I was asked by my grandson and fiancee if I would organise a special cake for the guests at their wedding who had allergies. Gluten, Eggs, Dairy etc. I approached Bakerdays who said that it... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Perhaps their cakes are delicious, however I phoned several times but no one ever answered the phone; in fact the call appeared to be cut off each time. I went elsewhere & received excellent service f... Se mere
Virksomheden har svaret
Cake came after date requested as was not amend as promised. Left in rain on step after we left.cake was damaged and flowers broke. Promised me a refund and over two weeks been told differently stori... Se mere
Virksomheden har svaret
We ordered a railway themed fourth birthday cake for our son. It was delivered right on time and was well packaged in perfect condition. We got it two days before his birthday and stored it in our s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
bakerdays is situated in the heart of Nottingham. We safely deliver great celebration and gift cakes all over the UK, next day! The folks at bakerdays are not just great bakers and innovators. We have developed a truly versatile colour and decorating process to create beautiful cakes that actually taste just as if you made them yourself. Our passion for cakes (mainly eating them) is only exceeded by a knack of creating the perfect cake design for every occasion. We're the cake decorating company from Nottingham! We're like a bakery cake shop, but completely online!
Kontaktoplysninger
12 Southglade Food Park , NG5 9RG, Nottingham, Storbritannien
- 03335772559
- support@bakerdays.com
- www.bakerdays.com
3,7
Middel
2 t anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Still not received my order yet
Still not received my order yet.
Keeps promising it’s out fud delivery, even got a time.
Waited in and then had a message in the evening to say sorry the driver missed us!!????
We were in in fact we saw one of the vans drive by not even slowing down to check the address.
Said it would be here today, now thd up date is it is still at the glen field depot. ??
It with have been perfect to have been delivered on the 18th as promised, now it us going to be the 22nd?? I gave to Jake a special journey now to deliver it!! Not very happy.
Amazon can still deliver on time at Christmas!!???
19. december 2025
Besvarelse fra bakerdays
We’re very sorry for the frustration and inconvenience this has caused, especially at such a busy time of year. We always make sure orders are dispatched on time and collected by our courier as scheduled for delivery. Unfortunately, during this season couriers are experiencing exceptionally high volumes, which can lead to delays like the one you’ve experienced — though we completely understand how disappointing this is and we have no excuse for it.
We really do want to make this right for you. Please message us directly at sales@bakerdays.com so we can look into your order and discuss the best way forward. We look forward to hearing from you and helping to resolve this as quickly as possible.
The photo cake was great
The photo cake was great the photo we sent came out perfect. And the cake was very tasty.
17. december 2025
Besvarelse fra bakerdays
Thank you for sharing this with us! We’re so pleased everything turned out well and that you were happy with both the finish and the taste. It means a lot to know we played a small part in your celebration. We look forward to be a part of your future celebrations!
Rubbish Customer Service
Second year in a row the birthday cake arrived late. Last year when i complained i was promised a replacement cake but no replacement cake was sent. This year when i complained i was promised a refund of the delivery charge but 2 weeks on and no refund given. I will never use them again. Useless company and a waste of time complaining. They just blame the delivery company and take no responsibility for the service they give.
3. december 2025
Besvarelse fra bakerdays
We're truly sorry to hear about your repeated experience and the frustration it has caused. This is absolutely not the service we want to provide, and we sincerely apologize for the delay in both the cake and the refund process. We understand how disappointing this must be, and we take full responsibility for our part in it.
Please contact us directly at sales@bakerdays.com, and we’ll make sure to resolve this as quickly as possible. We value your feedback and hope to make things right.
Great design, mediocre cake
The design was perfect for what we needed. The cake itself was mediocre, a little dry and not very tasty. That might have been because it arrived two days before I asked for it to be delivered
(though was still eaten within the best before period). The delivery driver threw the box over the gate on its side but the cake was well packaged, so no damage.
3. december 2025
Besvarelse fra bakerdays
Thank you for your feedback! We’re so glad the design was perfect for your needs. However, we’re truly sorry to hear that the cake didn’t meet your expectations, and we completely understand your disappointment with the early delivery and the delivery driver’s actions.
We’d love to make your experience a 5-star one. Please contact us at sales@bakerdays.com, and we’ll do our best to address the issues and ensure a better experience in the future.
Delivery of the cake was great
Delivery of the cake was great, very well packaged in a lovely box,the cake itself looks brilliant-haven't got to try it yet but if everything else is to go by, then it's going to be fantastic!
16. december 2025
Besvarelse fra bakerdays
Thank you so much for your kind words! We're thrilled to hear that the delivery and packaging exceeded your expectations. We hope the cake tastes just as fantastic as it looks! Until your next one!
Nice design, but poor taste
Nice design - exactly what I ordered. Well and safely delivered. However, the cake itself wasn't fresh and it's taste/quality was quite poor.
12. december 2025
Besvarelse fra bakerdays
Hi! Thank you for your feedback. We're glad to hear the design and delivery met your expectations, but we're truly sorry to hear that the taste and freshness of the cake fell short. This is not the experience we aim to provide.
