BallymoreAnmeldelser 

Concerns Regarding Property Issues at Ballymore Aster Park Rush

I am writing to express my dissatisfaction with the quality of construction and customer service provided by Ballymore at Aster Park Rush. Unfortunately, we have experienced several ongoing issues with our property that have not been adequately addressed by the builders.

We have encountered problems such as leaks in the shower and repeated damage to the side door. When the builders visited to inspect these issues, they dismissed them as normal and failed to provide proper support. Although some repairs were made, the side door was never fully replaced. After the guarantee period ended, the builders informed us that replacing the door would be our financial responsibility, which feels unfair given the recurring problems during the guarantee.

Additionally, I want to highlight concerns about customer service. While Helen from your team appears to assist certain residents, this help seems selective, leading to a perception of favoritism rather than equal support for all homeowners.

I kindly request a thorough review of these issues and clear communication on how Ballymore intends to resolve them fairly and promptly. Proper aftercare and honoring guarantee commitments are essential for customer trust and satisfaction.

DO NOT PURCHASE BALLYMORE PROPERTY

I own a Ballymore property and have also experienced their management across multiple developments through friends and family. Architecturally, Ballymore buildings are attractive and well‑located, but the management standards and communication processes consistently fall short of what you would expect at the service‑charge levels being demanded.

In my own case, Ballymore unnecessarily escalated a simple ground‑rent issue into a disproportionate legal process, despite the arrears arising from miscommunication between their own outgoing and incoming collection agents. Instead of resolving the matter through routine clarification or direct billing, they allowed the situation to progress to solicitors who applied inflated fees — a £500 ground‑rent discrepancy resulted in nearly £5,000 of legal charges that were later reduced, confirming the original escalation was excessive and avoidable. This is not how a long‑standing leaseholder who has paid ground rent consistently for years should be treated.

I always believe service companies generally act in good faith, but given the repeated pattern of avoidable escalations, it increasingly feels like this is part of Ballymore’s business model — to squeeze every possible pound from leaseholders for even the tiniest administrative mistake. That approach inevitably impacts long‑term trust and, ultimately, property value.

More recently, I was charged 150 pounds as tenant missed a fire inspection while they did not even have tenant email. A friend who owns three flats in Ballymore’s New Providence Wharf was also charged £450 (£150 per flat) so you can see how persisent this problem is. This seems to be a recurring pattern: administrative charges applied even when the underlying issue originates from Ballymore’s own processes.

What makes this more concerning is the scale of the service charges being applied. In New Providence Wharf, service charges are close to £7 per square foot — roughly 1.5% of property value per year. In Embassy Gardens Latest Phase Capston, the figure approaches £11 per square foot. These levels are 30–40% higher than comparable developments by Berkeley, a developer whose service‑charge teams are consistently proactive, communicative, and reliable. Berkeley ensures residents receive timely information and avoid unnecessary escalations — a stark contrast to my experience with Ballymore.

For prospective buyers, especially those considering Embassy Gardens New Phase Capston, it’s important to understand that while Ballymore’s buildings are visually impressive, the combination of high service charges and inconsistent management can materially affect long‑term satisfaction and resale value. Given the repeated patterns, it is hard not to view this as deliberate behaviour designed to extract maximum revenue from leaseholders, which inevitably undermines confidence in the long‑term value of the properties.

DO NOT PURCHASE A BALLYMORE PROPERTY - 25 CUBA. Raising service charges, falling standards, unhappy staff, and collapsing values are all you can expect.

Very efficient and professional service

Sent out demands for huge additional service charges at 7pm on Christmas Eve. Disgraceful. No regard for the leaseholders. No explanation sent with the email demand. Unreal.

They gave my keys out to a stranger -I lived here for years and suddenly Ballymore gave out my keys to a random man that broke into my home. What is worse is their management are aggressive like thugs and defend their actions. If you are a woman STAY AWAY. Imagine being a survivor of sexual assault and then having the property owners of your home, handing out your keys, for men to break in as they please while you are at home undressed!!!

