Excellent customer service in the Truro branch from staff member Kevin. He was very quick to offer us assistance. He offered for us to use the machine to find out the right option for a mattress for u... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Kevin was very helpful. Gave us the help we needed without putting us under pressure allowed us all the time we needed to test the various mattresses without any pressure to buy. Would highly recomm... Se mere
Guided in our purchase in a very professional way,without any pressure to buy,but with a great deal of help in finding the best bed for us from Dani.
Delivery was ok friendly but literally dumped the boxes in no help I wanted stuff taking away but they were running late said they don’t do that.
Virksomheden har svaret
Virksomhedsoplysninger
Om Bensons For Beds - Truro382
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, Storbritannien
- 1872320236
4,8
Fremragende
540 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Bensons For Beds - Truro382
We appreciate your positive feedback and are happy to hear that our staff was knowledgeable and provided excellent service.
Stewart - Team Bensons
Bensons Truro Superb service
Kevin at Bensons Truro went above and beyond to provide us with the correct beds, and then despite property access issues Paul and Reiss were superb and caring to deliver and assemble our beds . Such a pleasure to receive a first class service, along with lovely beds.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Truro382
We’re thrilled to hear Kevin went above and beyond to help you find the right beds, and that Paul and Reiss provided such caring service during delivery and assembly despite the challenges. It’s wonderful to know you’re enjoying your lovely beds! Thank you for your positive review – Lauryn at Customer Care 💜
Fantastic process with no surprises.
Fantastic process with no surprises.
The staff were attentive and honest, the whole process explained, and everything happened exactly as described.
Delivery dates were kept, and the feedback and delivery times were spot on.
2. december 2025
Besvarelse fra Bensons For Beds - Truro382
We're happy the process was fantastic and without surprises! It's great to hear that our staff was attentive and honest, and that deliveries were on time. Thank you for your feedback,
Megan at Customer Care
Very helpful staff,no pressure,given…
Very helpful staff,no pressure,given plenty of time to test and browse before we asked for help in making our final decision.
2. december 2025
Besvarelse fra Bensons For Beds - Truro382
Thank you for sharing your review, we really do appreciate it - Stewart - Team Bensons
Mike in Truro was extremely helpful and…
Mike in Truro was extremely helpful and very knowledgeable. He guided us but left us alone to make our own minds up. Definitely not a pushy salesman. Great to have 25% discount in the Black Friday weekend sale. Also delivery is promised in 3 weeks.
5. december 2025
Besvarelse fra Bensons For Beds - Truro382
We're glad you enjoyed your experience. It's great to hear that you found our team member helpful and knowledgeable, and that you were able to take advantage of the Black Friday discount. We appreciate your positive feedback.
– Thank you, Jess- Team Bensons
Very pleased.
We were met with friendly and informed staff and was able to take advantage of your competitive prices.
Thank you.
J T Pellow.
30. november 2025
Besvarelse fra Bensons For Beds - Truro382
We're happy to hear that you were met with informed staff and were able to benefit from our prices. Thank you for your positive feedback; we appreciate it.
Excellent
Excellent, helpful service from start to finish. Would use again and recommend
29. oktober 2025
Besvarelse fra Bensons For Beds - Truro382
We’re so happy to hear you received excellent, helpful service from start to finish! Knowing you’d recommend us and return means the world to our team – thank you for sharing your experience. 💜
Thank you for your positive review – Lauryn at Customer Care
Excellent service from Steve in Truro
Excellent service from Steve in Truro. Listened to our needs and advised without being pushy. Left us alone the majority of the time. Really happy with the price paid based on a lot of shopping around. We have not yet had delivery so may change this score based on how that goes and the quality of the bed on arrival.
25. november 2025
Besvarelse fra Bensons For Beds - Truro382
Thank you for sharing your experience! We’re delighted to hear that Steve provided excellent service, listening to your needs and offering advice without pressure. It’s great to know you’re happy with the price after shopping around. We’ll make sure your delivery goes smoothly and that your bed meets expectations.
Thank you for your positive review – Lauryn at Customer Care 💜
Great service
Jamie was so knowledgeable and helpful, made buying a bed and mattress simple
21. november 2025
Besvarelse fra Bensons For Beds - Truro382
Thank you for your lovely feedback! We’re so glad Jamie’s knowledge and helpful approach made choosing your bed and mattress simple and stress-free. 💜
Thank you for your positive review – Lauryn at Customer Care
Great service from all involved in the…
Great service from all involved in the sale, delivery and after service....
Many thanks
5. november 2025
Besvarelse fra Bensons For Beds - Truro382
We’re delighted to hear everyone involved made your experience smooth from start to finish. Your kind words mean a lot!
