Very helpful and knowledgeable staff. We went into the orpington branch for a wander and look around as were in need of a new mattress and pillow due to myself having bad back/shoulder problems.At no... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG Orpington, Kent, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Can recommend Benson for Beds, from start to finish, kept us informed step by step. Excellent sales and delivery service. Well made and very comfortable.
Virksomheden har svaret
We have been helped during all our time at bensons Orpington and the sales person was very good at his job. He explained the difference between all the mattresses available . And the delivery was on... Se mere
Virksomheden har svaret
We purchased the bed online and the mattress from inshore. Benson married up the two purchases for a single delivery. Staff in store and online were very helpful. Delivery team [we paid for assembly]... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Bensons For Beds - Orpington679
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
Unit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG, Orpington, Kent, Storbritannien
- 1689827956
4,8
Fremragende
491 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Brilliant Customer Service
Visited bensons for beds last week and was a lovely experience. Max was very helpful and knowledgeable. Never felt pushy or forced to buy anything like in some other shops. Really lovely atmosphere in the shop, left us to walk around and shop but the guys were more than happy to assist in anything we needed. Ended up with a new bed frame and mattress and couldn’t be happier! Would definitely recommend a visit!
2. marts 2026
Besvarelse fra Bensons For Beds - Orpington679
Ulrikewe,
We're happy to hear you had a lovely experience visiting our store! It's great to know that our team was helpful and knowledgeable, creating a comfortable atmosphere without any pressure. We're so pleased you found the perfect bed frame and mattress. Thank you for recommending a visit!
Team Bensons
Orpington shop 10 stars
The lady in the Orpington shop was amazing as were all the staff.
The bed is beautiful quality and the mattress is lovely.
When the bed arrived we had been putting it together 3 hours it was 2 days before my csection to realise the brackets they had put on at the factory were in the wrong place so had to take all the bed apart again to correct their mistake…
To then find whoever put it together had rounded off the screw head so we couldn’t get the Allen key to work at getting it out. Was very stressful and made the job so much longer.
Could do with having a couple of spare screws in the packet for things like this
16. februar 2026
Besvarelse fra Bensons For Beds - Orpington679
Hello Hope,
We appreciate your feedback and are glad you love the bed and mattress quality and the team's service. We're sorry to hear about the assembly issues and the stress it caused, especially with your C-section approaching. I have contacted you today to discuss this further.
Thank you,
Megan at Customer Care
Great experience in store and the…
Great experience in store and the delivery team Andy and James were great too.
20. februar 2026
Besvarelse fra Bensons For Beds - Orpington679
We appreciate you sharing your positive experience in our store and with our delivery team. We are so glad you were happy with the service.
Stewart - Team Bensons
Excellent customer service from John. …
Excellent customer service from John boscoe in Orpington, he read our requirements perfectly and found the perfect bed for us. Everything was explained clearly. John was funny and experienced, we would definitely look to him again if we are shopping in Bensons
20. februar 2026
Besvarelse fra Bensons For Beds - Orpington679
We're happy to hear that you received excellent customer service and that our team member understood your needs perfectly to find the ideal bed for you. It's great to know everything was explained clearly. We appreciate your positive feedback.
Stewart - Team Bensons
Very good in store experience in…
Very good in store experience in Orpington (except for low emission zone fine in the post!). Very happy with our simba mattress purchase. The only downside was the 3 week wait for the delivery. It was on time and the delivery people were polite, phoned ahead and were as helpful as could be, but still a long lead time.
14. februar 2026
Besvarelse fra Bensons For Beds - Orpington679
We're glad you enjoyed your in-store experience and are happy with your new Simba mattress. We appreciate your feedback regarding the delivery lead time and the low emission zone charge. We'll consider your comments as we strive to improve. Thank you.
The bed is very comfortable and the…
The bed is very comfortable.
I had a concern and I spoke to
a member of staff in customer service and she was very helpful in sorting out the problem.
