This is how it should be done !!! Ordered 4 X Guess Body Wash, dispatched within 24hrs, arrived 24hrs later. Didn't even need to pay for any additional services. Definitely using Beauty Scent... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Made a purchase on this site because I was scammed on Scent Shave & All and bought the same product from here and saved a little too. Great communication and delivery and I will buy more from them.... Se mere
Good prices for genuine products. Fast delivery via Royal Mail, usually which is a reliable delivery partner. I have used this website about 4 times now and I haven’t had a problem once. I would highl... Se mere
Ordered a Chloe gift scent (perfume and body wash). Arrived a day late which wasn’t an issue. However, the Chloe box wasn’t plastic sealed which I thought odd. When my partner opened it for her 40th b... Se mere
Virksomhedsoplysninger
- Leverandør af skønhedsprodukter
- også i
- Engrossalg af skønhedsprodukter
- Hårproduktbutik
- Kosmetik- og parfumeleverandør
- Parfumeri
Skrevet af virksomheden
Beauty Scent is a UK based online fragrance retailer, formed in 2020 with a mission to make premium fragrances, Haircare & Skincare more accessible, affordable, and easy to shop online. We are proudly owned and backed by one of the UK’s leading fragrance distributors, with over 30 years of experience supplying authentic perfumes and aftershaves across the industry. This long standing heritage gives us the knowledge, sourcing network, and expertise to offer customers a trusted and reliable shopping experience. All of our customer service team is 100% human and we offer free UK standard delivery for all orders over £40. At Beauty Scent, we focus on genuine branded fragrances, haircare & skincare at competitive pricing, and fast, dependable delivery, helping customers find their favourite scents with confidence.
Kontaktoplysninger
Fragrance Quarters, 80 Mosley Road, Trafford Park, M17 1LE, Manchester, Storbritannien
- 0161 541 8000
- customerservice@beauty-scent.co.uk
- www.beauty-scent.co.uk
4,1
God
467 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 14 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Shocking company - avoid
Very disappointed that this company have not responded to my emails. Hubby purchased a Nuxe oil gift set as a Christmas present for me. I have used Nuxe oil for years and this product just smelt of cooking oil. I complained and they asked me to return and they would test it. I did this early January and have heard nothing in spite of them receiving the product back. I have sent 3 emails, no reply, not even their standard email stating they will respond within 48 to 72 hours. I did my own research and the item is genuine but over 3 years old according to the batch number. Shocking customer service. Avoid this company unless you happy to throw your money away
28. januar 2026
Uopfordret anmeldelse
I’m very disappointed with the service…
I’m very disappointed with the service . I cancelled my order #BS112332S on 4th of January 2026. However, I still haven’t received refund. I have tried to contact customer service( more then 5 email I’ve sent), but the issue remains unresolved. It has been two weeks and my money are still missing. I strongly advise being cautious when ordering from this site.
Please process my refund immediately.
17. januar 2026
Uopfordret anmeldelse
Bought two candles and one arrived…
Bought two candles and one arrived broken emailed customer services on 31/12/2026 and heard nothing back yet - very disappointing so wouldnt order again from them
27. december 2025
Received very dirty Maroccan oil…
Received very dirty Maroccan oil shampoo and conditioner. This is probably a very old product expired. I wish I could post a photo here.
12. januar 2026
Uopfordret anmeldelse
If I could rate it a zero I would do…
If I could rate it a zero I would do so.
Ordered a perfume set as a Christmas present on 7th December. Apparently lost in the post. I rung 3 times to get it resolved. First 2 calls I got told they had sent it again for me and I’d get a new tracking number. That never happened. Rung up a 3rd/4th time and got told no notes on file to say this had happened even though the previous agents had said it was put on there in case a had to call back.
Had enough and asked for a refund. That was 8 working days ago and still waiting for the refund. I would avoid this website company at all costs as the way they deal with issues is very poor.
16. december 2025
Uopfordret anmeldelse
Received different bottle than ordered…
Received different bottle than ordered but smells sound so just kept it
27. december 2025
Avoid
Placed an order with this company for 2 perfume gift sets. Order was despatched extremely quickly so can't fault them there. Whether the items were any good or not I guess I will never know, as I did not receive them. Seems they were lost by Royal mail. Contacted customer services and received a response within a day or 2 advising me to wait 10 days.
After 10 days contacted them again was told they would investigate with royal mail and get back to me. That was the last I heard from them, despite me sending further emails requesting an update. I'm only glad I payed via PayPal so was able to request a refund through them, which was received instantly.
I love perfume and was hoping I'd found a new place to shop but unfortunately will be the 1st and last time using this company.
Terrible way to run a business.
Warned all my friends & family not to bother.
5. december 2025
Uopfordret anmeldelse
First time ordering,item received the…
First time ordering,item received the next day!Amazing!
Will definitely shop again
Thank u!
27. november 2025
Poor customer service
I ordered a perfume as a gift, and it arrived on time. However, the box was dirty and slightly torn, making it completely unsuitable to give as a present. I contacted Beauty Scent as soon as I opened the package. I was kept on hold for 43 minutes and eventually had to hang up the phone. I tried again on another day and waited for 30 minutes without getting through.
I then used their messaging service, where I was asked to send photographs of the damaged box, which I did. I received an email saying someone would get back to me, but two weeks later, despite following up, I am still awaiting a response. Their customer service is appalling.
28. november 2025
Great service
Ordered a perfume gift set at a great price and used a code for free next day delivery.
The set arrived as promised in perfect condition. Great service, would highly recommend 👌 😊
10. december 2025
Uopfordret anmeldelse
Avoid - fraudulent listing of items
It has now been 4 days since I have been chasing Beauty Scent to either send me the correct item or a refund. I managed to get through to their customer services line on one occasion (on other occasions was on hold for hours and no response!) and was told that they do not hold the item advertised and they are not sure why it is listed on their website - I paid £60 for this and instead they sent me a “travel kit” worth £37!! Absolutely shocking and clearly fraudulent advertising. This was a Christmas present and since I am travelling in a couple of days, I feel stuck with the situation. Please be aware - I will certainly not be using this company again.
11. december 2025
Uopfordret anmeldelse
Buy from somewhere else
Items not received and what was was damaged - no customer help at all.
9. december 2025
Uopfordret anmeldelse
Bought a moisturiser on offer
Bought a moisturiser on offer, postal costs were inexpensive and goods arrived quickly. Everything you want from and online shopping experience
6. november 2025
Uopfordret anmeldelse
Besvarelse fra Beauty-scent.co.uk
Thank you so much for the lovely 5-star review. We’re really pleased to hear you found a great offer, that delivery was inexpensive and fast, and that the whole online shopping experience felt smooth from start to finish.
We really appreciate you choosing Beauty-Scent and hope to look after your next order soon.
Warmest wishes,
Customer Care Team
Beauty-Scent
Besvarelse fra Beauty-scent.co.uk
Hi Agnieszka,
Thank you so much for the 5 stars, we really appreciate your kind words and are delighted to hear you’re happy with your experience.
Thanks for supporting us, and we hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Quick delivery and good price
27. november 2025
Besvarelse fra Beauty-scent.co.uk
Hi Martyn,
Thanks so much for the 5 stars, really glad to hear you were happy with the quick delivery and the price.
We appreciate your support and hope to serve you again soon!
Warmest wishes,
Customer Care Team
Besvarelse fra Beauty-scent.co.uk
Hi June,
Thank you so much for the lovely 5-star review! We’re really pleased to hear you were happy with the service and the speedy delivery.
We appreciate you choosing us and hope to look after your next order soon.
Warmest wishes,
Customer Care Team
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