BatteryStation.co.uk Anmeldelser 

Had a problem with an Xtar battery which is supposed to be rare but great customer service and refund received immediately .. thanks Jamie.

Awful ordering system - last time I ordered no problem that was few months ago now wow taken me a long time to get an order sorted and it wont let me pay will get my batteries somewhere else bye

I have to say without a doubt the most stressful encounter with any organisation I’ve worked with over the years

Firstly the sent the wrong batteries despite numerous attempts to contact the it would seem that they will only deal with customers via email and phone are reserved for business to business only how crazy is that.

Tried email no response tried using their internal email contact from no response.

But stupidly we tried to order the item again in the hope that our first order they sent wrong would be I. The return process by the time we receive the new order

Unbelievably they got the second order wrong and again sent a completely different battery

So now we are down over £50 got batteries we can’t use and still unable to speak to them via a phone

Really.

What happened to customer service it’s non existing very poor experience

In my view this is a company wants your money but doesn’t want to deal with customers. They seem to have forgotten that their competitors are just a click away. Or perhaps they are just arrogant 😡

Unfortunately I’m unable to add a response to the gruff response from Battery Station

However as postscript below is my final experience with this company.

Firstly they openly admit that they don’t offer telephone support sighting that they are a web based organisation will only deal with issues via email.i think this is a company that shirks responsibility and won’t sully their hands with the little man in the street.

I don’t know about you but in my view the idea of not offering telephone support is a complete copout and shows lack of customer centric ideas

However they eventually contacted me(via telephone)
But didn’t apologise just facilitated the return and refund suggesting that it was not them that got it wrong it was me.

Apparently I was wrong my fault selecting the wrong product( twice) Again in my view it’s completely the wrong approach to customer support your team need retraining because it’s evidently they are sorely lacking in knowledge about customer retention and the company needs to address this.

I know what I’m talking about because I’ve sold hundreds of support systems around the world and also trained those worldwide brand
companies into making their business customers centric.
Get a grip Battery Station remember:-

YOUR COMPETITORS ARE JUST A CLICK AWAY

Spot on with my order. Needed a couple of old watch batteries for some watches I inherited. Amazon and Ebay were overpriced, Battery Station came in much much cheaper. Good delivery speed (wasn't expecting until tomorrow), emails confirming order details were prompt. Would use again if needed. 10/10.

From start to the finish my order was delivered in good condition and as I had not requested a fast delivery it was delivered in under 24 hours
Regards Charles

The prices here are so competitive and much lower than supermarkets. I ordered on Thursday at 2pm and received my batteries the next day. This is excellent service and I am a happy customer.

Good range of products, clear website and prompt service

Ordered some battery’s just before 4pm on Thursday and they were delivered today (Saturday) cheapest battery’s Iv found. Packaging was great and secure. Will be definitely ordering again thankyou

Have used before, will use again.

I bought from this company twice, once in June 2024 and the second time just this week (January 2025). For my order in June 24, I needed customer service advice last year on some lithium batteries and the charger, because I realised after ordering batteries, that I'd ordered the wrong thing. I emailed customer services and dealt with a very lovely lady, Carol in customer services, she was very helpful, she refunded me straight away and helped me place the correct items, so I could reorder correctly. She then personally confirmed my order. I was very impressed with her knowledge, efficiency and kindness. She went over and above to assist me. I recently had to order different size lithium batteries this week, I didn't need customer service support this time. For my new order in January 25, my order arrived quickly and was very well packaged. I would buy from again and definitely recommend this company.

I ordered a 4-pack of Energizer Extreme AAA 800ma Rechargeable Batteries for £6.95. They are over twice the price, £14, in our supermarket!

Next-day delivery cost a very reasonable £2.35, and the batteries were dispatched with Royal Mail within two hours of order.

I hesitated to post a review on this small purchase. However, some low ratings given unfairly for issues clearly beyond Battery Station's control needed a balance.

I don’t normally give negative feedback but I feel compelled to provide feedback on my recent purchase of Energizer Ultimate Lithium AA LR6 L91 Batteries 60 Pack.  

The lifespan of these batteries is non existent.  Literally, less than 4 hours for a small string of led lights.  They definitely do not have a long shelf life, 1.5v is hard to believe and the fact that they are advertised to be beneficial for high tech medical equipment such as life support systems and monitors is extremely worrying!  At £100 for 60 batteries, I feel absolutely conned. I have raises with the company and have not received a reply.