16. februar 2026
Besvarelse fra Bensons For Beds - Orpington679
We're so happy to hear you find the bed very comfortable! It's great to know our customer service staff member was very helpful in sorting out your concern. Thank you for your positive review – Lauryn at Customer Care 💜
Customer service was great .And staff…
Customer service was great .And staff member that helped me to choose the mattress was very knowledgeable.
17. november 2025
Besvarelse fra Bensons For Beds - Orpington679
We're happy to hear that you received great customer service! It's also great to know that our staff member was very knowledgeable in helping you choose.
Stewart - Bensons Team
Good Service
Friendly, knowledgable, helpful service from Kash in store. Good range and value.
Efficient delivery, with really good communication before and after delivery.
12. februar 2026
Besvarelse fra Bensons For Beds - Orpington679
We're happy to hear about the friendly, knowledgeable, and helpful service you received in our store. We appreciate your feedback regarding our efficient delivery and communication. Michael @ Team Bensons
Having to now deal with a third party…
Having to now deal with a third party regarding tv bed that did not work when delivery men left and said customer service would call??? Just want replacement end or refund had customer service get manager to call me today just handed over now to 3rd party company if I knew this before never would have purchased
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Orpington679
Thank you for your review. I can confirm this has now been discussed with the team. They will be contacting you directly to follow up and provide the next steps regarding the TV bed issue.
If anything further is needed in the meantime, please let me know,
Megan at Customer Care
Besvarelse fra Bensons For Beds - Orpington679
We are happy to hear that you had a positive experience with our great service and communication. Thank you for your feedback!
Delivered on time good sales person all…good all round service great products
Delivered on time good sales person all round good service
6. februar 2026
Besvarelse fra Bensons For Beds - Orpington679
We're happy you received good service and on-time delivery! It's great to know our salesperson was helpful. We appreciate your feedback!
Overall I am very happy
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Orpington679
We're happy to hear that you are very satisfied with your experience; we appreciate your feedback.
excellent sales staff , excellent delivery staff , great product at great price
sales staff were so helpful and the delivery guys were so good and did great calling before to say when they were coming
29. januar 2026
Besvarelse fra Bensons For Beds - Orpington679
We appreciate you sharing your feedback! We're happy to hear that our sales team was helpful and that our delivery team provided great service with timely updates.
See you next time! Megan at Customer Care 😊
Besvarelse fra Bensons For Beds - Orpington679
Thank you for your feedback Mrs Wilkinson! We're really pleased to hear you found our staff good and the explanations clear. If there’s anything else we can help with, just let us know,
Megan at Customer Care
Staff in store very helpful and polite…
Staff in store very helpful and polite talked us through all options and left us to decide also delivery was perfect
29. januar 2026
Besvarelse fra Bensons For Beds - Orpington679
We appreciate you sharing your experience! We're happy to hear that our staff were helpful and polite, and that our delivery service was perfect.
We where given information about…mattresses
We where given information about mattresses as well as how to test them but where left to look and not bothered.
28. januar 2026
Besvarelse fra Bensons For Beds - Orpington679
We appreciate your feedback and are glad you found the mattress information helpful. We'll consider your comments as we work to improve our customer experience.
Besvarelse fra Bensons For Beds - Orpington679
We're happy to hear that our Orpington store provided helpful service. Thank you for your positive feedback; we appreciate it.
Good service
Comfortable bed, seems well made, good service between buying and delivery.
25. januar 2026
Besvarelse fra Bensons For Beds - Orpington679
We're so happy to hear you find the bed comfortable and well-made, and that you received good service during the buying and delivery process.
Benson beds the better store
We’ve tried other bed stores but they were not as good as Orpington benson beds , dealt with Max who really knows his subject and offered advice and details on every bed we showed interest in which made our choice very easy
25. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Orpington679
We're happy to hear that your experience at our Orpington location was so positive. We appreciate your kind words and are glad the advice offered made your choice easier. Thank you for your feedback.
Besvarelse fra Bensons For Beds - Orpington679
We appreciate you sharing that our assistants were pleasant! We are so happy you had a positive experience with our team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.