Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Muc... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Everything went to plan. Kept well informed of delivery date and window slot which was updated before the bed was delivered. Removal of old bed and assembly of new bed done very smoothly. My initi... Se mere
Virksomheden har svaret
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Se mere
Virksomheden har svaret
We have used Bensons For Beds in Straiton, Edinburgh, twice and have been amazed by the patience, consideration and professionalism of the staff there, who listened to our concerns and needs and help... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Bensons For Beds - Edinburgh Straiton
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Storbritannien
4,8
Fremragende
108 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Was recommended to go to Benson’s by my…
Was recommended to go to Benson’s by my son who had purchased a bed there several months beforehand and we were not disappointed. The staff member Stephen was extremely attentive and gave us plenty of time to consider options, and some really helpful advice when required. All in all a great experience.
17. maj 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
We are so pleased to hear about your great experience! It's wonderful that our team member was attentive and provided helpful advice. Thank you for your kind words and recommendation.
Team Bensons - Jess
Highly recommend this company.
Have bought on two previous occasions over the years, from Benson. Recently purchased new mattress (not required in relation to previous puchases). Excellent service from sales representative, Hannah.
Delivery date was met, updates regarding delivery were received and on the day, a call to let us know delivery would be within the hour. Delivery received 15 mins before earliest delivery time quoted (12.43-14.43)! Delivery guys polite and efficient.
22. april 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
We appreciate your continued loyalty and wonderful feedback! It's great to hear about the excellent service you received from our sales representative and that your delivery was so efficient. We're pleased everything went smoothly.
Team Bensons - Jess
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you for your review!
Team Bensons - Jess
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you for your review
Team Bensons - Jess
First class experience from start to finish
Communication was excellent from start to finish. Updates happened as promised. Delivery guys were first class.
9. maj 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
That’s great to hear! 😊 Excellent communication and a first-class delivery team—thanks so much for sharing✨
Great in-store service
Great in-store service, with the shop displaying a wide choice of mattresses and pillows to suit all budgets.
Hannah was brilliant in store - very helpful and patient.
On the day delivery went very smoothly - we were contacted prior to delivery with a two hour window, then a call the day before and a text and phone call with exact timing on the actual day. Delivery men were polite and efficient.
Our new mattress and pillows are great - cannot fault them!
9. maj 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
We appreciate your wonderful feedback! It's great to hear that you found a wide selection in our store and that our team member was so helpful. We're also pleased the delivery went smoothly and you're enjoying your new mattress and pillows.
Team Bensons
Excellent professional and friendly…
Excellent professional and friendly customer service from Hannah in Edinburgh store. I had an issue with my last mattress (my fault). Hannah helped fix the problem graciously and helped me choose a more suitable option. Highly recommend Bensons products and customer service.
3. maj 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
We're so happy to hear about the excellent and friendly customer service you received in our Edinburgh store. It's great that the issue with your previous mattress was resolved so well, and that you found a more suitable option. Thank you for recommending our products and service!
Team Bensons
Brillant beds at bensons
Amazing experience, lots of choice, helpful honest advice from Hannah secured our purchase. Tried out the virtual matress for sleeping positions, offered a huge choice of pillows. Can't wait to get it delivered.
27. april 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thanks for the amazing feedback! 😊 We’re so glad Hannah’s honest advice (and the virtual mattress tester!) helped seal the deal — it’s great fun, isn’t it? Delighted you found the perfect fit, right down to the pillows. We hope delivery day comes quickly… sweet dreams ahead! 🛏️✨
Purchasing of the mattress and bed…
Purchasing of the mattress and bed frame was made easy by the salesman who was helpful and knowledgeable.
Delivery was made timeously and the bed frame constructed quickly and efficiently by helpful operatives.
22. april 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you! 😊 We’re glad our salesman made purchasing easy with helpful, knowledgeable advice, and that delivery and assembly were quick and efficient. Enjoy your new bed and mattress! 🛏️✨
Excellent experience from showroom…
Excellent experience from showroom through to completed delivery - delivery team were fantastic. Highly recommend. The product is also 10/10.
23. april 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
We appreciate your fantastic feedback! It's great to hear you had an excellent experience and that our delivery team impressed you. We're delighted you love the product!
Team Bensons
Received excellent friendly efficient…
Received excellent friendly efficient service from the showroom staff
17. april 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you for your feedback. We’re delighted to hear that you received excellent, friendly, and efficient service from our showroom team. We really appreciate you taking the time to share your experience.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent Service
Friendly, helpful staff in shop, great choice of beds & mattresses, good post sale communication and excellent delivery service.
17. april 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you for the lovely review! We’re so pleased you enjoyed the in‑store help, great choice, and smooth delivery 😊
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Great service
Great service, not pushy at all, gave us all the information we needed to find the perfect bed. Would definitely recommend.
15. april 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re really happy you enjoyed a relaxed, no‑pressure experience and felt well informed to choose the perfect bed — recommendations like this mean the world to us.
Thank you for your positive review - Lauryn at Customer Care 💜
From the assistant in the shop to…
From the assistant in the shop to delivery and assembly of bed the service has been excellent
13. april 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you for your feedback! 😊 We’re delighted to hear the service was excellent from the in‑store team right through to delivery and assembly. Enjoy your new bed,
Megan | Customer Care Specialist 🛏️✨
Polite and knowledgeable assistants.
Polite and knowledgeable assistants.Non pushy guidance .Easy access location, parking etc.
10. april 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re delighted to hear our team were polite, knowledgeable, and gave helpful guidance without any pressure. It’s great to know the location and parking made your visit even easier too,
Megan | Customer Care Specialist
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you! 😊 We’re delighted to hear you received excellent service from the initial advice right through to delivery. Your feedback is very much appreciated,
Megan | Customer Care Specialist⭐
Our salesman Steve acknowledged our…
Our salesman Steve acknowledged our presence and then left us to browse in peace and when we were ready he was very helpful and knowledgeable about the products and after asking us questions he showed us divan sets that would suit our needs and budget
26. marts 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
We really appreciate your review. It’s wonderful to hear Steve took the time to understand your requirements and guide you to the right options without any pressure.
Thanks again for your support—it means a lot!
- Megan | Customer Care Specialist
Friendly and informative staff
Friendly and informative staff, explained different options of bed frame and mattresses, which made it easier to select a bed for my needs.
23. marts 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you! So glad to hear our staff were friendly and informative, helping you compare different bed frames and mattresses. Great to know it made choosing the right bed easier for you.
We wish you many nights of peaceful sleep,
Megan at Customer Care💤
New mattress
All good great service Salesman very helpful when I was buying new mattress showed me all different types to try to allow me to choose the correct one for me.
19. marts 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
Thank you for the great feedback Donald! We're so glad to hear you received excellent service and that our salesman took the time to show you all the different mattress options. It’s wonderful to know you found the perfect one for your needs.
Sleep well,
Megan at Customer Care💤
Knowledgeable and professional sales…
Knowledgeable and professional sales person. Explained all the options and confirmed convenient delivery . Good customer service demonstrated
7. marts 2026
Besvarelse fra Bensons For Beds - Edinburgh Straiton
David Gordon,
We appreciate your positive feedback! We're happy to hear that the salesperson's knowledge and professionalism, along with the convenient delivery confirmation, created a good customer experience.
Team Bensons
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.