Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service in the Hedge End store and the guys that delivered the mattress were fantastic. The reason for dropping a star is due to us changing our mind on the mattress firmness the follow... Se mere
We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... Se mere
Virksomheden har svaret
Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Bensons For Beds - Southampton151
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Storbritannien
- 1489787983
4,8
Fremragende
712 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My second time around and the service…
My second time around and the service was still outstanding. I will definitely be recommending anyone that wants to buy a bed to go and buy at Bensons for beds . The Southampton branch is where I bought both my beds .
16. maj 2026
Besvarelse fra Bensons For Beds - Southampton151
We're so happy to hear about your outstanding experience with us again! Thank you for your kind recommendation; it means a lot.
Team Bensons - Jess
Excellent service
I am not one for shopping. I have low tolerance for pushy sales people. I was interested in replacing my mattress. The sales assistance ( Azura ) was excellent. She asked the right questions and listened to my answers. From there she showed me several mattresses and based on what I said took me around the store until I found the perfect one! Also her delivery colleagues were very good. Excellent service the way all shops should provide!
8. maj 2026
Besvarelse fra Bensons For Beds - Southampton151
We're so glad to hear that your experience with us was excellent! It's wonderful that our team member listened to your needs and helped you find the perfect mattress. We appreciate you sharing your positive feedback.
Team Bensons - Jess
Aruta was very helpful and answered all…
Aruta was very helpful and answered all our questions we would definitely come back to bensons
13. maj 2026
Besvarelse fra Bensons For Beds - Southampton151
That’s great to hear! 😊 Aruta will be so pleased—thanks for the lovely feedback, we’d love to welcome you back✨
Besvarelse fra Bensons For Beds - Southampton151
We appreciate your feedback and are so glad you received excellent service and installation. Thanks for choosing us!
Team Bensons
Besvarelse fra Bensons For Beds - Southampton151
We're glad you appreciated the quick and precise service. Thank you for sharing your positive experience with us!
Team Bensons
The delivery team Gary and Warren were…
The delivery team Gary and Warren were brilliant, so helpful and friendly, Azad at the store made sure everything ran smoothly and kept me up to date with everything regarding delivery. Have ordered beds from bensons before and had a good experience and this is just the same. Would recommend and will continue to use in the future. Thanks again Louise
1. maj 2026
Besvarelse fra Bensons For Beds - Southampton151
We're happy to hear that our delivery team were so helpful and friendly, and that our store team kept you informed. It's great to know you had another positive experience with us and will continue to use our services. Thank you!
Team Bensons
Besvarelse fra Bensons For Beds - Southampton151
We appreciate your feedback! We're so happy to hear that you found our staff experienced and that the mattress is perfect for you.
Team Bensons
Besvarelse fra Bensons For Beds - Southampton151
We appreciate your wonderful feedback! It's great to know you had an excellent experience from start to finish.
Team Bensons
Above and beyond
Excellent support from Azura at Hedge end store regarding problem with the bed
Delivery team were also great
2. maj 2026
Besvarelse fra Bensons For Beds - Southampton151
We're happy to hear that you received excellent support at our Hedge End store and that the delivery team was great. Thank you for your positive feedback!
Excellent service and delivery,
Excellent service and delivery,the bed we had ordered from another company the day it’s was due to be delivered they phoned to say it was broken .We cancelled and decided to go into bensons to see how quick they could deliver us a bed as we were with out one , Benson showed us what was available and they delivered to us the next day , it was assembled and we were given cleaning pack brilliant service highly recommend
17. marts 2026
Besvarelse fra Bensons For Beds - Southampton151
We're delighted to hear about your excellent service and speedy delivery! It's great that we could provide a quick solution after your previous order fell through. We appreciate your recommendation and are glad you're happy with your new bed and the service you received.
Team Bensons
Besvarelse fra Bensons For Beds - Southampton151
Thanks so much — we’re glad you had a great experience 😊
Besvarelse fra Bensons For Beds - Southampton151
Thank you for your feedback! 😊 We’re so pleased to hear Jonathan was really helpful — we’ll be sure to pass on your kind words. Thanks again for choosing us! 🌟
Very helpful staff
Very helpful staff. Azad was very knowledgeable and attentive. He listened to our requirements and was able to make recommendations without being pushy.
