Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... Se mere
Virksomheden har svaret
Can’t fault the whole process of buying our new bed from Bensons . The instore salesperson was excellent during the buying process Communication thereafter was excellent and I was kept informed of th... Se mere
Virksomheden har svaret
From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Bensons For Beds - Fleetwood
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, Storbritannien
4,8
Fremragende
171 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
New bed for the new year
The knowledge of Sarah the saleswoman. We tried several different beds until we found the one we wanted. Trying the different firmness and width of the mattress helped us make our decision.
2. januar 2025
Besvarelse fra Bensons For Beds - Fleetwood
We're happy to hear that the assistance in finding the perfect bed was helpful. We appreciate you taking the time to share your positive experience and are glad that you found what you wanted. Take care,
Megan at Customer Care
Excellent Customer Service
Dave was knowledgeable and helpful in guiding me to the best bed for my specific needs
31. december 2024
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Fleetwood
We're glad you found the guidance helpful in choosing the perfect bed to meet your needs. Thank you for sharing your positive experience with us, Megan at Customer Care
Made welcome and no pressure sales
Made welcome and no pressure sales. Our sales advisor (Sarah) was very helpful and and had a great knowledge of the products she was selling. We can highly recommend this store. Thank you for a great buying experience..
31. december 2024
Just great staff
Just great staff, wonderful experience, easy process and absolutely no issues or problems.
30. december 2024
Ease of access and dog friendly
Fantastic choice of beds and excellent customer service.
26. december 2024
Buying a bed at Bensons
Very smooth. Helpful, patient and knowledgeable assistant (Kath).
27. december 2024
Uopfordret anmeldelse
Unjoined up, not customer centric delivery service. Damaged property
The sales staff were lovely and we left the store very happy with our purchase. Things started to go wrong as the number of texts increased from the delivery teams. I had been led by the store that the base and mattress would arrive on the same day. This led to phone calls and in one instance a rude put the phone down on me. All I had been doing was to explain what the store had told me! The store did resolve this and the bed base arrived on 16 December. Later a neighbour told me that he had seen the delivery van reverse into my property and damaged the base of my brick pillar. A complaint to Peter Chambers the Ops Director of P2P Delivery resulted in a series of emails where he refused to take any responsibility despite there being a witness and the tail gate light of their van would have been broken - shards were found on the ground. This is ongoing as I will now refer my complaint back to Bensons directly as this service reflects badly on them.
16. december 2024
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Fleetwood
Thank you for your feedback Jane. We’re pleased you had a great in-store experience, but we’re very sorry for the issues that followed. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We take your concerns seriously and have since fed back your comments which has allowed us to make internal changes and improvements to our processes. Thank you for your patience while we work to resolve this,
Megan at Customer Care
Staff are extremely helpful and…
Staff are extremely helpful and friendly. Helped me figure out exactly what I needed without any pressure to purchase. I would be more than happy to purchase from that particular store at any time. You have great staff there.
18. december 2024
Uopfordret anmeldelse
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