We went to the Uddingston branch and received excellent service from Lynn when we purchased our new bed. No pressure selling at all, just friendly and helpful advice. She explained the differences b... Se mere
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Se, hvad kunderne siger
Uddingston Benson shop, The customer service was excellent. Pleasant,polite helpful lady. The purchase was smooth. Delivery, was good. Bed now assembled ready to use.
Virksomheden har svaret
Sandra, the store salesperson was so helpful. She assessed our requirements and then indicated the relevant mattresses that would meet our needs. We never felt rushed or harassed at any point. Deli... Se mere
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Great experience from start to finish, Lynn the ladÿ that helped me in store with my bed and mattress was brilliant and so helpful. Notice for bed being delivered was perfect and delivery men were sup... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Bensons For Beds - Uddingston650
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
8 Rannoch Road, Birkenshaw, G71 5PR, Uddingston, Glasgow, Storbritannien
- 1698801979
4,7
Fremragende
508 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Bensons For Beds - Uddingston650
We love to hear it! So glad our service hit the mark for you! Thank you for your positive review – Lauryn at Customer Care 💜
GOOD OVERALL EXPERIENCE
Good shop experience.
Friendly staff.
Updated frequently on the status of my order.
Delivered on day & time stated.
Delivery men courteous & polite.
2. februar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We appreciate your positive feedback. We're happy to hear that you had a good shop experience and that our staff were friendly. It's great to know you were updated on your order status and that the delivery men were courteous. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent from start to finish
Excellent from start to finish. Linda in the Birkenshaw store was brilliant to deal with and the quality of product and on time delivery as well as keeping me informed on the timescales was brilliant. First class from Bensons, thank you.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Uddingston650
We're happy to hear that you had an excellent experience from start to finish. It's great to know that you were impressed with the quality of our product, on-time delivery, and communication. Thank you for your positive feedback.
The whole experience was easy and…
The whole experience was easy and pleasant.
We were only making an enquiry and there was no pressure to buy. The saleswoman was excellent. We decided to purchase a new bed, ordering to arranging delivery was hassle free. I would highly recommend Benson for Beds.
15. februar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We're happy to hear that your experience was easy and pleasant. It's great to know there was no pressure to buy and that you found ordering and arranging delivery hassle-free. We appreciate your recommendation.
Staff were very helpful and patient
Staff were very helpful and patient. Easy to set-up the 0% finance. Good communication throughout about delivery.
15. februar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We appreciate you sharing your feedback! We're so glad to hear that our staff were helpful and patient, and that you found the finance easy to set up.
Stewart - Bensons Team
All staff put us at ease
The sales staff were lovely and personable and the delivery staff were really nice as well. I never felt spoken down to or that I was a hassle in anyway shape or form, great experience all round
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Uddingston650
We're happy to hear that our sales and delivery teams were personable and made you feel comfortable. We appreciate your positive feedback on your great experience!
Stewart - Bensons Team
Besvarelse fra Bensons For Beds - Uddingston650
We're so happy to hear you enjoyed our great beds and service again! Thank you for your continued positive feedback; it means a lot to us.
Megan at Customer Care
Easy buy
From buying the new mattress to it being delivered was seamless. We already knew what mattress we wanted we only needed to try it out to confirm if it was the correct one for our needs
10. januar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We're happy to hear that the process of buying and receiving your new mattress was seamless! Thank you for trying the mattress in our store to ensure it met your needs.
Great staff ( linda ) good knowledge of…
Great staff ( linda ) good knowledge of what we were looking for
4. februar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We appreciate your feedback! We're happy to hear that our staff's knowledge met your expectations during your visit.
Besvarelse fra Bensons For Beds - Uddingston650
Thank you for taking the time to leave your feedback with us Steph. I’m truly sorry to hear that you felt our staff were not very nice during your visit. This is the opposite of the experience we want our customers to have and have contacted you today to discuss this further.
