Bass Pro Shops Anmeldelser 

Worst experience buying. Said item was ready for pickup. Drove all the way there to find out it wasn't. Had to argue to get the veterans discount
The sales price and what's on my credit card aren't the same. The company can't be trusted.

Every time I go into bass pro I am always asked about a credit card. I can't even just look without being asked about their credit cards. I don't need a another credit card and don't want one especially if I am going to be asked on a consistent basis. All it is a way for the corporation to make more money. One employee said they don't even earn any extra commission or bonus for getting a referral. That tells me they don't compensate thier employees very well. Things like this make me want to spend my hard earned money elsewhere.

Doesn’t even deserve one star. Bought a metal detector online $1600. I tried to return it to the store… They wouldn’t take it. Because it is been payed for with Pay Pal. I had to ship it back and they can’t even confirm that they received it at the warehouse. It’s been almost a month. Should have just taken it back at the store. Then figure out a way to get me the money. This is just lousy business. I won’t buy anything again from bass pro. I suggest you don’t either.

First off, I (use) to love going to Bass Pro and would support them in their firearm department at much as I could, even though their prices are higher, and their purchase process is beyond ridiculous and they require about 2 dozen employees to review the paperwork.

However, I recently tried to purchase a pistol (as I've done numerous times) and misread one of the two new questions the wonderful AFT added to the form earlier this year. Because of this, I was denied the purchase, understandably. The problem I discovered is that apparently it is store policy that if you answer a question wrong on the application (regardless of the reason, even if it was an accident), you are banned for LIFE from purchasing firearms at ANY Bass Pro or Cabela locations. The only way to get this changed/reversed is to get legal counsel. Is this not the most absurd thing you've ever heard in your life?

Not a come back tomorrow and try again, or you're temporarily suspended for firearm purchases for X weeks. Nope, you're banned for life for a simple mistake, unless you want to pay thousands for legal counsel.

Bass Pro was one of the last stores I truly supported in this age of wokenness. However, after their ridiculous policies, I can't support them any longer in any department. I hope they fail and sink like the rest of them.

For those that do shop here, I would recommend shopping elsewhere and supporting other FFL's, ones who care and support law abiding citizens, will work with you, and not treat you like a career criminal because of a simple mistake.

Had about $200 in clothing purchases. Came to a long line not moving for a long while, one check out in Richfield, WI store. Asked the sunglass guy near his register that another line should be opened up. His response, he's in his assigned spot. I set my clothes down and said AMAZON is quicker and friendlier. I left. The guy in front of me took my cue and left too, telling his young son, we can get this at Fleet Farm, this is ridiculous. When do you add enough help to accommodate being quicker than me going to order on AMAZON, it just send a bad message and experience for me not to want to shop in store, except from time-to-time to touch and feel something and order it on-line, because it is quicker.

The boat department had only one good sale person he new boats answer my question help me to pick the right boat. The boat manager is a person who know nothing about boats his name is Al Lopez do not deal with him. Ask for Dan Moment he has the experience in boating business.
The store is located in Bass Pro in San Antonio Texas, t

I tried to purchase a handgun online and only got one e-mail response that directed me to call the gun counter which after several calls they never answered

Saw a modestly priced handgun which BPS website claimed was available at my nearest store in Rancho Cucamonga, CA. That’s still 70 miles away but I thought I’d go for it.

Got there 9am when the store opened and was second in line at the gun counter. Was approached by 2 employees trying to sell me on the BPS credit card but one showed me how to scan in for my place in line. So I wait. And wait. Another customer asks me if I’m in line and I show him how to scan in like I did. He then wanders up to the other end of the counter and gets served. I’m a patient guy but this happens TWICE before someone asks me (like it’s an imposition) if I’m in line and need assistance.

I finally get to inquire about the handgun and am told, yes, they have one, but it’s on hold for a customer who called the previous evening. On hold?! So why is it still showing as AVAILABLE in store? Also, has the customer paid for it?? Apparently not as that option isn’t available on their site. So I’m there ready to pay and start the paperwork but they’re holding it for someone who may or may not show up to buy it later that day? I smell a rat. Ever wonder why the handguns you want are always out of stock? Makes you wonder if these places aren’t giving their pals or even themselves choice of the best products and leaving us to scavenge what’s left. Forget it. I’ll shop elsewhere.

I purchased rod holders and bases to fit the new boat I purchased At Bass Pro Shops. The bases fit the new boat. The rod holders do not fit the bases that came in the same order at the same time. The person that packaged the order did not reach out to me at the phone number or email that I provided to see if the order was correct.
Now Bass Pro wants me to pay for return shipping, and to insure the package. I would either have to trust Bass Pro to let me know if they actually got the return or also pay for a return signature. The Bass Pro rep stated that it was not possible to exchange an online order, I could only get a refund if I jump through the hoops. I was also told she had no way of knowing what rod holders would fit the base.

Bass Pro says they did not know that the rod holder and base in the same order were meant to be used together.

charing me $7.50 to return a POS pair of shoes

They used to be a quality outdoor store when I was growing up. Now they just sell mostly junk, low selection, no inventory, and their personal brand is garbage. There’s just no reason to visit their store. Much better shopping options elsewhere.