We’d love the chance to make it right – please reach out to us at sales@bakerdays.com, and we'll do our best to resolve this for you.
Disappointed ☹️
We ordered a 50th birthday cake for our daughter to be delivered on a set date came 3 days earlier in a damaged box so we checked cake which was supposed to WHITE but was an off blue.Also slightly out of shape.Did not complain as the cake was still moist and eatable.Would not use company again considering the price we paid bit disappointed.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Hi there. We're really sorry to hear about your experience, and we completely understand your disappointment. A cake arriving damaged and not as expected is definitely not the experience we aim to provide. We're grateful that the cake was still edible, but we want to make this right for you. Please reach out to us at sales@bakerdays.com so we can look into this further and ensure it doesn’t happen again.
George's birthday cake
Usual excellent quality . Delivered on requested date . Just as I ordered . Perfect
10. december 2025
Besvarelse fra bakerdays
Thank you for the wonderful review! We're so happy to hear that the birthday cake was just as you ordered and arrived on time. We appreciate your continued trust in us and look forward to being part of your celebrations again!
Besvarelse fra bakerdays
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience. We look forward to serving you again soon!
Very good customer service
I had occasion to order a complimentary replacement cake when the original cake arrived very late (due to courier not Baker Days). I dealt with Armin who was hugely helpful, very polite and professional and sorted the order for me. The cake itself was lovely. Great personal customer service.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Thank you so much for your lovely feedback! We’re delighted to hear that your replacement cake arrived safely and that you enjoyed it. We’re especially pleased to know Armin was able to help — we’ll be sure to pass along your kind words.
Your experience means a lot to us, and we truly appreciate you taking the time to share it. Until your next order! 🎂✨
Gluten free cake
I ordered a gluten free cake for my son’s 1st birthday. It arrived on time which was great, however the cake was the worst I’ve ever had, the sponge was a strange consistency & it was very dry. I paid a lot of money for it but most of it ended up in the bin, I was very disappointed!
2. december 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Thank you for your feedback, and we're sorry to hear about your experience – especially for such a special occasion as your son’s 1st birthday. This is absolutely not the quality we aim to deliver, and we understand how disappointing it must have been, particularly after spending so much and looking forward to the cake.
Please contact us at sales@bakerdays.com. We’d really like the opportunity to make this right for you.
The cake I ordered arrived damage…
The cake I ordered arrived damage caused in transit. They were very quick to deliver another cake by a different courier. Cake was delicious thank you
14. november 2025
Besvarelse fra bakerdays
Thank you for your review. We’re really sorry to hear that your first cake arrived damaged — that’s never the experience we want for our customers. We’re glad we could quickly arrange a replacement with a different courier, and it’s wonderful to hear that you enjoyed the cake in the end.
Thank you again for your patience and for giving us the chance to make things right. We hope to bake for you again soon!
Return user. Pros and cons
I have used bakerdays 4 times now and I will probably still use them in the future for the following reasons:
1. No disappointments: you get your cake as scheduled.
2. Wide range of choices in terms of cake art, photo art, etc.
3. Loads of promos and discounts usually available.
4. Delivery packaging: Although you’d have loads of recyclable materials to dispose of afterwards, you’re sure that your cake would arrive in one piece.
What could they improve on?
The size! The cakes are quite small. If they tell you it can feed up to 55 people, don’t get your hopes up, those 55 people would need to take a bite each - literally!
The cost. Delivery fee, especially on weekend is expensive. The cake itself is also expensive.
Other than that, they’re great. Customer service is good too.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Thank you for taking the time to leave such a detailed and thoughtful review, and for choosing bakerdays again and again. We truly appreciate your continued support!
We’re delighted to hear that you’ve consistently received your cakes on time, enjoyed the variety of designs, found great promos, and felt confident in our packaging. It’s wonderful to know our customer service has left a positive impression too.
We also really value your honest feedback about the cake size and costs. We understand that serving sizes and delivery fees — especially at weekends — can sometimes feel limiting. Your comments are truly helpful as we continue to improve.
Thank you again for your loyalty and for helping us make bakerdays even better. We look forward to creating more special cakes for you in the future! 🎂✨
Very disappointed with this company
Very disappointed with this company, have always used them in previous years and as far as I'm aware, deliveries were made on time and actually arrived.
We had claimed quite a few reward points from the large orders we had placed in the past, so we decided to use them.
The first order did not arrive on the day requested. I had to chase, left various messages, then someone did eventually call me back and told me they would be in contact within the next hour and they didn't. Continued to chase, the order arrived 3 days later. I understand things go wrong, but communication goes a long way.
Second order that was placed on the same day for the following week, never arrived, have called and left a message, sent emails. Had a response to say they tried to deliver the package twice and they had trouble contacting to you. They left a calling card at the location for updates.
We are a company; there is always someone here, not once did anyone make contact. We also have an answering machine; no messages were left. No order has arrived.
