Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... Se mere
I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont reall... Se mere
I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... Se mere
Virksomhedsoplysninger
Om Balfe's Bikes - Gatwick Home Delivery
Skrevet af virksomheden
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Skrevet af virksomheden
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Kontaktoplysninger
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, Storbritannien
- 020 4506 3856
4,6
Fremragende
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good product range and price 👍
28. august 2026
Had trouble getting my order through…
Had trouble getting my order through had very friendly and helpful staff to help me.
27. august 2026
Very good service
Both online and in-store experience is really good. Friendly, knowledgeable and without hassle. Thank you.
26. august 2026
Very helpful bike shop
Very helpful bike shop. Excellent bike fit from Keith at the Gatwick store. All the staff members I dealt with were excellent .
27. august 2026
Communication was fantastic from start…
Communication was fantastic from start to finish. The bike itself arrived before expected and the delivery team were polite and helpful. The price was unbelievable given the quality of components!
26. august 2026
Excellent
Easy to use website, great service and new fully built bike delivered 4 days later excellent service
26. august 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Bike has now arrived after a delayed…
Bike has now arrived after a delayed delivery. However when I called to ask about the delivery the first person I spoke with was very helpful, the second person was more interested in arguing with me about who I spoke with. I thought I had spoken to a lady, and was persistently told that no females work there so perhaps it wasn’t there I called. Very frustrating when you’ve ordered an expensive bit of kit from a company.
26. august 2026
Besvarelse fra Balfe's Bikes - Gatwick Home Delivery
We’re pleased that your bike has now arrived, although we’re sorry the delivery took longer than expected.
We have reviewed the telephone conversation. Our colleague was trying to establish which team you had previously spoken with, as there were no female colleagues working on that phone line, and asked whether the earlier call may have been made elsewhere. This was intended only to help trace the conversation, not to argue with you.
We’re sorry that the exchange came across differently and added to your frustration while awaiting an expensive purchase.
Top banana 🏴
26. august 2026
You sent me a used hub that was in bits…
You sent me a used hub that was in bits and I had to rebuild it . Shocking
26. august 2026
Besvarelse fra Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that the hub arrived in this condition. This is not how we would expect an item to be received, and we understand your disappointment.
You are welcome to return the hub to us for inspection, and we will arrange either a refund or an exchange once it has been received.
Very slick ordered the bike it was…
Very slick ordered the bike it was built the next morning and I got it next day even the delivery company were ace I would recommend highly
26. august 2026
Not very good this time
Not very good this time, although I like Balfes. Took a long time to redeem my cycle scheme voucher, had to call to sort it out. Bike came with box very damaged (big hole) and had a puncture in the rear tyre.
26. august 2026
Besvarelse fra Balfe's Bikes - Gatwick Home Delivery
Thank you for your continued support. We’re sorry this order was not as straightforward as your previous experiences with us.
There was a delay while we waited to receive a copy of the Cycle to Work voucher needed to complete the redemption. We’re also sorry to hear about the damaged packaging and rear tyre; we had not previously been made aware of the puncture and would have been happy to help.
We appreciate your feedback and apologise for the disappointment caused.
Great bike delivered as promised made…
Great bike delivered as promised made up ready to go.
29. august 2026
I cannot fault Balfes bikes in terms of…
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a problem with most bike retailers) as I have a feeling I’ll be selling this one on eBay a few months down the line!
28. august 2026
Good communication and speedy delivery…
Good communication and speedy delivery - will use again.
Thanks
28. august 2026
Always quick and easy to order and…
Always quick and easy to order and receive order keep up the good work guys
25. august 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.