Barnes & Noble Anmeldelser 

When I entered the store I could not find a worker to ask questions. I had to walk around the entire store to find someone. When I found a gentleman he was very helpful. I did not get his name. I was at the BN- 1553 Almonesson Rd in Westville, NJ around 10:20am-10:34am. When I went to the register the customer in front of me received excellent customer service. When it was my turn I had to ask the customer service rep to take my phone number (I am a member). I also had to ask her for a paper bag. When the next customer approached the register they were greated heartily. Both customers before and after me were given excellent customer service. They looked like the customer service rep. This type of behavior has to stop. Just because I do not look like you, my money is the same as your money. I deserve the same customer service. The reason I gave a three star review is because of the gentleman that helped find what I was looking for. Other than that, I would have given a one star review. The customer service rep theat assisted me name is Katelyn. Her type of behavior has to end.

Ordered a book for my Mom for Mother's Day and included a heart felt message to be sent with it, as they offered "Gift Message" option. No message was included at all and my elderly mother just received a book with no explanation at all. So disappointing.

Went to restroom. They only have gender neutral restrooms. I am tired of this kind of crazy behavior. Therefore after 20 plus years of buying 3 to 4 books and magazines per week I am canceling my membership and the stores.

Well I found an old gift card that still had the bar code on it but some of the numbers were not on the card since they had been smeared away....so I attempted to get the balance of my gift card and was unable to do so only because someone cock blocked me by calling the store and or getting at the cashier and manager to not even try to check and get the balance....it would have been one thing had they actually tried to check the balance, but they did not even try so I knew it was fishy ....so I still have the gift card without knowing the balance of it having been stymied by my least favorite stalker who tries to block me all the time every where I go and whatever I am trying to get done don't happen like this instance..

Ordered a book, never received it. Ordered a nook and case, received an email that it was delivered and was never delivered. Sent 1 emails and even updated my address, got one answer asking for the order number and stated that they could not update my address and since then nothing
EVEN on the phone the only advice they gsve was to buy another nook no nook and no helpful response from their customer service and no refund or replacement for the book. Really disappointed.

Purchased two audio books by gift card. One became corrupted a week after started listening. I attempted to troubleshoot at the direction of customer service without success. I was then told that I would need to enter credit card information to continue to access the book. No further assistance was provided.
3/21/23 After posting my disappointment, I received a refund to my gift card from B&N. Too little, too late. I already replaced the book through Audible. No credit card info required. No plans to use the gift card refund.

Ordered a book november 30th currently march 13th kept trying to check its shipping status but since it's been more than 120 days i cant find it and since i used guest mode to order it I can't even cancel the order 30$ just gone. Thanks!

Crap online experience; awful customer service. I got my phone call cut off without warning by the customer service rep. Online it's hard to pay, much less get purchased periodicals and the like for my Nook. If Amazon still carried NYT and NYRB I'd be on my Kindle now. BN even cancelled my NYT order, saying I already own the content. From when? About 4 years ago! The pits!

Linked with Elliott Management group lucky to get a star, avoid at all costs, Our future isn’t yours to buy

#GlazersOut
#NoToElliottInvestment
Vultures

Owned by Elliott - no morals

Stay away from this company, they are owned by Elliott management who are glorified loan sharks that have set their sight to Manchester United. #NoToElliott #GlazersOut

This review is for Barnes & Noble. Stop claiming I have written a review for the wrong company. Shocking customer service!!!

Terrible company with links to the elliot management group. Rude staff and customer service is non existen. Items going missing or not sent after payment. Avoid!!!

Tell your masters Elliot Group to stay away from Man Utd. They are not wanted.

Best bookstore ever

Barnes and Noble press is the absolute worst.

Their customer service is basically non existent. Their review and shipping timelines are so slow. But worst of all, their printing quality is terrible. There are uneven white borders throughout the book, the "high quality" paper is cheap looking, and the color is so washed out. It's unusable and embarrassing. What a waste of money. Worst of all, they have a book of mine listed for sale and I didn't put it for sale! I'm trying to get them to take it down so no one orders this crappy outdated version.

