I had a very pleasant experience when visiting Benson for Beds, Croydon. I was met by a very cheerful and helpful Alton who showed me the range of adjustable beds and based on his advice I was able to... Se mere
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Se, hvad kunderne siger
Our beds' motor broke, so HO agreed to replace and asked us to go to local shop to see replacement. Alton at Croydon gave us great sevice, even tho there was 'nothing in it for him', and spent some h... Se mere
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Honestly a great experience from start to finish. Sab at the Croydon store was really helpful, not pushy and very knowledgeable, I've always been the sort of person to not buy from people that try and... Se mere
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We were assisted by Shravan, he was brilliant. Knowledgeable, helpful, consultative in his approach and one of the best sales experiences we've ever had. We had already found our bed and base at a com... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Bensons For Beds - Croydon407
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
230 Purley Way, CR0 4XG, Croydon, London, Storbritannien
- 2086867946
4,7
Fremragende
424 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good communication from purchase to…
Good communication from purchase to delivery. Helpful delivery people. On time. Pleasant experience.
22. januar 2026
Besvarelse fra Bensons For Beds - Croydon407
We're happy to hear that you had a pleasant experience, from the time of purchase through the on-time delivery by our helpful delivery people. Thanks!
Excellent service
The bed arrived on time and was delivered with care, and the staff were friendly and helpful!
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Croydon407
We're happy to hear the bed arrived on time and was delivered carefully, and that our staff were friendly and helpful! Thank you for your positive feedback.
From choosing my bed to it being…
From choosing my bed to it being delivered, all the staff that I had met were very helpful. I even had to change my delivery date the lady was so helpful. The delivery men were lovely taking the packaging with them.
Thank you for making the whole experience so easy.
14. januar 2026
Besvarelse fra Bensons For Beds - Croydon407
We appreciate you sharing your positive experience! We're so glad to hear that our team members were helpful, especially when you needed to change your delivery date, and that the delivery went smoothly.
Thank you.
Great salesman
Great salesman. But the persistent emails and text messages from Benson's since buying the mattress resulted in me missing the final payment date and a revised delivery date.
PLEASE stop your constant marketing to me
15. januar 2026
Besvarelse fra Bensons For Beds - Croydon407
We appreciate your feedback and are glad you were happy with our salesperson. We apologize for the excessive contact; we'll review our communication practices to prevent this from happening again. Thank you for bringing this to our attention.
Good bed
Good bed, prices and delivery.net net , we had best experience compared to other big names
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Croydon407
We're happy to hear that you are enjoying the bed and that our prices and delivery met your expectations. Thank you for sharing your positive experience!
Thanks to Kelvin from Croydon
Thanks to Kelvin from Croydon store who was professional and very helpful we will be sleeping well for years to come
15. januar 2026
Besvarelse fra Bensons For Beds - Croydon407
We're happy to hear that the service you received was helpful and professional. Thank you for sharing your positive experience; we appreciate your feedback!
From purchase all the way through to…
From purchase all the way through to delivery and build of my new bed the team were incredibly helpful and pleasant. They went above and beyond. Thank-you!
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Croydon407
Thank you so much for the wonderful review! 😊
We’re thrilled to hear that from purchase all the way through to delivery and assembly, our team were helpful, pleasant, and went above and beyond for you — that’s exactly the experience we want every customer to have.
Hope to see you again in the future,
Megan at Customer Care!
Really helpful staff without being hard…
Really helpful staff without being hard sell
11. januar 2026
Besvarelse fra Bensons For Beds - Croydon407
We appreciate you mentioning our helpful staff was not pushy. We are so glad you had a positive experience with our team! Thank you for your positive review – Lauryn at Customer Care 💜
Linda was friendly and made me feel at…
Linda was friendly and made me feel at ease, as I did not feel pressured at all like other show rooms.
Linda listened to my enquiry and request for delivery and payment terms. Would 100% recommend Linda, she was amazing.
6. januar 2026
Besvarelse fra Bensons For Beds - Croydon407
We’re thrilled Linda made you feel comfortable and listened to your needs – no pressure, just great service! Thank you for your positive review – Lauryn at Customer Care 💜
Good service and price
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Croydon407
We aim for top-notch service without breaking the bank—glad it worked for you Peter!
We’d love to serve you again in the future.
Megan at Customer Care
Customer service and knowledge
The sale rep.in store was amazing. Linda was very helpful and knowledgeable and was willing to help within our budget
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Croydon407
So glad Linda could make it easy and stay within your budget! See you next time! Megan at Customer Care 😊
Awaiting delivery but customer service was great
Customer service was great. Friendly, helpful staff. Served by Zahid 12 years ago so we benefited from his knowledge and experience.
