Marla was extremely helpful! She went above and beyond by laying out all of the options available to resolve my issue. Chatting with her was a breeze, and she understood what my problem was once I val... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought a helmet, it doesn't fit and now I can't return it because it was "Final sale". The problem is you only get the "Final Sale" message after selecting both the color and the size and the fo... Se mere
Marla B. was very helpful in understanding why my military discount code wouldn't work (only one every 30 days). Marla was still able to help with providing an exception to the discount and placing th... Se mere
Virksomheden har svaret
Marla B. was so helpful and awesome even though it was a difficult process to try and split my online order payment. Very great at her job!!
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Find the foremost selection of The North Face, Mountain Hardwear, Arc'teryx, and Patagonia skiing, camping, hiking, and backpacking gear on Backcountry.com. As the premier online outdoor gear retailer, we offer a 100% satisfaction guarantee and free shipping.
Kontaktoplysninger
4,0
God
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Backcountry "Gearhead" gave me the…
Backcountry "Gearhead" gave me the address of a FedEx to return my items for free and when I arrived, FedEx charged me to print the labels. I also had to email Backcountry repeatedly before they FINALLY gave me a refund, almost one month after returning items.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for sharing this feedback, and sincere apologies for the confusion with your return and the delay in receiving your refund. What you described with the FedEx label charge and the time it took to process your refund is not the smooth experience we want for our customers. We would really like the opportunity to review your order details and make this right, so please contact our team at 1 801 204 4655 and we will be happy to take a closer look and help resolve things.
With the new private equity owners this…
With the new private equity owners this shop has really done down the drain. Sad to see but i've moved my shopping pretty much entirely to other places.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
With the new private equity owners this shop has really done down the drain. Sad to see but i've moved my shopping pretty much entirely to other places.
I ordered a Patagonia coat for my son
I ordered a Patagonia coat for my son. We are now 1.5 months down the road and I have yet to get it. The first one they sent had a broken zipper-- it took 3 weeks to get a new one, which ended up being the wrong size. We are now 1.5 weeks down the road and the new coat has yet to be sent. It is a nightmare to do returns/exchanges and it all has to go through tedious processes that take forever. I will never use them again
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
We’re very sorry for the long and frustrating experience you’ve had trying to get the right Patagonia coat for your son—from the defective zipper, to the wrong size, to still waiting on the latest replacement. Returns and exchanges are meant to be straightforward, and current policy even encourages placing a new order right away so the correct item can arrive quickly, but that clearly hasn’t matched your experience here. Please contact us at 1‑800‑409‑4502 or service@backcountry.com with your order details so a specialist can review the full history, confirm the status of the replacement, and work to get the correct coat or a refund resolved as quickly as possible.
Good customer service
Marla B. was friendly and efficient! Price-matched another site
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for your feedback! It’s great to hear Marla was both friendly and efficient while helping you secure a price match with another site. Backcountry’s Lowest Price Guarantee is designed for exactly this kind of situation, and we’re glad it worked smoothly for you
Awful service
Awful service. I purchased a coat for someone as a gift and then learned that person had already purchased a coat, so the one I purchased was no longer needed. I went through their system and the return was sent back to them in a few days. 60+ days later they have acknowledged the item has been returned in their system, yet after 5 calls and weeks later still no refund. Unfortunately, this isn’t the first time I’ve dealt with them on holding funds way past the legal time frame. They are awful to deal with.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
We sincerely apologize for the repeated frustration you’ve experienced with this gift return and the delay in receiving your refund. A return that shows as received in the system should be processed well within the normal return and refund window, and having to follow up multiple times is not acceptable. Please contact us at 1‑800‑409‑4502 or service@backcountry.com so a specialist can review your return history, confirm the refund status, and ensure any remaining funds are issued back to your original payment method as quickly as possible.
Marla B was awesome
Marla B was awesome. So fast, so knowledgeable and she immediately helped me to find the right bindings for my style, set up, etc.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for sharing this awesome feedback! It’s great to hear Marla was able to quickly dial in the right bindings for your style and setup with such knowledgeable support. Expert Gearhead advice is a big part of what the team aims to provide, and we’re glad it made a difference for you.
