Citibanamex Anmeldelser 

Te bloquean tus tarjetas recién las usas porque dicen que son cargos o movimientos que nunca has hecho. Llamas y no puedes contactar a una persona, me he quedado en ciclos infinitos en los que "hubo un error y no hay operadores para atender esto" y cuelgan después de perder el tiempo. En otras ocasiones haces todo un proceso de verificación para que al final te tengan que colgar porque la verificación salió mal desde un inicio pero su sistema no les dice.
Peor aún te bloquean pero no te tratan de contactar ni un correo ni nada para decir o avisar. Todo mal.

Es el peor banco que eh conocido su banca móvil es una basura te desconfigura lo q quiere a la hora que quiere te bloquea transferencias para todo tienes que ir al banco no te ayuda en nada tener su banca móvil al contrario

No se puede ir sin extrellas pero sincetamente es muy mala experiencia. Servicio pesimo
Tardan muchisiimo los banqueros atendiendo a una sola persona

Su sistema es lento y deficiente, cada mes al pagar tu tarjeta de crédito el sistema tarda varios días en validar el pago, por lo tanto el estatus del pago se mantiene en proceso lo que origina que un ejecutivo te llame para preguntar porque no has realizado tu pago, lo cual es muy molesto. Pago siempre el saldo total y a tiempo, odio estar recibiendo llamadas por este motivo.

Pésima atención, si no eres cliente, esperas por horas tu turno, llegue y la sala vacía, llegan clientes y los atienden d inmediato, eso es discriminatorio, horrible experiencia, perdí mucho tiempo y opte por salirme de la sucursal.

El peor banco donde puedes meter tu dinero.

Customer service has declined over the last few years, joined in 2018 and it has gone downhill, they closed many branches and OXXO will not accept deposits, you have to wait at least 1 hour plus at the bank, I called customer service today and was transferred 3 times and finally just cut off the line. I will be closing my account.

Pésimo servicio, extremadamente lento. Ni siquiera una estrella se merecen.
Y dejas a los mayores de edad en fila en el sol por horas.

Este banco es un robo, se quedaron con el dinero de mi mama, sin duda no los recomiendo.

Fatal experiencia con este banco, ya que no se hicieron responsable sobre mi cuenta perfiles, dicen que yo saque dinero y no me lo pueden probar y tampoco se hacen responsables.

Tienen un servicio fatal, sinceramente no lo recomiendo, si quieren evitarse estrés y pérdida de tiempo mejor abran una cuenta en otro banco.

Horas de espera para que al final no hagan nada, tanto en sucursal como en atención telefónica, los ejecutivos no pueden acceder al sistema y nunca tienen información.

Es actualmente el peor banco del sistema mexicano, sumamente burocrático, ineficiente, si vas con un ejecutivo son horas de espera seguro, la atención telefónica también es deficiente, no tienen toda la información o son incongruentes
Sus sistemas son los obsoletos y nula innovación en tecnología de identidad.

Citibanamex if you need an account in Mexico do not seek one out with Citibanamex. The customer service is not bad it's horrible. Eveytime I have had any problem when I go to the bank and attempt to resolve I'm lied to, informed I caused to problem, basically it's never their fault. Recently I tried to buy a dishwasher at WalMart. I asked for it to be 18 sin intrestes. I waited for the dishwasher to arrive and it never did. I called walmart and they canceled the order. They sent me a refund verification number two days later. I took three month for Banamex to process the refund. During that time they charged my card three times for the monthly payment. I was finally able to get them to remove the charge from my card but only after repeatedly showing them the email from Walmart with the refund number. It took two plus hours at the bank to resolve this issue and the employees were very, very, rude. I am a priority customer and I'm not suppose to have to wait in the longer lines. The bank was nearly empty the morning I attempted to resolve this issue. I identified myself as a priority customer, exactly the way it says to on my mobile app. They told me to have a seat along the wall. I watched as customer after customer came in and received service. after 30 mins I asked why I wasn't being waited on, "oh, we didn't know you were a priority customer." then after the manager was called to explain to me why it was my fault the refund was never applied to my account she told me "the customer that were attended to before you all had appointments."

