One of the items I purchased from Baileys Home online arrived shattered. They decline to replace it or reimburse because, they now say, they do not pack purchases for international shipment. The freig... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The store detectives are a bit over the top and the staff rude or almost fearful. I was given incorrect information about an exchange not being told that there are 2 businesses operating from the sam... Se mere
We enjoyed our visit to this interesting homeware store, housed in old converted barn buildings. It has a wide range of unusual, quirky and somewhat traditional and mostly handmade quality items, whic... Se mere
Absolutely love a visit to Baileys it’s such a wonderful place to spend a few hours and I always come away with a few new additions for the home on each visit. Their ever changing collection is so t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Timeless furniture, lighting and homeware, housed in a series of old farm buildings in rural Herefordshire
Kontaktoplysninger
Storbritannien
- www.baileyshome.com
2,4
Under middel
22 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have made several visits to Baileys…
I have made several visits to Baileys and there is no question that they sell some lovely products, many of which feel unique and distinctive, though often over-priced. But all my visits have been marred by a decidedly rude and unempathetic mature woman who seems to be in charge. Customer care doesn't seem to be in her vocabulary and such a strange smugness. The younger staff are much more helpful. It is such a shame as it ruins the experience. Normally I would recommend an outlet with interesting and creative products but honestly, the customer care kills the pleasure. A simple change of staff would solve things.
23. december 2020
Uopfordret anmeldelse
Appalling customer service
I bought 6 mugs (pottery ones costing £17.50 each) as a Christmas present for my son & his wife. One had a hairline crack in it which meant it wouldn't hold liquid. A potter has told us this is due to the glaze cracking when it is cooled too quickly after coming out of the kiln. It was hard to see with the naked eye and only apparent when we put tea in it and it leaked. My daughter in law rang them to tell them. They asked for photos which she provided. They refuse to admit it is their fault and replace the mug despite numerous phone calls and say she must have caused the damage herself which is untrue. I can't believe their attitude and will never deal with them again. Beware!
16. januar 2015
Uopfordret anmeldelse
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