Reponse to Battery Station:

"Firstly" your redirection of fault to the manufacturer is misinformed, let alone flippantly non responsible. As the consumer, my contract is with YOU, the retailer, not the manufacturer and under the UK Consumer Rights Act 2015, YOU are responsible for addressing issues with faulty goods (even if they're under manufacturer warranty). I further inform you that when a product is advertised to do a specific job but fails to deliver on that promise, it is considered "false advertising"; meaning the marketing claims about the product's capabilities are misleading and do not accurately reflect its actual performance, potentially giving consumers grounds to seek a refund or take legal action depending on the situation and jurisdiction.

Secondly you write this this service is to review your service. I think you've done a reasonably good job in your response to me (publicly as you never responded to my direct complaint) in showing you just how Battery Station deals with complaints, concerns and dissatisfaction.

Thirdly you will see that my review (of your company by non response and your goods by failure to deliver) was simply to show dissatisfaction of the below par product I received from you. Your absolute intention to be so sure that there could possibly be no responsibility on your part to treat a customer fairly has however spurred me to pursue this matter. I could now not be more sure that in purchasing from you, that I have made the misjudgement of entering into contract with a cowboy.

On that matter, I will NOW be pursuing my rights of consumer protection for a full refund through my credit card company (which they will pursue you for as you will have to prove beyond reasonable doubt that there is no fault and you have refused to engage or investigate the matter).

Two further points of interest:
They also failed on a child toy within a day, a tv remote control within a day, and wireless keyboard within a day.
I am a legal practitioner. Feel free to contact me should you need any further clarification on the law.

I recently ordered an item from Alfafado Ltd, but due to a minor omission in the address (I forgot to include my flat number), the package was sent to an invalid address and lost. Despite this, the company outright refused to offer a replacement or refund, blaming me entirely for the loss.

While I acknowledge my mistake in omitting part of the address, their handling of the situation has been appalling. As a retailer, it is their responsibility to ensure the address they ship to is valid and deliverable. Instead, they are hiding behind their terms and conditions and refusing to accept accountability for sending the item to an incomplete address that clearly couldn’t have been delivered correctly.

Under UK consumer law, goods remain the retailer’s responsibility until they are delivered to the customer, but Alfafado Ltd has chosen to ignore this entirely. Their managing director even stated in writing that the loss was entirely mine, with no effort to resolve the matter or demonstrate goodwill.

To make matters worse, their tone was dismissive, and they threatened to defend against any chargeback attempt rather than address the issue.

This has been one of the worst shopping experiences I’ve ever had, and I would strongly advise others to avoid this company. If anything goes wrong with your order, don’t expect any help or accountability from them.

(Point proven from the reply, had to contact Consumer Ombudsman and dispute the transaction with my bank)

This company were so good but now I find they don't take telephone calls. Not accepting phone calls is the poorest level of customer service and a big no no for me so the order I placed today will be the last.

Very strange company to deal with, put onus back on us for a failed delivery on a Sunday to a business address due to using standard delivery. We used standard delivery as we were not in a rush but did not realise it would be so difficult to work out a business would not be open on a Sunday, yes this is an issue with the courier company but being told we should have used a more expensive option to guarantee a week day delivery is ridiculous just because we are a business.

I have used Batterystation for several years, I keep going back to them because the service/delivery is always excellent. I always find what I want ,their stock range is huge.

Due to a wrong description of the product, I ordered the wrong product ! Returning taking extra steps and support dos not help you but even give you wrong information so does not give you full refund !!

Easy to order, like for like battery replacement. Prompt delivery expected, let down by Parcel Force. When querying the next day non delivery Battery station came back very quickly with a photo of where it had been delivered. I traced it to a rented barn 150yds down the road and not my cottage. Fortunately it was still sticking out the letterbox and with owners permission removed it. 5 stars Battery Station and 1 star (just) for Parcel Force.

It is a pleasure to deal with a company who pride themselves with service and value.
Always a great service from battery station and immediate dispatch and fast delivery. Never let me down so far and will always use them over and over again. Thanks guys for a reliable service. 

Ordered 10 pp3 batteries and arrived 3 days later, very well packed, even with safety plastic clips over the contacts.
Fantastic service.