I believe the company have a problem with who they use for their delivery, which is a shame as it will affect the company's reputation
3. november 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Hi there,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration you’ve experienced. This is not the level of service we aim to provide, especially for a long-standing customer who has supported us over the years.
We completely understand how disappointing it is when deliveries don’t arrive as scheduled and communication falls short. While we have no control over the parcel once it has been dispatched, we absolutely appreciate you bringing this to our attention, as it helps us address issues with our delivery partners and improve the experience for our customers.
We are currently reviewing what happened with both orders, including the reported delivery attempts and communication from the courier, so we can prevent this from happening again.
We’d really appreciate the chance to resolve this directly for you. If you could contact us at sales@bakerdays.com so we can make this right for you.
Birthday cake
My birthday cake went to the wrong address and when I found it it was damaged. This was probably down to the courier and not Bakers Days.
However the cake was delicious.
I was offered a refund and dealt with somebody called Armin who was polite and really helpful so grateful for that.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Thank you for your honest feedback. We’re really sorry to hear about the delivery issue and that your cake arrived damaged — unfortunately, once dispatched, courier handling is out of our direct control. That said, we always raise cases like this with our delivery partners to help prevent it from happening again.
We’re so glad to hear you enjoyed the cake itself and that our team member was able to assist you promptly. Thank you again for your kind words and understanding — we truly appreciate your support! 💛
Amazing Gooey Brownies
Amazing, gooey brownies which stayed fresh for days after delivery! Absolutely loved this Birthday surprise 🎁
2. november 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Thank you for your wonderful 5-star review! We’re delighted to hear you loved the gooey brownies and that they stayed fresh for days — the perfect birthday treat! 🎂✨
We’re so glad you enjoyed your surprise and hope to bake for you again soon!
The cupcakes were perfect!
The cupcakes we received were amazing! They did an amazing job following the design that we wanted and they delivered on time!
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Thank you for your wonderful 5-star review! We are so happy to hear the cupcakes arrived on time and matched your design perfectly. 🎂✨
It is lovely to know they were enjoyed. We really appreciate you choosing bakerdays and hope to bake for you again soon!
A Wonderful Gift, Seamlessly Delivered
I ordered a cake online for my cousin, and it exceeded all expectations — beautifully made, absolutely delicious, and delivered right on time. Truly wonderful service!
3. november 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Thank you for your wonderful 5-star review! We’re delighted to hear the cake was beautifully made, delicious, and arrived right on time for your cousin. 🎂✨
It’s great to know the gift made such a positive impression — we truly appreciate you choosing bakerdays and hope to bake for you again soon! 💛
I have ordered of this company for many…
I have ordered of this company for many occasions and they never let me down cakes are always fresh and delicious, price is amazing and the staff can’t do enough to help with any questions or queries so the cake is perfect for you. Absolutely amazing have recommended and will continue to do so.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Thank you for your fantastic 5-star review! We’re truly delighted to hear that you’ve chosen us for many occasions and that you’ve consistently enjoyed our cakes and service. 🎂✨
It means a lot to us to know you find the cakes fresh, delicious and great value — and we’re so glad our team have been able to help make everything just right for you each time.
Thank you for recommending us — we really appreciate your support and can’t wait to bake for you again soon! 💛
Unexpectedly surprised!
I ordered a cake from BakerDays about 3 weeks in advance. After placing my order, I came across some of the negative reviews and started to worry a bit.. but I decided to have faith and see how it went.
The delivery arrived right on time at 10am (I’d paid for delivery before 1:30pm), and I also ordered two helium balloons. When I opened the box, I was actually surprised.. everything looked great! The cake looked amazing and was beautifully presented. The only disappointment was the balloons, which were completely different designs from what I’d ordered. I was sticking to a colour scheme for a party, so that was a bit of a letdown. I contacted customer service and spoke with Armin by email, he was polite and helpful, and assured me I’ll receive a refund for both balloons. The only thing I found a little unreasonable was the 20–30 day refund window, but we’ll see how that goes???
Now, back to the cake, it was lovely! I’d seen a few people say theirs were dry, but that wasn’t the case for us at all. It was fresh, soft, and really moist (sorry, I know some people hate that word lol) I ordered the chocolate flavour, and while it could’ve had a bit more of a cocoa kick, it was still very tasty and everyone enjoyed it.
Overall, I’m pleasantly surprised and happy with the cake, just wish the balloons had matched the design I chose! 🎈
(How do I add a photo of the cake I want to show it off?)
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra bakerdays
Thank you for your wonderful 5-star review! We’re delighted to hear your cake arrived on time, looked beautiful and tasted great — and we’re so glad you were pleasantly surprised after placing the order. 🎂✨
We’re sorry to hear about the mix-up with the balloon designs. We always raise cases like this with our team so this will not happen again. We’re pleased our team could assist you and arrange a refund.
Thank you again for choosing bakerdays — we’re so happy to have been part of your celebration and hope to bake for you again soon! 💛
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