Backcountry.com Anmeldelser 

I was asked to reach out to backcountry.com to see if we could resolve my concerns over a recent return that I made that was done. What a complete waste of time and energy. They were not willing to do anything. I think they only responded to my review to make it appear as if they were willing to work with me. Do not order from them if you are not 100% sure of the sizing.

I recently bought my daughter a $180 North Face vest as a thank you gift for taking care of me after surgery. Backcountry used Doordash to deliver it to her DC apartment, where it was left in front of a security gate, rather than behind the gate as UPS and Fedex always do. It was stolen before she could get it. Backcountry was unwilling to help in any way, so I am out the money with no gift for my daughter. Also, the same vest went on sale three days later for $118. I’m so disappointed in this experience. It’s the worst delivery service I’ve every had.

Super easy interaction with Marla B, got a price match and I love being able to complete my purchase securely via chat.

Marla B was very helpful & resolved my issue quickly without any hassle. Marla was supportive & very empathetic. Marla offered their Summit+ for future purchases & completely understanding when I declined.

Company mailed the wrong item. It happens - totally get it. We returned the original shipment and they refused to refund stating "they don't carry that item." Absolutely awful customer service. Do not trust this company. Thank goodness you can dispute card charges. If you get stuck with this company on a refund, go that route.

The newest owners try to sell cheap clothes at high prices by using deceptive ”sale” notices. Returns and refunds are nearly impossible. The Better Business Bureau gives them an “F” rating!

They advertise 15% off on your 1st order for signing up for text subscription. The code does come to you but when you try to use it, it doesn't work. Asked them if they could apply the 15% to the cart and send the invoice via email. They said they can't and neither could they offer another code that actually works. Don't fall for the 15% or 20% or whatever they're advertising. It's a hook. Plus the guy wanted me to give him all my information over the chat and he said he'll text me a secure line to pay. (Very fishy). I wouldn't trust giving financial information like that to someone that I don't know on the other end. Just a bad experience in customer service and living up to what you advertise.

I recently bought a northface puffer shoes for my GF and she absolutely loves it. The boxing and packing was great and everything inside the box was amazingly packaged and I got a sweet discount deal to what I believe to be their affiliate. I will definitely come back here to shop again.

Excellent .perffect experience
Very professional and efficient support

I bought a Patagonia coat for my husband for Christmas in November. He opened the coat Christmas and has worn it twice. It is falling apart and the filler is coming out like crazy. I contacted backcountry for an exchange with a non-defective product. The company emailed me back and approved the exchange and or refund in two emails. Then I received an email saying that it was AI who responded and that they would not be issuing a refund or exchange and that I needed to take it up with Patagonia. Beware of their customer service. Do yourself and favor and buy direct not through this terrible website. You could spend hundreds of dollars and they will not stand behind their product.

Marla B. was so helpful and fixed my issue in like 5 minutes. Customer service like this is what makes me go to backcountry first when I need to purchase new gear. Thanks Marla!

Marla was super helpful and provided multiple options to help fix an interesting shipping mishap.

Ordering was easy! shipping not so easy. It took 4 days for a shipping label to made for order. Another 4 days for package to make it to local area for delivery. Package was sent out on day package was to be delivered. Doordash did not make delivery. Tracking said unable to deliver. Unable to deliver was not on my end. Package sent back to local hub. Waiting for Doordash to pick up package so it can be delivered. Doordash did not have a schedule for delivery. Very frustrating experience.

My shopping with backcountry.com was fine - the shipping however was a nightmare. The item never actually shipped and tracking I received continued to push out. I would be weary of using their shipping method (via DoorDash). However I had a great experience with their customer service, Reynaldo S., who was proactive in helping me file a claim and issuing a refund. If it wasn't for him I would have been a little more upset about the situation. Ultimately had to order my need from a different supplier.

Marla B. Is awesome! Fast responses, didn’t ask unnecessary questions. Fixed it immediately. Very friendly.

Order is running late to find out today its lost incompetent company!!! Buyer beware!!!!

I ordered my husband a bunch of gear, but they sent my entire order to someone else and then sent me someone else’s order. It was incredibly frustrating to get them to help me. Finally, they reshipped my gear, but they sent me a confusing message saying that several items in my order (which had been delivered to a random person) were out of stock and I needed to choose different items. To top it off, Arturo, the gearhead, was extremely rude and sassy to me even though I was nothing but kind and understanding. I rarely write reviews, but this was truly outrageous.

I received a gift card for Backcountry this Christmas, though it would not work on the site and so I messaged a Gearhead and they said they'd ordered for me. I wasn't able to find the order on the site, so I messaged a gearhead again and they let me know that I still had an amount leftover on the order that the gift card had not covered. It is frustrating that the employee who completed my order didn't let me know that, but I paid the leftover charge and thought I was good to go. After the expected shipping time passed and I still didn't have my package or any update, I messaged a Gearhead again. They told me that my card was declined, though I was able to provide a screenshot of the charge on my card to prove that wasn't the issue. The Gearhead eventually found that multiple items from my order were no longer in stock, so it couldn't be sent. None of this would have been much of an issue to me if it didn't require me reaching out over and over again to get any movement on my order. I'm sure the gear heads could have done better, but I'd say there is a systemic issue if I talked to multiple employees and a resolution still took all those attempts. To make it worse, I had to try multiple times with the payment, so three different employees looked at my order and were unaware that the items I ordered were unavailable. It's also frustrating that even after I ordered those items they apparently weren't reserved? It was a painful process all the way through and all they did was refund my card (hopefully) and give me a credit on my account for the amount of the gift card. It was an absolute mess and they offered no compensation to try and make up for any of it. Needless to say, I will not be shopping at backcountry again.

Great communication, very positive interaction with Marla B. Made the whole sale easy-peasy!!