29. april 2026
Besvarelse fra Bensons For Beds - Southampton151
Thank you for the lovely feedback! 😊 We’re so pleased to hear Azad was knowledgeable, attentive, and took the time to listen to your needs without any pressure. We’ll be sure to pass on your kind words. Thanks again for choosing us! 🌟
Amazing customer service
Amazing customer service, not the first time we have purchased from this store, will not be the last.
29. april 2026
Besvarelse fra Bensons For Beds - Southampton151
Thank you so much! 😊 We’re delighted to hear you’ve had another amazing experience with us. Your continued loyalty means a great deal — we look forward to welcoming you back again in the future! 🌟
Azura was very friendly and helpful
Azura was very friendly and helpful. Very knowledgeable and ready to help when we required it without applying any pressure. 10/10 customer service
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Southampton151
Thank you! 😊 We’re delighted to hear Azura provided such friendly, knowledgeable, and pressure‑free service. A 10/10 rating is fantastic—she’ll really appreciate the recognition! 🌟
Really helpful and polite staff!
19. april 2026
Besvarelse fra Bensons For Beds - Southampton151
We're so happy to hear our staff were helpful and polite! We appreciate your positive feedback and support.
Thank you for your positive review – Lauryn at Customer Care 💜
Received good advice
Received good advice. Friendly staff good selection to choose from.
19. april 2026
Besvarelse fra Bensons For Beds - Southampton151
We're happy to hear that our staff was friendly and helpful, and that you found what you were looking for!
Thank you for your positive review – Lauryn at Customer Care 💜
Hedge end retail park Southampton
Hedge end retail park Southampton
Went to this store on 14th April 2026.
Absolutely fabulous service from Azura
She was very knowledgable and her manner was spot on.
Azura was only young and she is a credit to the company and the future of this country.
My brother purchased a bed and I got some of the mattress and pillow sprays. The sprays are really lovely and highly recommended for anyone that likes nice smells.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Southampton151
Thanks so much for the lovely review! ✨
We’re thrilled to hear Azura made such a great impression — she’ll be over the moon to read this. Enjoy the new bed and those gorgeous sprays… your home is officially winning at comfort and great smells! Sleep well,
Megan | Customer Care Specialist😄
We bought a king size bed with 2 zip…
We bought a king size bed with 2 zip and link mattresses during their sale from the southampton Branch . We were attracted to Bensons because of their 40 day exchange policy.
Unfortunately we have found the mattresses too hard. We went back to the branch within the 40 days and were told the only softer mattresses available were now not on sale and would cost an extra approximately £2000 (more than the original cost was). The salesman said he would speak to the manager and get back to us. This never happened.
We are disappointed with the service.
If you are buying because of the return policy, worth checking what other options would suit you and what the non sale price is.
Update post review. Nathan at the Southampton branch contacted and apologised for the service received. We were invited back in and he and the manager were extremely accommodating to find a solution for us. Thanks Bensons. Would change 3 to 5 stars if I could
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Southampton151
We appreciate you bringing this to our attention and we regret that the mattress exchange process did not meet your expectations. We're sorry to hear about the lack of communication from our team. We'll review this with the store and arrange for them to contact you back.
Thank you for your review - Lauryn at Customer Care.
Very good business to buy from
Very good business to buy from. Excellent advice in the shop, met the promised timelines for manufacture and delivery.
Delivery guys were quick with no fuss, they used an enormous plastic bag to take away the old mattress.
Mattress itself is comfortable.
20. april 2026
Besvarelse fra Bensons For Beds - Southampton151
Thank you for your feedback. We’re delighted to hear that you received excellent advice in store, that everything was delivered within the promised timescales, and that the delivery team made the process quick and hassle‑free. It’s great to know you’re also finding the mattress comfortable.
Thank you for your positive review – Lauryn at Customer Care 💜
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