Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Specialized online store with a complete range of children's room furnishings. Choose furniture from cribs to children's beds and various storage solutions with us. The e-shop is operated by the Czech company Babynábytek s.r.o., which sells its products in 7 European countries. BANABY's offerings include everything from carpets, furniture to decorations. Everything for children, from their early months to school age, all in one place. We sell to member countries in the European Union. We only ship to countries located in continental Europe. To have your order delivered to your country, choose from the selection of flags in the menu on banaby.eu.
Bukovec 259, 73985, Bukovec, Tjekkiet
2,9
2 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Nonostante ci fosse scritto che il letto era in magazzino, prevedevano che il fornitore lo spedisse loro entro 1 mese. Ho detto ok aspetto, da allora la data di consegna è già cambiata 5 volte continuando a dire che il fornitore non ha ancora spedito loro il letto. Quindi non ho nessuna certezza su quando arriverà. Pessimo servizio, almeno scriverlo che ci vogliono mesi e mesi. È più di 1 mese e mezzo che aspetto.
This website has handled my order in a very bad way. I ordered a bed. As a start the website order details page does not give any other info apart form Status "Paid" ever.
- The package was supposed to be delivered in 4-6 weeks. After 7 weeks of silence I contacted the web site only to be told that their delivery service can't deliver the package and they need another 2-3 weeks to sort their issues. But they didn't even think of updating their website order status or letting me know.
- Currently it is week 9, I received a delivery note from a delivery company 5 days ago telling me the package will be delivered by the 17th, I was given a choice of days and I confirmed the 17th. Great, I'm home waiting for this package and just received another message telling me the package will arrive in the next 48-96hours. So despite that I received delivery information and delivery date confirmation, I won't receive anything. I don't know when they are going to deliver at all now. To be honest I now doubt what they are going to deliver as well. Nightmare.
Besvarelse fra Banaby
Dear Celi Ca,
thank you for the review.
We found your review in December 2023 by chance. The Trustpilot profile of Banaby was unclaimed till that moment.
Because we do not have the number of your order, we cannot verify your review. If your experience was really like described above, we would reply as follows:
(1.) Order Status Information
Our customers, upon placing (and paying for) an order, receive confirmation from us as the seller (confirming a validly placed order). Information about successful payment is immediately obtained by the customer from their bank (payment gateway) upon payment.
If a product is on order (not in stock), the availability (in days, weeks) is the estimated time of delivery to our shipping warehouse. In 2021, customers indeed did not receive any other automated emails while waiting for their orders except for (1.) Order confirmation email; (2.) Order shipment email; (3.) Invoice email for the order.
If there was a change in the estimated delivery time of the product during the waiting period for your order, and you were not informed in advance, we sincerely apologize. It is possible that the availability of the ordered product was not well optimized, or unexpected complications occurred on the manufacturer's side (machine malfunction, material shortage, transportation failure, etc.). We continuously optimize the availability (estimated shipping time) of ordered products to prevent similar situations.
We acknowledge that in the case of a longer wait for an order, the customer needs to have an overview of the order status. For this reason, our developers are working on optimizing processes related to providing information on the current status of orders so that customers have all the information available from their account or email without the need to contact our e-shop customer service.
(2.) Shipping and Delivery
If you agreed with the shipping company on delivery day, but the shipments were delivered at a different time, it is definitely a reason for a justified complaint about the carrier's services.
We would genuinely appreciate it if you could contact us so that we can thoroughly investigate your case and personally apologize to you, or appropriately compensate for any unpleasant experiences. We value customer satisfaction, and we believe it is never too late to acknowledge our mistake and apologize.
Feel free to contact as at info@banaby.hr or info@banaby.eu.
We would like to know more about your experience. We are ready to hear from you even you might forgot about us becuase of long time from your order!
We claimed the Trustpilot account in December 2023, just to react properly to your review.
Best regards
Team Banaby
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