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care
Kept informed all the way along
Kept informed all the way along, the delivery went smoothly and the beds assembled easily and look great.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Truro382
We're happy to hear that you were well-informed throughout the process and that the delivery and assembly were seamless. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care
Besvarelse fra Bensons For Beds - Truro382
We appreciate you sharing your positive experience with our sales team. We are so glad you enjoyed the great customer service!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
An excellent member of staff
An excellent member of staff, Kevin, who was knowledgeable, pleasant and polite. Able to explain everything clearly. Highly recommended
14. november 2025
Besvarelse fra Bensons For Beds - Truro382
We appreciate you sharing your experience with us Mrs King! We're so happy to hear that our team member was knowledgeable, pleasant, and polite and clearly explained everything.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care
Mike listened to our preferences
Mike listened to our preferences and suggested beds that would suit us. We were pleased with the choice available.
6. november 2025
Besvarelse fra Bensons For Beds - Truro382
We're happy to hear that our suggestions met your preferences and that you were pleased with the choices available to you. Thank you for your positive feedback,
Megan at Customer Care!
Replacement bed…made easy by Jamie
We were looking for a replacement bed and mattress in the Truro branch in Cornwall and we're assisted by Jamie who was very professional and gave us some very good information which helped us choose the right bed. Ordering was very simple and Jamie made this very painless with just a few questions, great customer service.
25. oktober 2025
Besvarelse fra Bensons For Beds - Truro382
We're happy to hear that you received professional assistance and valuable information at our Truro branch, which helped you choose the right bed. We appreciate your feedback,
Megan at Customer Care
Bed shopping with Kevin in Truro
Initially we went to dreams and the service was shocking, no one was interested in talking to us. We then went to Bensons for beds and met Kevin who could have not been more helpful, he really understood what we wanted, even if we didn’t. We bought a new bed frame and mattress and are now looking forward to our delivery. Thank you so much Kevin
19. oktober 2025
Besvarelse fra Bensons For Beds - Truro382
We're happy to hear that you had such a positive experience with us after a disappointing visit elsewhere. We appreciate your kind words and are so glad we could help you find the perfect bed frame and mattress. We hope you enjoy your new purchase,
Megan at Customer Care
Staff were on hand as soon as we walked…
Staff were on hand as soon as we walked in. Really helpful but not pushy. Managed to get a good deal. Kevin was very polite and helpful at the Truro branch.
19. oktober 2025
Besvarelse fra Bensons For Beds - Truro382
We appreciate you sharing your experience at the Truro branch! We're happy to hear that our staff were helpful without being pushy and that you got a good deal.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Great Sunday experience
So..
I went out one Sunday morning to ‘Dunelm’ for a double bed mattress , and they didn’t have what I was looking for .
‘Bensons for beds’ was around the corner , so I took a look inside the shop expecting to be overwhelmed by over priced mattresses ..
I wondered in with the thought of not buying anything , but just to see and what a £3000 mattress feels like ..
However , I was greeted by a lively and charming chap ( Gavin I think ) and we discussed all the products in my budget .
After the first try of awkwardly sitting on a bed with my shoes on and rolling side to side , the chap ( Gavin I think) gave me confidence to try more beds and how they feel within my budget .
With this confidence , I tried a lot of mattresses , going around and around ..
the chap ( Gavin I think ) came to see if I was alright after 15 mins ,and actually confirmed my thought on the mattress I wanted with the thought that I could take it away today without delivery cost …
This was of a great importance to me as I was ready for a new mattress asap..
It was my Sunday goal .
I had confidence now , so I tried them all again for atleast another 30 mins .
Bouncing from bed to bed ,
Even venturing into ‘way above my budget’ territory.. but enjoying the experience non the less.
We discussed payment at the till , and it turns out I could have a load of pillows ,bed spray , bed repair stuff and a mattress protector to build my payment up to £750 to save myself 20%.
Very helpful, and a bargain I didn’t think of .
Great experience..
Thank you
22. oktober 2025
Besvarelse fra Bensons For Beds - Truro382
We absolutely loved reading about your Sunday mattress adventure. It’s fantastic to hear how confident and comfortable you felt throughout, and we’re so glad you discovered a great deal too. 😊
Thank you for an amazing review Chris– Lauryn at Customer Care 💜
Very informative and helpful
Very informative and helpful. Great knowledge of products. Gavin was extremely helpful.
15. oktober 2025
Besvarelse fra Bensons For Beds - Truro382
We appreciate your positive feedback! We're happy to hear that you found our team helpful and informative and that you were pleased with their knowledge. Thank you for your review Adrian – Lauryn at Customer Care 💜
Besvarelse fra Bensons For Beds - Truro382
Thank you for your kind feedback! We're glad to hear our salesperson was helpful, informative, and gave you the space to make your decision comfortably. We hope you’re enjoying your new mattress,
Sleep well,
Megan at Customer Care!
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