Assistant Tailee attentive and knowledgeable. I was able to test several mattresses for comfort. She also wrote down bed and mattress sizes, ensuring they matched my bed base. I returned again to stor... Se mere
Virksomheden har svaret
Lokation
Skift lokation(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We bought our mattress from Bensons for beds in Aylesford, Kent. We were served by Tom. He was very helpful and knowledgeable, letting us try lots of options and was not a ‘pushy salesman’. He helped... Se mere
We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom. Tailie was very helpful and showed us a variety of beds with and without hea... Se mere
Virksomheden har svaret
Good customer service. No pressure to buy today. Honest about discounts available. Showroom had enough selection to ‘try’. Salesperson was helpful, and knowledgeable to a point. Easy transaction, but... Se mere
Virksomhedsoplysninger
Om Bensons For Beds - Aylesford
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, Storbritannien
- 1622478986
4,8
Fremragende
338 anmeldelser
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Besvarelse fra Bensons For Beds - Aylesford
We're happy to hear that the team member's knowledge was excellent. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Vikki who we dealt with was very…
Vikki who we dealt with was very knowledgeable, friendly and helpful. She was a pleasure to deal with.
29. januar 2025
Besvarelse fra Bensons For Beds - Aylesford
We're happy to hear that you found our team member to be knowledgeable, friendly, and helpful. We appreciate you taking the time to share your positive experience!
Take care,
Megan at Customer Care
Stewart walked us through the various…products
Stewart walked us through the various products and made it simple to make an informed choice on our purchase.
25. januar 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Aylesford
We're happy to hear that our team helped you navigate our products and simplify your decision-making process. Thank you for sharing your positive experience with us, Megan at Customer Care
Do not impulse buy in the shop. Go away look into it & check online 1st before purchasing
Website is fine. I had originally gone into your shop where I was told I could not use blue light discount in conjunction with any other offer & because they were running a offer the blue light could not be used. The information they gave me on beds was very very good. I went home as not to impulse buy & to research my intended purchase. I went on Bensons website to purchase the intended beds & found I COULD use blue light! So I got further discount which is the opposite of what I was informed by your employee. When we went back to the shop, the employee recognised us & looked happy to see us, we wanted to check the bed we had purchased. When we told them that we had already ordered online they did not even get out of their chair. They had a face like thunder & all customer service immediately evaporated into thin air. I am not made of money & as much as I would like to purchase in store I will do what is best for me. I will not spend extra if I do not have to. You should make the price the same in the shop so that you get more footfall in your shops which are completely dead!
28. januar 2025
Besvarelse fra Bensons For Beds - Aylesford
We appreciate you taking the time to share your experience. We're sorry to hear about the inconsistent information regarding the blue light discount and the change in service you experienced in our store. We will address this internally to ensure our policies are clear and our service is consistent, whether a purchase is made in-store or online.
Thank you,
Megan at Customer Care
DREADFUL SERVICE
DREADFUL SERVICE. After requesting (and having a full conversation with the incompetent sales person) that my old bed needed to be collected due to it being a super king and agreeing to pay the £100 charge, I was told on the day of delivery of my new bed that this service had not been included. I am now stuck with 2 beds in the same room. Customer services would not arrange for the old bed to be collected as the new one had been delivered, even though the lorry drivers said they could arrange it. The email on their invoice is wrong. Go elsewhere if you want good customer service.
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Aylesford
We regret to hear about the issues with your bed collection and the incorrect email on the invoice. We are sorry that the service was not included, despite your conversation with our salesperson. We appreciate your feedback and will review our processes to prevent this from happening again.
Take care,
Megan at Customer Care
Staff who dealt with me in store
17. januar 2025
Besvarelse fra Bensons For Beds - Aylesford
We appreciate you taking the time to share your experience with our team. We're glad you were happy with the service you received in our store.
Take care,
Megan at Customer Care
Besvarelse fra Bensons For Beds - Aylesford
We appreciate you taking the time to leave us this wonderful review! We're so glad you are happy with our prompt service and product choice. Take care,
Megan at Customer Care
New Mattress needed fo our son
Needed a new mattress for our son, the salesman explained what mattress would be the best options in a friendly professional manner. Purchased the mattress with no issues and in good time. Will purchase again from here.
15. januar 2025
Besvarelse fra Bensons For Beds - Aylesford
We're happy to hear that the purchase of your son's new mattress went smoothly. We appreciate you mentioning the friendly and professional service you received. Thank you for your positive feedback and we look forward to assisting you again, Megan at Customer Care
All round welcoming professional service
All round welcoming professional attitude from staff and product knowledge helped us make a good choice.
14. januar 2025
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Aylesford
We appreciate your positive feedback! We are so glad to hear that our welcoming and professional staff and their product knowledge helped you make a great choice.
Take care,
Megan at Customer Care
Helpful and knowledgeable
Helpful, knowledgeable staff. Whole process of choosing a new bed and mattress was a faultless experience.
11. januar 2025
Besvarelse fra Bensons For Beds - Aylesford
We're happy to hear that our knowledgeable staff provided helpful assistance, making your bed and mattress selection a faultless experience.
Take care,
Megan at Customer Care
Tom was great
Tom was great , very knowledgeable on the product, excellent customer service
2. januar 2025
Besvarelse fra Bensons For Beds - Aylesford
We appreciate you sharing your experience! We're happy to hear that our team member was knowledgeable and provided excellent support.
Take care,
Megan at Customer Care
Besvarelse fra Bensons For Beds - Aylesford
We're happy to hear that our sales team member was helpful, and you received a great price! Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Bensons Beds Maidstone
Recently purchased a mattress from Stewart at Bensons in Maidstone. Excellent customer service, excellent knowledge and advice. We explained that we had purchased a bed frame elsewhere due to costs but this did not phase Stewart or make him treat us any differently. All round excellent experience
28. december 2024
Besvarelse fra Bensons For Beds - Aylesford
We're happy to hear that you had such a positive experience. We appreciate your recognition of our team's knowledge and customer service. It's great to know that you felt valued, and we thank you for your feedback, Megan at Customer Care
Perfect and stress free
Visited the Aylesford Store, met by Vicki, who was friendly, helpful and super efficient, listened to what we wanted, pointed us in the right direction, and base/mattress chosen without fuss or pressure, was a delight having her deal with our order
31. december 2024
Besvarelse fra Bensons For Beds - Aylesford
We're happy to hear that you had such a positive experience at the Aylesford store! It's great to know the team member was so helpful and efficient in assisting you with your order. Thank you for sharing your feedback.
Thank you, Jess - Team Bensons
staff were really helpful and products…
staff were really helpful and products were available to try
28. december 2024
Merry Christmas Stewart
Merry Christmas Stewart, thanks for all your good advice and superb service
20. december 2024
Uopfordret anmeldelse
Bensons For Beds provided an average…
Bensons For Beds provided an average experience. Tom and the other staff members were friendly and knowledgeable, guiding us through the bed selection process and answering all our questions. While the service was helpful, there was nothing particularly outstanding that sets it apart. Overall, a standard visit to the store.
9. december 2024
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Aylesford
Thank you for sharing your feedback. We’re pleased to hear that Tom and the team were friendly and knowledgeable during your visit and helped guide you through the selection process. We appreciate your comments and will use them to continue improving our service. If there’s anything more we can do to make your experience exceptional, please let us know,
Megan at Customer Care
Great customer service
Great customer service. Not pushing for the commission. Would recommend
19. november 2024
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