Entered the showroom and was left to wander around on my own for a bit which was great. Staff member then approached me,told him why I was looking and he directed me to your sleep properly analysis be... Se mere
Lokation
Skift lokation4 East Terrace, Union Square Retail Park, AB11 5RD Aberdeen, Aberdeenshire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The whole transaction was excellently handled from store purchase to delivery. Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.... Se mere
Virksomheden har svaret
Nina was amazing. friendly, helpful and very knowledgeable. She answered all my blithering questions, cleared every confusion and it was nothing short of a perfect customer service experience, 10/... Se mere
Virksomheden har svaret
Good customer service from the sales team and excellent communication. Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep. The deliv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Bensons For Beds - Aberdeen
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
4 East Terrace, Union Square Retail Park, AB11 5RD, Aberdeen, Aberdeenshire, Storbritannien
- 1224495862
4,7
Fremragende
331 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service
Kadri was excellent and went above and beyond in helping us choose our beds. She was extremely patient and polite, and even stayed overtime just to help us complete our purchase. We were extremely fortunate to have Kadri helping us.
17. marts 2025
Besvarelse fra Bensons For Beds - Aberdeen
We're so happy to hear that our team member provided you with excellent support and went the extra mile to ensure you found the perfect beds. We appreciate you acknowledging their patience and dedication in assisting you with your purchase. Thank you, Megan at Customer Care
Besvarelse fra Bensons For Beds - Aberdeen
We're glad you enjoyed your experience with our team. Thank you for your positive feedback; we appreciate your intention to buy again. Take care, Megan at Customer care
Benson Beds Tempur pillows
Daisy was so helpful and couldn’t do enough to help me out. I would definitely recommend Benson Beds to my friends and family.
12. februar 2025
Besvarelse fra Bensons For Beds - Aberdeen
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful. We appreciate you recommending us to your friends and family, Megan at Customer Care
Larry from Tottenham Court Road branch…
Larry from Tottenham Court Road branch was great
14. februar 2025
Besvarelse fra Bensons For Beds - Aberdeen
We're so glad that you had such a wonderful experience at our Tottenham Court Road branch. Thank you for your positive feedback, Megan at Customer Care
Mixed bag
Customer service was really good initially. Jodie and Daisy were really helpful when my partner and I were in store on Sunday 26/1. However when we phoned back on the Tuesday as we realised there was a mistake with the bed colour and that we'd been overcharged, a gentleman was manning the store phone. He seemed generally clueless when we asked questions, was unaware of relevant discounts and promotions (had an attitude of 'take it or leave it'), told me a product was unavailable when it was in fact available then when my partner phoned later to enquire about the product, he snapped at her on the phone and suggested that customers in store were more of a priority than she was. On top of that he still never rectified the mistake with the order. Thankfully Daisy was available the next day when we phoned and sorted things out for us.
26. januar 2025
Besvarelse fra Bensons For Beds - Aberdeen
We appreciate you sharing your experience. We're happy to hear that you received excellent assistance initially. We're sorry that the subsequent phone interaction and order error occurred. We'll address this internally to improve our service consistency. Thank you for bringing this to our attention and allowing us to put this right for you.
Take care, Megan at Customer Care
Besvarelse fra Bensons For Beds - Aberdeen
Thank you for your 5 star review William. We appreciate your kind words. Take care,
Megan at Customer Care
Besvarelse fra Bensons For Beds - Aberdeen
We're happy you received great service, a great price, and quick, efficient delivery! We appreciate your positive feedback and for choosing us.
Megan at Customer Care
Darrell was vey helpful and l got just…
Darrell was vey helpful and l got just the bed l wanted. I would recommend anyone needing a new bed to give bensons a try.
5. januar 2025
Besvarelse fra Bensons For Beds - Aberdeen
We're happy to hear that you had a positive experience and found the perfect bed with our assistance. Thank you for recommending us; we appreciate your feedback, Megan at Customer Care
Found exactly what I was looking for at…
Found exactly what I was looking for at a reasonable price, the staff couldn’t have been more helpful
1. januar 2025
Besvarelse fra Bensons For Beds - Aberdeen
We're so happy to hear you found exactly what you needed at a great price! We appreciate your kind words regarding our team's helpfulness.
Take care,
Megan at Customer Care
Besvarelse fra Bensons For Beds - Aberdeen
Thank you for your 5 star review Jeannette. We appreciate your kind words, Megan at Customer Care
Really bad
Really bad ,
No Customer options for any input ,
No option for modifying, can't do any changes
Benson design only
31. december 2024
Besvarelse fra Bensons For Beds - Aberdeen
Thank you for sharing your feedback. We’re sorry to hear that the design options and flexibility didn’t meet your expectations. Your comments are important to us and will be passed on to the relevant team to help improve our service. Thank you for your review – Lauryn at Customer Care
Lovely girls in store very helpful and…
Lovely girls in store very helpful and knowledgeable on product
14. december 2024
Purchase enquiry
Called for enquiry and was greeted with nice, friendly person from the Aberdeen location.
Good communication between us and quote for goods received by email without and problem and promptly.
5. december 2024
Fintray Road
It gentleman who served us was very helpful and gave us good information and advice about mattresses.
30. november 2024
Great advice in the shop at the Harbour…
Great advice in the shop at the Harbour Village in Fleetwood and the item was delivered on time.
14. november 2024
Great Experience. Staff were friendly and very helpful…
Staff were friendly and very helpful for choosing the right quality of what we needed.
27. oktober 2024
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