Go somewhere else if you want to self publish a book.

I used to love B&N but as of late I’m disappointed. They never seem to sell any of the books I’m looking for. If they do it’s an ebook at best which I’m not looking for. This is online and in store. I wish they had a bigger selection.

I experience very bad customer service when returning a workbook that I purchased. I purchased 12 workbooks and items of educational learning materials for my grandchildren. That same night, I looked at the items, and notice that one of the workbooks was used. I took the book back the next day for an exchange or refund. The lady at the checkout counter told me that I could not return the book. I told her that I, nor my grandkids had done this; and that I paid for a new workbook, not a used book. She continues to tell me that she would not give me a refund. Also, she mentioned that they could not sale this used book to anyone else. I told her that I didn’t care what she did with the book, but that I wanted a refund or a new replacement book. Once again, she told me “No”. I then asked to speak with her manager. She told me that her manager would tell me the same thing, “no refund”. I was becoming upset with her. I asked, again to speak with the manager. Another employee told me that I did not have to speak that way; because this was due to me raising my voice, asking to speak with her manager. The manager came and asked how he could help me. I explained that I brought books and a membership card; and that one of the books was used and I wanted a refund or a replacement. The clerk showed him the used book and where it had been written in. The manager told the clerk to give me my money back. I could tell she was upset that she had to give me my money. She asked me for my card to put the purchased item back for the refund. Barnes and Noble need to train their employees in good customer service and proper manner to address customer’s needs.

I brought my young children to Barnes & Noble today to let them pick out a children’s book. I was shocked to see a employee,6’3” big guy grey/blonde bushy hair with his underwear showing. You would think they would at least have a dress code. Very distasteful, the location is in Little Rock.

I am very disappoint in this bookstore that I have frequented most of my life. I never thought I would be in this situation of still not receiving an item that I purchased at the end of January as a gift for February. I purchased "Sous Vide Ketogenic Cookbook: Low-carb, High-fat, Satisfying Sous Vide Recipes. The Ultimate Keto Cookbook to fix Your Metabolism, Lose Weight and Stay Healthy by Sophia Marchesi" with the expectation that the book would come to me within the standard shipping time. When it didn't, I spoke with customer service who assured me that it would reach me by the following Monday (approx. Feb 6th). When I still hadn't received the book, I spoke again to customer service who claimed to put another note on the order for expedition. Even though I was irritated, I decided to be understanding and repurpose the gift as a valentine day gift but still nothing..... When I called today, I told them to please get it to me by the end of the week or cancel the order, as the book has lost it's purpose of being a gift. Once again, I was given the run around of notes, 'it's being processed' and so on.

This is ridiculous. While not receiving the book in a reasonable amount of time is annoying, I think that being misled over and over again with the "we're working on it" tactic is very irritating. I will bare note for the future- if I ever want to give a book as a gift, I need to purchase those from Amazon. Both the rep and manager (I demanded to speak with) gave me the same run around today and I am here left with nothing to give as a gift (or to compensate me for the failed service). And, I am still being forced to honor an order that I would have never made if I was made aware of the possible complications. I am a devout BnN customer ... but now....I don't know ...I am just disappointed....

Have ust been lazy. What's more to say about B&N? It's a fantasy island for bookworms. The collection is phenomenal, hardcovers are something I could die for. I've become an almost monthly visitor after the pandemic and every penny spent is worth all the dopamine.

I ordered 5 books online. 4 of the books arrived in separate deliveries. The tracking information for the 5th book indicated that it would arrive in 10 days. the tracking data stopped after 9 days. After 18 days I asked for a refund. B&N said it would arrive on the 19th day, but I should contact them for a refund if it did not. The book did not arrive and I contacted customer service. They did not respond. I tried again on the 22nd day and did not get a response. I tried once again on the 24th day. No response from B&N. 26 days after my order I contacted B&N and asked for a refund. I did get a response informing me that they would provide me with a refund, but the amount was for less than I paid. The amount was small, but I very disappointed in the amount of effort required to obtain the refund, and with the lack of service provided.