service dept. They sent photos and after several more visits we finally got a visit from contracted out staff. They glued the drawers but didn't fix the wardrobe. Within a few days the drawer fronts came off.
I contacted Customer services again who put me through to sub contractor dept. Many more calls to them occurred they refused to attend to make repairs. They finally said if I got a local contractor out they would pay £50 towards the repairs!
The whole issue was an absolute nightmare, Finally I gave up and will purchase more stable quality furniture from elsewhere.
The staff at Wigan Store however were very helpful.
I would not recommend Bensons For Beds to anyone
25. september 2024
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Wigan21
We appreciate you bringing this to our attention. We're sorry to hear about the issues with the furniture and the difficulties you faced with the repair process. We'll review this feedback to improve our service and product quality. We value your comments.
Thank you,
Megan at Customer Care
Dear Benson Beds Team,
Dear Benson Beds Team,
I recently purchased a bed from your Wigan Robin Park store, and this is my first time buying from your brand. I must say, I truly love the style and comfort of the bed, and the in-store staff were very friendly and helpful throughout my shopping experience.
However, I do have a few concerns I wish to share. Since this is my first purchase, I’m not yet familiar with the quality of your products over time, and I hope the bed will remain sturdy without developing squeaks or shakes after a few months due to loose screws.
Additionally, I was surprised by the £80 fee for bed setup. In my opinion, this cost should be included in the price of the bed or covered by the company as part of the delivery service. For such an expensive product, having delivery and assembly included would make the experience feel more complete and customer-friendly.
Overall, I appreciate the service from your Wigan Robin Park team, but I hope you will consider this feedback for a better customer experience in the future.
Kind regards,
9. august 2025
Besvarelse fra Bensons For Beds - Wigan21
We appreciate your feedback and are glad you love the bed's style and comfort and that the team at Wigan Robin Park were so helpful. We acknowledge your concerns about the bed's long-term quality and the setup fee. We'll consider your comments as we aim to improve our customer experience, Megan at Customer Care
Very helpful and well informed…
Very helpful and well informed staff....easy to deal with
3. august 2025
Besvarelse fra Bensons For Beds - Wigan21
Thank you for your review! We're thrilled to hear that our staff was helpful and well-informed. We strive to make every interaction easy and stress-free for our customers. We appreciate your business and look forward to serving you again in the future.
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