I purchased my second bike from balfes because you can always be assured of great service and a good deal backed up with support if you need it.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I needed to bring my bike back to the shop several times because the hub gears weren't adjusted correctly after the initial service. The shop staff were always happy with this, and ultimately sought a... Se mere
Virksomheden har svaret
Purchased a new bike from Balfe’s Sutton. Had an amazing service from Kieren who is a Shimano Sram specialist. Being new to electronic shifting he spent a lot of time explaining everything thoroughly... Se mere
Virksomheden har svaret
Top Service 1. Advised against bearing refit because wheel rims potentially too thin, so putting safety before business. 2. Took time to find right BB for old bike plus old cranks, phoned to advise... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Balfe's Bikes - Sutton
Skrevet af virksomheden
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Skrevet af virksomheden
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Kontaktoplysninger
126 High Street, SM1 1LU, Sutton, Surrey, Storbritannien
- 020 8076 7400
4,8
Fremragende
871 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
see my google comment
19. juni 2025
Besvarelse fra Balfe's Bikes - Sutton
Hi Christophe. Please refer to my reply to your Google review. Dave & Team Sutton
Bike service provided by Balfe’s
Fantastic experience at Balfe's Bike today! The team provided exceptional service, going above and beyond to get my bike in top shape. They fine-tuned the gears, adjusted the brakes, and replaced the seat with ease. What really impressed me was their friendly and helpful approach, they made the whole process stress-free and enjoyable. And the cherry on top? They offered to revisit any issues that might arise and didn’t charge a thing! Top-notch customer service and expertise. Highly recommend Balfe's Bike Sutton to anyone looking for reliable and trustworthy bike maintenance. I'd give them ten stars if I could! 😊🚴♂️👍"
19. juni 2025
Uopfordret anmeldelse
Besvarelse fra Balfe's Bikes - Sutton
Hi Lillian Thanks very much for the review and your ringing endorsement of the team. We are very proud of the service we offer and its great to be appreciated. Dave & Team Sutton
Had a problem with front axle
Had a problem with front axle - solved asap at the Sutton branch by very helpful young employee, excellent courteous service
Will definitely use again
Donald
16. juni 2025
Uopfordret anmeldelse
Besvarelse fra Balfe's Bikes - Sutton
Hi Donald Thanks for taking the time to leave us a review and for your recomendation. we were glad to be able to help.
Dave & Team Sutton
Fantastic service
I was served by Kieron who was fantastic. He knew everything there was to know about my bike and assisted me in selecting the right helmet and lock. He is clearly very passionate about his work and I’m very grateful for the time he spent with me.
14. juni 2025
Uopfordret anmeldelse
Besvarelse fra Balfe's Bikes - Sutton
Hi Lauren Thanks for the review and your kind words about Kieron, we prode ourselves on our customer service. We look for ward to you collecting your bike on Sunday Dave & Team Sutton
Besvarelse fra Balfe's Bikes - Sutton
Hi Alan thanks very much for the review, we look forward.to.serving you again soon. Dave & Team Sutton
Great service helpful and welcoming…
Great service helpful and welcoming staff fix my bike wheel in a couple of hours.
19. maj 2025
Besvarelse fra Balfe's Bikes - Sutton
Hi Charlotte thanks for the review glad you were happy with speed of service Dave & Team Sutton
Very knowledgeable and helpful staff.
Very knowledgeable and helpful staff.
They were happy to spend time with me explaining and answering my questions without any expectation of a sale.
23. maj 2025
Besvarelse fra Balfe's Bikes - Sutton
Hi Hitu. Thank you for the review glad to be of help. Dave & Team Sutton
good helpful friendly staff.
7. maj 2025
Besvarelse fra Balfe's Bikes - Sutton
Thanks John. Look forward to continuing to serve you. Dave & Team Sutton
Friendly local bike shop… just wished the gear indexing had been sorted.