WHY IS IT THE GREAT COMPANIES GO OUT OF BUSINESS AND WERE STUCK WITH THESE FIRMS WE HATE!
EXAMPLES CURRECT CITY OUT OF BUSINESS...NOW WERE STUCK WITH THOSE CROOKS OF BEST BUYS. BASS PRO BUYS CABELAS AND WERE STUCK WITH BASS PRO CHEAP CHINA IMPORT GEAR & NO WARRANTY! KROGER BUYS HARRIS TEETER NOW WERE GETTING STUCK PAYING HIGH END PRICED FOR LOWEND KROGER BRAND WITH HARRIS TEETER STAMPED ON THE LABEL.
I HAD SEVERAL ITEMS THAT DID NO PASS THE TEST WITH CABELAS NAME ON THEM...ALL WERE REPLACED WITH FREE SHIPPING TO ME...THE FEW THINGS I BOUGHT FROM BASS PRO FAILED THE FIRST TIME OUT...I HAD A PAIR OF BASS PRO HIP WADERS...LEAKED LIKE THE TITANIC...BASS PRO TOLD ME I COULD NOT RETURN THEM BEING I WORE THEM!!! MOODYS HAS DOWN GRADED BASS PRO AGAIN..BANKRUPTCY COMING..THEY DESERVE IT!!!

I just bought a Bass 18 pontoon boat from Salesman. His name was Peter Crawford. He works at the Oak Brook store in Illinois. He was very knowledgeable; he took the time to walk me through every detail of the pontoon boat I purchased, which made me super comfortable with my purchase. Oh, by the way, he is also a fisherman, and we were able to compare notes

I returned 2 items to bass pro.Items received 2/15/23.Called today 2/22/23 told it would take 7 week for refund. VERY POOR RETURN POLICY.

I ordered a pair of boots 11-23-2022 then immediately changed my order to two pair of boots. The representative said no problem, he couldn't cancel the order but I would not be charged as long as the original boots were returned. When fed ex delivered the single pair I refused the shipment and signed the FedEx tablet. Called Bass a couple weeks later and they stated that yes, they had received the boots back but it would take 2 weeks for a refund. Now 1-19-2023 I still have not received a refund and the 1st phone call they hung up. 2nd call spoke to Denise who couldn't help me but transfered my call to Jana who said refunds take 5 to 7 WEEKS after they receive the return. I want my $46.31 refund!!!
Update! Finally received my credit on January 26, 2023 more than two MONTHS later, shame on Bass Pro/Cabela's...

On November 27, 2022 I was shopping in the Bass Pro Port St. Lucie Florida location. I was applying for a bass pro rewards credit card. The counter assistant failed to return my drivers license back to me. At one point I asked for it back because I didn't want to forget it and the employee declined. The Bass Pro employee let me leave without it. A few days later I called the Bass Pro location to let them know that my drivers license was never given back to me. I talked to three different people at the Port St Lucie FL location and nobody was able to tell me what happened.It is the responsibility of the Bass Pro employee to return all personal identification back to the customers. And now I have a $33 cost involved in replacing my drivers license. This doesn't seem fair to me even considering that I spent over $700 on that day in one of your stores and my daughter had her picture taken with Santa. I've been shopping at Bass Pro Shops for 25 years. I would like to hear back from someone in the corporate office concerning this issue. I should not of had to spend $33 of my own money and the added inconvienence due to an employee mistake. Bass Pro shops response will determine where I'll choose to buy sporting goods products for the next 25 years.

Ordered 2 items online Nov 27th. Got shipping notification Nov 30th. Online status of order still indicated "awaiting carrier pick up" 4 days later, even though it had supposedly shipped. Online chat agent indicated the item had shipped Dec 2nd. Provided tracking numbers for shipment. Dec 7th status still had not changed. Online chat agent again insisted it had "shipped" but could still be awaiting pick up. Gave estimated delivery that probably won't happen. Both agents advised that order could not be cancelled as it had shipped, but has it? No refund can be issued until the item can be verified undeliverable. Worst shipping practices that I have ever experienced. Do yourself a favour and never order from Bass Pro online.
Update Dec 12th My order arrived today to my surprise. The website has still not updated and indicates that the package is still awaiting pick up by carrier.
Happy I got my stuff but will never order online again.

Waited in line for over 40 minutes after I received a text to come to the front desk to make my purchase. Apparently my name was skipped over although we were waiting right in front of the desk. Horrible customer service. Would not recommend

About a week or so ago, I went into Bass Pro Shops in Tacoma to register for a gun that I purchased online. The first strike was when everyone, except 1 person who was already helping a customer, took a 20-minute break right before it was my turn. I brushed it off and proceeded to take my turn.
I kept getting the runaround. The very first time, I was turned away because of expired car registration, stating that if I updated it then I could register for the gun. The second time, with an updated registration, they then turned me away because I didn't have my husband's military orders. The third time, equipped with updated car registration, military orders, military ID, and out of state ID, I was yet again turned away. The cashier looked at my paperwork and said it wasn't good enough and that the only way to register for a gun is to have a Washington State ID.

I made a post in a Facebook group and I've rounded up other military spouses who were able to purchase a gun at this store with the same documents that Justin told me weren't good enough.
Further, coming to the conclusion that I was treated unfairly.

Ordered two spools of line and a Pflueger President Baitcast Reel. All items showed as in stock. I placed the order and received the line, but no reel. When I inquired about the purchase I was told the reel would ship from the manufacturer and therefor they could not update me with shipping information. I ordered from BassPro and BassPro charged my credit card and then walked away from the transaction. I didn't purchase the reel from the. manufacturer and the manufacturer didn't charge my card and take my money!