My lampshade arrived shattered which was incredibly disappointing. Jalee was with me every step of the way until the issue was solved. Amazing customer service.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Batten Home is our go to for timeless furniture and fixtures pieces to add to our home. During a recent kitchen remodel we knew the MUTTO Rime pendant would be a perfect addition to our redesign... Se mere
I was looking for the best US distributor to order MUUTO products online and discovered Batten Home in my search. I had such a great experience. They are up front about shipping times on the product p... Se mere
Poor communication and terrible customer service..I've tried 4x to get pre-authorized for a return before their 7 day return policy window runs out. No replies. I'm just going ahead and shipping it ba... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Modern home decor and Scandinavian Home goods. Our online store celebrates authentic modern design brands such as Ferm Living, Skagerak and Menu. Our range of Danish Designed Home Goods, Modern Coffee Tables and Modern Lighting by Louis Poulsen all fea...
Kontaktoplysninger
4516 Appleton Ave, 32210, Jacksonville, USA
- hello@battenhome.co
- www.battenhome.co
3,9
God
45 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Never Received Product
I purchased a light fixture from Batten Home and received an order confirmation stating I would receive another email once the item had shipped. I waited and waited, receiving no further correspondence from the company. Finally several weeks later I decided to email them to check up on the order. They responded to tell me that the item was out of stock. Would have been nice to receive this information after placing the order rather than waiting around for a month for a package that never came!
11. december 2020
Uopfordret anmeldelse
Besvarelse fra BattenHome
Abigail,
I do apologize the light fixture was not available when you made your purchase. We try hard to keep everything available and in stock and understand that delays and lack of availability can sometimes be frustrating as a consumer. We appreciate your honest feedback and hope there is an opportunity in the future to help you the best we can.
Cheers,
Shaan Batten
shaan@battenhome.co
I recently ordered a mirror from Batten…
I recently ordered a mirror from Batten Home and moved in the midst of my order shipping/processing. Thankfully, I received amazing customer service from Brittney who followed up and made sure the product was submitted to my new address. I am very pleased with their service, and look forward to shopping with Batten Home again.
21. oktober 2020
Uopfordret anmeldelse
Besvarelse fra BattenHome
RJ,
Thank you so much for your kind review. We work hard to try and offer a personable, positive experience and It's always nice to hear from people who notice our efforts! We are all glad you found us, and trusted us for your purchase and hope you get many years of pleasure from your new Ferm Living Pond Mirror. Thank you again!
Cheers, Shaan Batten
Great Customer Service
I received a bench that had a some issues from shipping. Brittney was on it immediately, kept me updated on what the manufacturer would do and worked out a very fair solution. She also would have exchanged it for a new one or let me return it. I can’t say enough good things about her sunny attitude and willingness to resolve the issue to my satisfaction. I will absolutely buy From them again. One of the best customer service experiences I’ve ever had.
6. september 2020
Uopfordret anmeldelse
Besvarelse fra BattenHome
Gail,
Thank you so much for your kind words about Brittney and your experience shopping with us. We are all very passionate about our collection and how it's represented. Lovely reviews such as yours keep us grounded as to what we set out to achieve: To provide honest, responsive customer service that brings just as much value as the beautiful items we represent. It sounds like Brittney nailed it and we are glad that even though your delivery wasn't perfect, her resolution was. Thank you again!
If you shop with anyone it should be with BattenHome
If you shop with anyone it should be Batten Home - this is a great business with the most exceptional customer service I have ever experienced. Shaan is a treasure - he went over and above every step of the way with fast and super nice communication (even when I would email at odd hours) plus he found a way to ship to my remote location. Batten also carries a beautiful selection of Scandinavian furniture and decor - the store is a wonderful discovery.
24. marts 2020
Uopfordret anmeldelse
Thanks to the Battens for a great…
Thanks to the Battens for a great online shopping experience!
18. marts 2020
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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