Thank you,
Megan at Customer Care
Shocking delivery experience
We paid a lot of money to get a new mattress for our super king bed. When they attempted delivery (with a 3 man crew), they said it wouldn’t fit up our stairs and refused to deliver it despite us agreeing to sign the waiver for any damage it may cause. They took it away and I attempted to get a refund. I was then told it would cost me 20% of the order value (over £300) to do so. I then said just to drop it back and I would get my husband to lift it upstairs (which he did, with the help of my brother). I’m absolutely appalled by the customer service and this shocking t&c of having to pay 20% when they can’t fulfil their obligations to deliver. They somehow managed to take the previous mattress away with absolutely no problem. We live in a 5 bed house and have a typical staircase. Would not recommend to anyone
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Uddingston650
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. This is absolutely not the level of service we aim to provide, and I completely understand your frustration, especially given the investment you made and the inconvenience caused.
I’m very sorry that the delivery team refused to proceed despite your willingness to sign the waiver.
Please be assured that I will be feeding all of this back to the relevant teams so we can review what happened and prevent anything similar from happening again.
Thank you,
Megan at Customer Care
Great service and a great mattress a an…
Great service and a great mattress a an excellent price.
5. februar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We appreciate your positive feedback! We are so happy you received great service and a wonderful mattress at an excellent price.
Brilliant customer experience
Brilliant customer experience, from ordering the bed in-store (with Linda), to be kept up to date re. delivery and then the delivery men calling me on day of delivery and taking the new bed and mattress upstairs to the bedroom. End to end service was superb !
5. februar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We're happy to hear you had a brilliant experience, from ordering your bed to the delivery team taking it upstairs. It's great to know you were kept informed and that the end-to-end service was superb. Thank you for your review.
Besvarelse fra Bensons For Beds - Uddingston650
We're happy to hear that we kept you informed during the delivery process. Thank you for your positive feedback!
Great Service
Very knowledgeable staff & not pushy in anyway.
Linda who looked after us was patient & explained everything very clearly.
27. januar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We appreciate your positive feedback! We're happy to hear that our staff was knowledgeable and patient. It's great to know everything was explained clearly.
Very helpful staff in the birkenshaw…
Very helpful staff in the birkenshaw store. Delivery came on time with great communication throughout
18. januar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We appreciate you sharing your positive experience! We're so glad to hear that our team was helpful and that your delivery arrived on time with great communication.
Excellent service at the store and the…
Excellent service at the store and the delivery guys couldn’t have been more professional and helpful with getting the new mattress up a very awkward staircase.
Thanks again lads .
13. januar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We're happy to hear that you received excellent service in our store and that our delivery team was professional and helpful navigating the tricky staircase! Thank you for your review.
Cancellation and refund policy isn't customer specific
My mum (has dementia) ordered a bed on 4/1/26, regretted it the day after but thought she didn't have any rights so said nothing, after speaking with her on the 12th she wanted to cancel. I contacted HQ, explained the situation and they agreed that a cancellation and full refund should take place but said to speak to the manager of the store where the order was placed. Spoke with the assistant manager who is trying to impose a 20% cancellation fee as 'the bed will be cut and fabricated'. I am in the process of looking at the consumer act to get a full refund for my mum. (she has been waking up during the night upset that she's spent close on 3K on a bed). The service has been accusatory, when the sales person has no experience of how Alzheimers sufferers feel and make decisions. Support could be better but I feel I have a bit of a fight to get the refund as it's 1 day beyond what Bensons for Beds state in their terms. It would have been a better experience if the Uddingston store took the view of HQ and agreed fully. I'm happy to take legal advice to pursue.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Uddingston650
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties your mum experienced with her order and the cancellation process. I can see we are continuing to assist you in the cancellation and hope to resolve this as soon as possible.
Thank you for your feedback - Lauryn at Customer Care.
From sales to delivery all aspects were…
From sales to delivery all aspects were extremely satisfactory
10. januar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We’re delighted to hear every aspect of your experience, from sales to delivery, was extremely satisfactory. Thank you for your positive review – Lauryn at Customer Care 💜
Smooth process from start to finish
From the initial discussion with the sales person to the delivery and installation this has been a most excellent process. Communication was extensive and it was so easy to change the proposed delivery date to a more suitable one. The app to track the driver location on the day was an unexpected bonus. The installers could not have done more for us and I would use Bensons again.
12. januar 2026
Besvarelse fra Bensons For Beds - Uddingston650
We’re so glad your experience was excellent from start to finish – smooth communication, easy delivery changes, and helpful installers! 💜 Thank you for your positive review - Lauryn at Customer Care
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