Banfield Pet Hospital - North Miami Beach Anmeldelser 3

Title: Disappointing Experience at Banfield Pet Hospital

I recently visited Banfield Pet Hospital and had a very disappointing experience with Dr. Sanabria. Unfortunately, it was clear that she lacked patience, empathy, and genuine care for my pet's well-being.

Firstly, they ordered the wrong test, which was frustrating and time-consuming. To make matters worse, they attempted to bill me for procedures that were already included in my “care” plan. It felt as though they were more interested in upselling services than providing quality care.

Dr. Sanabria seemed disinterested and dismissive. She didn’t take the time to discuss my pet’s treatment with me, instead sending a tech to hand me a generic printout. It felt impersonal and disrespectful, as I expected a real conversation about my pet’s health, not just a Google-style handout.

Overall, this visit left me questioning the value of bringing my pet to Banfield. If you’re looking for a vet who truly cares and communicates, I’d recommend looking elsewhere.

On 07/29 I requested an appointment online. They had one for 07/30 at 1.30pm. I took it.
The following day I arrive at 1.15pm, sign in, and the employee says that my app was for 2pm that I had to wait. Even though I showed the confirmation email sent by her company, she still said something about availability of Drs or something of the sort. I waited and then told her that I had been the only one there for about 20 min, she did not care. Next, I am ready. Now they want me to drop my dog off even though I had specified online that I wanted to see the Dr and wait for my dog . I did not feel like arguing so I left. 2 hours passed and no one had yet called back. I know the length of time these exams take(comprehensive). So I went to the store. Now I want my dog back no matter what. They bring him out. I then find out that they had not even touched him. He just spent the last 2 hrs in a cage for nothing.
All those signs that say how much they care are just that, a simple sign with no meaning to it.
I have been a customer for around 24 yrs, doesn't count at all. And of course, customer service does not exist.
THEY JUST DON"T CARE, GO SOMEWHERE ELSE.

Banfield replied wanting to talk to me. What on earth would Banfield have to say and why not wht the public can read?

I was with Banfield for 5 years and it became worse every time. On one occasion they charged me for an Rx to find kidney stones. Months later more Rx were needed for the same illness. Surprise! the Rx taken months earlier were of the CHEST! I don't accept my dog being taken away from me and I don't get to see a doctor. I wonder if a vet did check my Yorkie. I left 5 months ago.