28. december 2025
Besvarelse fra Bensons For Beds - Croydon407
We appreciate you sharing your experience! We're so glad to hear that our staff was friendly and helpful, and that their knowledge and experience benefited you.
Stewart - Team Bensons
What made my experience great was the…
What made my experience great was the salesman.Alton was exceptionally empathic listener, problem solver and resilient an individual who builds trust,and understands all the clients needs, and he genuinely cares about all his customers.
I would definitely recommend him to all my friends and family.
He should definitely deserves a bonus based on our personal experience.
3. januar 2026
Besvarelse fra Bensons For Beds - Croydon407
We're happy to hear that you had such a wonderful experience. It's great to know that the salesperson was attentive to your needs. We appreciate you recommending him to your friends and family and your feedback is truly valued.
Stewart - Team Bensons
Excellent service provided by Zaidu
Excellent service provided by Zaidu, he has excellent knowledge of the different types of beds, mattresses, pillows, etc. Very patient and helpful, provided advice how to approach the process of testing different products, provided info on the warranties available and any additional details of the lifespan of the products.
Professional and efficient. Other colleagues at the store also helped a lot.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Croydon407
We're happy to hear that you received excellent service and found our team member's knowledge and patience valuable. We appreciate you acknowledging the advice and information provided to you during your visit.
Thank you for your positive review – Lauryn at Customer Care 💜
Nice sofa bed and helpful store staff
Great customer service in store and great item (alexa double sofa bed) which has done the job this Christmas and is a lovely colour and addition to the room. Also squeezed me in for delivery before Christmas. Delivery was a little hectic and some of my garden got a bit trashed - hence the loss of a star. But overall a good experience!
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Croydon407
We’re thrilled to hear you enjoyed the sofa bed and that it added comfort and style to your home this Christmas. It’s great we could arrange delivery before the holidays, and we appreciate your understanding about the delivery challenges. Thank you for your positive review – Lauryn at Customer Care 💜
staff was able to explain and give me…
staff was able to explain and give me the benefit of all the products available in store.
10. december 2025
Besvarelse fra Bensons For Beds - Croydon407
We appreciate you sharing your feedback! We're happy to hear that our staff were able to explain the benefits of all the products available.
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
Besvarelse fra Bensons For Beds - Croydon407
We appreciate you choosing us before, and we value your continued support and confidence in our products and services.
Until next time, take care,
Megan at Customer Care!
Shravan’s your Man - 10/10
Shravan made the experience incredible from the moment we arrived to look at a bed we had seen online. Whilst that particular model wasn’t available instore to see, he demonstrated his knowledge to show us a similar bed and was able to highlight how this would compare to the one of interest to us. He was ensured we had everything we needed for the order, and even took time to ensure we had use of any promotional benefit we had seen online. For the things we didn’t take like TV and the mattress, he double checked to ensure the ones we had were compatible.
Within 15 minutes of entering the store we had placed an order for the bed we wanted. Incredibly informative from beginning to end. Delivery was faultless and building the bed was incredibly simple. Incredible experience and would highly recommend Benson for Beds, but also visiting Shravan at Purley Way, Croydon for assistance. 10/10!
6. november 2025
Besvarelse fra Bensons For Beds - Croydon407
Wow – what an amazing review! We’re thrilled to hear Shravan made your experience so smooth and informative from start to finish. It’s fantastic that he went the extra mile to ensure everything was perfect for your order and that delivery was faultless. We’ll be sure to share your kind words with him – he’ll be delighted!
Thank you for your positive review – Lauryn at Customer Care 💜
Good Serivce
Good knowledgeable staff and given us time patiently.
Thank you Benson for beds in Croydon.
5. november 2025
Besvarelse fra Bensons For Beds - Croydon407
Thank you for your feedback. We’re delighted to hear that our knowledgeable team provided clear advice and gave you the time you needed to make the right choice.
Thank you for your positive review – Lauryn at Customer Care 💜
Disgusted with this company
Disgusted with this company. Took delivery of a bed 1st April this year. We noticed on rotating the bed every 2 weeks,
We had a bulge in the middle of the bed. After 3 visits to Croydon shop, 2 phone calls a rep came to see the bed at our request, this was 8 weeks after first complaint. Rep said could not find anything wrong with the bed. He suggested to us being 79 and 82 years old to sleep in the middle of the bed.
How disgraceful and disrespectful is this.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Croydon407
We're very sorry to hear about your experience and the delay in resolving your concerns. The technician's assessment found no fault with the bed, but we understand your disappointment.
We will take your feedback onboard.
Kind regards,
Megan
Customer Care Team
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