Shameful Customer Service and Zero…
Shameful Customer Service and Zero Accountability — Backcountry Has Lost My Trust
I’ve been a loyal Backcountry (and Competitive Cyclist) customer for many years, but after this experience, I will never use them again. My wife’s Backcountry account was hacked, and the thieves used her saved credit card information on Backcountry’s site to order boots shipped to the Northeast. Despite this being a clear security breach on their own platform, Backcountry refuses to acknowledge any responsibility.
What’s worse is their total lack of integrity in handling the issue. They promise call-backs that never happen. They refuse to let you speak to a customer service manager. They committed to issuing credits as a resolution, but those never materialized. Every single time you reach out, they deflect blame to the bank or the credit card company — anything to avoid owning their part in this hack.
It’s easy for a company to look great when things go smoothly. The true test comes when something goes wrong. Backcountry failed that test miserably. Everyone makes mistakes, but how you respond to them defines your business. Backcountry has chosen denial, avoidance, and finger-pointing over accountability and customer care.
If this is how they handle compromised accounts and stolen credit card information, think twice before trusting them with yours. Backcountry’s lack of cyber security — and their unwillingness to take responsibility — is deeply disappointing.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
We are truly sorry for the distress and loss of trust this situation has caused you and your wife, especially after being loyal customers for so many years. No one should feel that their concerns about a compromised account and unauthorized charges are being dismissed, and the missed callbacks and unfulfilled credit commitments you describe are not the standard of service we aim to provide. Please contact our customer support team at 1‑800‑409‑4502 or service@backcountry.com so a specialist can review the account activity, coordinate with your bank as needed, and work through a clear resolution with you. We do have supervisors and managers available to speak with you directly, and we are committed to making sure you are taken care of and that your concerns are fully addressed.
Reynaldo S was extremely helpful and…
Reynaldo S was extremely helpful and efficient. He quickly understood what I needed and efficiently took care of placing my order. He was also understanding that I didn’t want to pay for the return label since I was doing an exchange (and your AI response said the label was free for an exchange).
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for taking the time to share this, and it is great to hear that Reynaldo was so helpful, efficient, and understanding while placing your order. Feedback like yours is really appreciated, especially around exchanges and return labels, and will be shared with the team to help keep the experience clear and consistent. We are glad Reynaldo was able to get everything taken care of for you and hope you enjoy your new gear.
Gearhead Reynaldo S
Gearhead Reynaldo S was very knowledgeable and helpful. He was prompt in answering my questions.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for sharing this kind feedback about your experience with Reynaldo. It is wonderful to hear that he was both knowledgeable and quick to respond to your questions. We appreciate you taking the time to let us know, and we hope your new gear works out perfectly for you.
Backcountry will ship your items via…
Backcountry will ship your items via Ontrtac delivery service. Well known or stealing and losing packages. Well mine was sent back to vendor withiut my knowledge. Same issue with 2 other deliveries in same month. DO NOT ORDER FROM BACK COUNTRY UNTIL THEY CHANGE THIER SHIPPER
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
We’re very sorry for the repeated delivery issues you’ve experienced and for your package being sent back without your knowledge. Your frustration is absolutely understandable, especially after multiple problems in a single month. Please contact us at 1‑800‑409‑4502 or service@backcountry.com so we can review your recent orders, address any missing or returned shipments, and escalate your carrier concerns internally.
After getting disconnected several…
After getting disconnected several times and having the system time out I was super frustrated. I couldn’t get anyone to just submit the order I needed. Then Marla got on and was super helpful! She got done what I needed and I’m so grateful.
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for sticking with us and for sharing this experience. While it’s clear the repeated disconnects and timeouts were very frustrating, it’s great to hear Marla was able to step in, get your order submitted, and turn things around. We appreciate your patience and your kind words about her help.