Friendly and professional staff. Fixed some new handlebar tape, new rear tubeless tyre and most importantly my 34 granny gear and all just in time for a big ride around the Peak District. Unfortunately this wasn’t indexed properly so I didn’t have access to the 34 on my 18% climb up Winnats Pass! I’ve since tweaked this…
9. maj 2025
Besvarelse fra Balfe's Bikes - Sutton
Hi. Thank you for your review. I am sorrybuour gear was not indexed correctly on this occasion. Would like to offer youna 10% discount only our next visit as a good will measure. Dave & Team Sutton
Super friendly helpful staff
Super friendly helpful staff, great customer service.
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra Balfe's Bikes - Sutton
Hi Gary. Thanks very much for your kind review we hope to see you again soon. Dave & Team Sutton
Bike came out the door with the wheels…
Bike came out the door with the wheels out of true,ordered a Rapha jersey,we are getting close to a month now and still haven’t received it,the staff has no idea what is happening and it seems they don’t really care
28. april 2025
Besvarelse fra Balfe's Bikes - Sutton
Hi Luliana. Thank you for the review I am sorry you were dissatisfied on thos occasion. I refer you to our email exchange on the issues you raise. Dave & Team Sutton
Besvarelse fra Balfe's Bikes - Sutton
Hi David. Thanks very much for the review. Jope to.see you again in the near future. Dave & Team Sutton
Fantastic Customer Service
Customer service is always fantastic. My chain snapped and I took the bike into the Sutton store to be repaired/replaced. Received call to say further repairs were necessary (which probably contributed to unexpected chain snap) and given details of what was needed. Not a straight forward repair but Danny worked hard to get the job done and I was super happy to receive call to say it was ready to pick up. These guys are lovely and super helpful and I have no hesitation in recommending them.
30. april 2025
Besvarelse fra Balfe's Bikes - Sutton
Hi Toni. Thanks for the Great review I am so happy uou appreciated loud service and we look forward to welcoming you again soon. Dave and Team Sutton
Excellent Service when buying a bike for my son
As usual, Balfe's Bikes in Sutton were excellent when helping us find a new mountain bike for my son. They had a good selection and my son chose a Scott Aspect 760. The team went out of their way to make sure that it was the correct fit and was set up properly. Many thanks
22. marts 2025
Uopfordret anmeldelse
Besvarelse fra Balfe's Bikes - Sutton
Hi Chris thanks for the review sorry for delay in replying. Hope to se you again soon. Dave and Team Sutton
Amazing customer service and support
Amazing customer service and support, I walked in unsure on what type of quick release I needed and the boy at the till helped wonderfully
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra Balfe's Bikes - Sutton
HI gabi thanks very much for the review glad Kieron could help you. Dave & Team Sutton
Besvarelse fra Balfe's Bikes - Sutton
Hi Adam. I am glad you were happy with our service. Hope to see you again. Dave and Team Sutton
Really helpful staff
Really helpful staff. Answered all my questions and sorted out any queries quickly. Would certainly use again 👌
18. april 2025
Besvarelse fra Balfe's Bikes - Sutton
Hi Jonny. Thanks for the kind review glad we could help. Dave and Team Sutton
Friendly service once again
Quick, friendly service and great practical advice on using disc brake cleaner.
23. april 2025
Besvarelse fra Balfe's Bikes - Sutton
Thanks for the review hope to see you again soon. Dave and Team Sutton
Staff are super friendly and…
Staff are super friendly and knowledgeable. Would definitely bring my bike here again when needing a repair or service.
10. april 2025
Besvarelse fra Balfe's Bikes - Sutton
Hi Rahul. Hald ti be of Service, thanks for taking the time to leave a review. Dave and Team Sutton
Excellent service
I received very good advice about which lock to buy for my bike and excellent service.
18. april 2025
Besvarelse fra Balfe's Bikes - Sutton
Hi Delmar. Thanks for your kind review. I ma glad you are happy with your lock and our service. Dave an Team Sutton
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