Just do yourself a big favor and bank somewhere.

TERRIBLE SERVICIO ESTANCANDO EN LA BUROCRACIA. IMPOSIBLE EFICIENTAR ALGUNA OPERACION. SIEMPRE TIENEN ALGUN PROBLEMA , YA SEA CON EL SISTEMA O CON SUS PERSONAL. A VECES OLVIDO QUE ES UN BANCO DE TERCER MUNDO, PERO CON INFULAS DE PRIMERO. COBRAN POR TODO, Y CUANDOO NECESITAS SOLUCIONES NO LAS HAY. PREFERIBLE GUARDAR EL DINERO EN UNA ALMOHADA QUE EN ALGUN BANCO MEXICANO. NO RECOMIENDO NINGUNO DE SUS SERVICIOS. AHORA CAMBIARE A BANCOMER, PERO EL CANCER BANCARIO MEXICANO ESTA EN TODO EL PAIS

Totalmente una basura la linea citibanamex no resuleven absolutamente nada, y en sucursal una total porquería igual filas y filas para digan venga mañana de nuevo hoy no puedo atenderte

Pésimo servicio. Horas esperando, filas largas, tres o o cuatro personas para decirle a la gente que van a esperar más porque sólo hay un cajero. Y además, el cajero, ni siquiera es cajero, es el que normalmente recibe a la gente... Pero como hoy los demás no vinieron,pues lo pusieron a él.

My money is so safe that even I cannot access it.

I have never spent so much time trying to access my own money that is locked away a bank. Nor have I wasted so much time trying to pay my taxes online.

Since I started with my Citibanamex account, I had to change my cellphone number because the number I had was assigned to another account, and I cannot use my physical card number as my online log-in because it is assigned to a different person.

The Citibanamex cellphone App updated a couple months ago and since then I had to re-register my account. You'd assume that if the account had to be completely re-registered and I wouldn't have anything set-up, but in fact after logging back in almost everything was still in the account, except the NetKey. (And woe be to those who wish to pay their taxes without a registered NetKey.)

I have an active physical NetKey, but somehow the NetKey was disactivated when Citibanamex updated their cell phone App. No problem, you may think, there is a website for online banking. Unfortunately, this also requires a registered NetKey but with no way to actually register said key.

Citibanamex has tutorials on registering NetKeys. The tutorials have upbeat music with pictures of people with smiling faces. I’m sure these tutorials would be more useful if the situation they describe actually showed up in real life—there are no buttons to click to activate the NetKey, there are no links, the option to register your NetKey doesn't show up in the cell phone App.

I have tried messaging the bots and on-call support, and calling the support lines but no one has answered. Now I am dreading wasting 2-3 hours (based on past experience) of my working day in the bank itself having someone explain to me that I did something wrong to make this happen (also based on past experience).

Why sign up with Citibanamex in the first place? Unfortunately, I did not have a choice, the company I work for has required Citibanamex as the bank to which we will be paid because Citibanamex, apparently, has excellent security. It's too bad the consumer experience is so horrible.

Hopefully this review will help you when you're looking for a Mexican bank. If you do choose Citibanamex, you will need to plan for lost time as you try to sort out continual customer related issues with their team, and you may also need a stiff drink when you decide to attempt your banking at home.

A BANAMEX desde el 18 de diciembre del 2020 el poder judicial les dio la orden que me regresaran mi dinero retenido y Banamex decidió, arbitrariamente y de manera ilegal, no regresarme mi dinero, ya van 6 meses y no me lo regresan a pesar de las multas y el desacato. Son unos delincuentes. Tengo los documentos para mostrar.

Son una porquería!! llevo 3 horas tratando de contactar a un ejecutivo por teléfono y me cortan la llamada cada vez que presiono "hablar con un ejecutivo" En verdad tienen el peor servicio al cliente! Definitivamente voy a cancelar todo con ustedes. Tienen el servicio al cliente mas deplorable y patético que existe!