Reynaldo S
Reynaldo S. was excellent! Exceptionally helpful, patient, and kind. Backcountry's return/exchange policies are top notch–very customer-friendly. Thank you Reynaldo!
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for sharing this wonderful feedback! It’s great to hear Reynaldo’s patience and kindness stood out and that our return and exchange options felt straightforward and customer‑friendly for you. We’ll be sure to pass your thanks along to him and the team.
super efficient and helpful
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for your feedback! It’s great to hear our team was both efficient and helpful during your experience.
Besvarelse fra Backcountry.com
Thank you for your feedback! It’s great to hear our associate was so helpful during your experience with us.
The person assisting me was on top of their game!
The person assisting me was very helpful and clear on the information I needed to provide. They even took some screenshots to show me exactly where to look for item numbers, etc. Overall, quick response and patient.
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for sharing this detailed feedback! It’s great to hear the rep was clear, patient, and even used screenshots to walk you through exactly where to find what you needed, making the whole experience both quick and easy to follow
reynaldo was so helpful!
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for sharing this! It’s great to hear Reynaldo was so helpful during your experience, and feedback like this means a lot to the team.
Customers service was wonderful but gift card issue is unnecessary
Customers service was wonderful. Appreciate the help from the gear heads.
I love backcountry and will continue to shop, however, I don’t understand the reasoning you can’t use multiple gift cards on one order without going through the chat with gear heads.
While the customer service was wonderful, it was an unnecessary experience that took an hour and fifteen minutes of my time and for backcountry, it took an hour a fifteen minutes of your time. It can’t be efficient for you and def frustrating for the customer. I hope you’ll fix the multiple gift card issue. Nonetheless, I appreciate the gear heads.
-paul
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for the thoughtful feedback and for the kind words about our Gearheads and your overall experience with Backcountry. You’re absolutely right that having to use chat just to apply multiple gift cards is inconvenient and time‑consuming for both you and our team. Current policy allows only one gift card per order unless a Gearhead manually applies additional cards, which is why you had to go through chat, but your experience shows this process needs improvement. Your comments will be shared with the appropriate teams as we look at making gift card use more seamless, and in the meantime, we truly appreciate you sticking with us.
Marla B was able to help me quickly and…
Marla B was able to help me quickly and easily
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
Thank you for sharing this! It’s great to hear Marla was able to assist you so quickly and make the whole process feel easy. We appreciate you taking the time to leave this feedback.
Backcountry.com SUCKS, their customer support is a disaster
This company used to be a good place for outdoors clothes. Well not anymore, they suck now. They shipped me a wrong item, when I called they admitted they couldn't exchange it because they did not have my original item in stock. I had to ship their wrong item back. They took their sweet time to acknowledge my return, said they processed the refund, and 3 weeks later I found out they never did! I had to call them again and again. And the money is still not back on my credit card!!!
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
We sincerely apologize for the series of issues you experienced—from receiving the wrong item, to the lack of exchange availability, to the delay and confusion around your refund. This is far from the level of reliability and follow-through we want to provide, especially when you’ve already taken the time to return an incorrect order. Please contact us at 1-800-409-4502 or service@backcountry.com so we can review your order history, confirm the status of your refund, and work to resolve this promptly. Your feedback is important and will be used to improve our processes.
Customer service representatives lie
Backcountry has customer service representatives that blatantly lie about price matching.
They say they cannot price match with major retailers, such as Bloomingdale’s, Macy’s, etc., because these retailers do not clearly stated that they are “ authorized retailers” of brands. Please note that even the brands manufacturing items do not state this on their website.
They also inflate their prices compared to these competitors. Avoid.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Backcountry.com
We’re very sorry for your frustration with our price match process and how it was communicated. Our price matching policy does require that the competing item be sold by a U.S.-based online retailer that is an authorized dealer for the brand, and that the item is identical and in stock, but this should always be explained clearly and respectfully, never in a way that feels misleading. If you’re willing, please contact us at 1-800-409-4502 or service@backcountry.com with the examples you were price-matching so we can review how your request was handled and see whether we can make this right.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.