I have tried to engage with Ballymore in Edgware, via their their drop in shop which is nearly always locked, to understand their development proposal for Edgware Town Centre. I'm sorry to say that after writing to them as well to try and understand their development plans I have little or no idea of how they are going to improve the lives of local residents. In fact, after the initial excitement at seeing their proposal I am now dismayed by what they not telling the local residents and the more information I get from different sources the more I see them as an outfit that is doing everything it can to give as little detailed information as possible. They now come across as an immoral organisation only after profits at any cost.

Horribly built flats/houses, my window hinge has completely come off, for 2 years now I've been trying to get it fixed, no one can work on it as the room has been built in a unworkable way, the corners of each room aren’t even a 90 degree angle. Thin walls that feel like paper, my neighbour tried to put up a flatscreen and it fell along with the wall. They have some audacity charging high rent for how cheaply they construct their homes. Disgraceful. They distract you with the outside of the buildings, but you will regret it once you move in.

Recently we had a great experience of purchasing one bed apartment in Goodluck Hope development. Lucy from sales was very friendly and helpful. Highly recommended!

I would like to thank the Riverscape Aftercare team, Ionel Coval & Catalin Victoria for their assistance and good service. My hob got replaced within one and a half hour. I am very impressed with the high efficiency!

Their management charges are unbelievable, so unreasonable. They treat leaseholders very badly, no respect. They rip us off basically for a very poor service.

They break the law by entering your home without consent. Stay clear! This development is run by unprofessional people that are ignorant to the laws within the UK. They broke into my home without consent by giving the keys left at concierge for an emergency, to a random contractor without my consent. When I raised this with them, they were aggressive in their response and refused to apologise. Stay away if you value right to privacy.

I have been living in Hayes high point village which is managed by Ballymore. Service is excellent, especially Sandeep is very helpful who is working as security in concierge. Thanks to the concierge team who is always attentive and kind.

The way this company has used underhand tactics and false Trust pilot reviews (see inside housing website "Developer sent ‘cease and desist’ letter by Trustpilot over five-star reviews" to gain approval of their Broadwalk Edgware HA8 massive development is beyond crazy and morally corrupt.

If you are going to buy these flats when this development is done you should know

1. The plan hinges on an underground electric bus garage that the London Fire Brigade has already flagged as a serious safety risk, citing a lack of existing regulations or precedents. Over 70% of parking spaces would be lost. New Blue Badge bays are proposed to be placed up to 400 metres from key services – well outside accessibility norms. The scheme reduces A1 retail space by 48%, which will severely weaken Edgware’s economy and jeopardise the viability of our local high street.

2. see "Fire safety issues raised over EV bus depot plan for Edgware" - see BBC website as trustpilot does not allow weblinks to be posted.

3. What London Fire Brigade said about the plans for Edgware?

'The LFB raised issues over the potential "structural collapse to the blocks of flats" above the garage if there was a fire and said the current application should be considered as a whole.

'It said: "The structural integrity of many of the blocks above the bus garage are intrinsically dependent on the structural integrity of the bus garage below.

"The potential for so many EV buses poses risks that are not fully understood by the industry at this point in time."

see standard news web site "edgware-flats-bus-depot-london-fire-brigade-electric-b1192486.html"

Good luck once you buy the property from Ballymore - they and the council will probably treat you like Grenfell Tower residents - another property they owned!

Ellie was extremely quick and effective, all sorted within a few days. Really impressed, thank you very much

Thank you for guiding me on the everything that related to my property purchase in East London and now I have been the owner of 2 properties, it is great value to have them in the area like royal wharf where has fully potential on it’s future development, Tonya is a passionate and supportive staff who helps me to transfer the ownership from Ballymore (my property developer) to me smoothly and accordingly , the value of her work should be recognized and rewarded, especially she is still willing to offer support for long time after my completions. i am very grateful on that and let us keep goodwill towards the appreciation of property values in Royal wharf

Very kind staff, smart, dedicated, genuine.

Perfectly smooth handover, really appreciate the effort and support of Tanya and the team.

We were waiting for a confirmation form Ballymore in order to complete on a sale. The documents were sent to Ballymore a day prior to completion and the day of completion was set just before the long weekend. Desperate to do complete on time, we contacted Ballymore asking them to for help instead of waiting for the normal turnaround time. Nora responded and within one hour we had everything we needed to complete on the sale. I never had such a swift response from any other company.