Bahamasair Anmeldelser 4

On March 14, 2026, when I was claiming my baggage at Nassau Airport, I discovered that two of the four bags I had paid handsomely to check in were damaged—one completely unusable, and the other, new, dented.
I did everything they asked me to request a refund at the airport, but so far, the only thing they've offered me is a discount on my next flight with Bahamasair, which I will clearly never use again.
I would like to know if there's anything I can do to get the refund I'm entitled to.
I'm attaching the correspondence I exchanged with the airline and the documentation I received.

Try to work with Customer Service but they simply can care less to try to work with their clients. I reached out by phone snd by email. If you need to travel to Bahamas I would not recommend this airline. Simply use other providers.

Vol horrible, retard de plus de 2h, valise qui arrive aussi en retard. Franchement n’importe quoi et c’est dommage parce que les hôtesses étaient sympa.
Je ne recommande absolument pas cette compagnie, fuyez tant que vous pouvez de toute vos forces lutter face au bon prix qu’ils proposent car l’expérience n’en vaut pas la peine.

J'ai acheté un billet pour les Bahamas A/R, mes vols ont été annulés à cause du covid.
À l'heure actuelle, la compagnie ne veut pas verser l'argent à edreams pour me le transmettre. Je tourne en rond depuis le 27 novembre 2020. En espérant revoir mon argent un jour, en attendant zéro service client.