Avon Cosmetics Anmeldelser 

Terrible customer service. It's almost as if they don't want you to be able to contact them in any way. Forty minutes hanging on their phone line before I got fed up (and who knows how much this was costing?). Then tried their WhatsApp contact - EIGHTEEN HOURS later (and counting) I've still not had a reply. Would not recommend dealing with this company. There are so many better retailers out there.

Wanted to place an order for my wife/daughter. Do registered for the 10% discount, a code that didn’t work. So I used the WhatsApp contact, and when I did get a reply wanted me to place the order and send in a screen shot for a refund of the 10%. I said no, I’d like a code that worked. A dozen or so messages and over 10 minutes trying to speak to someone, I’ve given up. It’s not the discount but the principle tells so much more. Why would you deal with a company with zero customer service? Hope my wife heeds my advice…….

Shipment SH754319 had most of items missing I have e mailed Avon last week when my package arrived open and tucked inside box, the items Missing are ultimate shine shampoo, ultimate shine spray and leave in conditioner spray, not happy has haven’t had an e mail back so could you e mail me back and let me know if and when these products will arrive Thankyou .

Avon is a great opportunity to earn some extra money. Especially in the current times. I have been selling Avon for 14 years and have not found any major issues during this time.
I personally believe that if there is a problem it is best to remain calm and discuss the problem. Use the name of the person you are talking to.
When I have ordered online for direct delivery by Avon to customers there have been no issues.

I received the wrong size pyjamas 4 times. When I told them the first time, they resent the same wrong size. I then contacted them again and asked them to check why this happened twice because surely there must be something wrong at the depot or something. I warned them I'd ask for a refund if the wrong size was sent a third time..... Which it did. I got a refund...and also got another parcel from them which I didn't ask for. It contained....the wrong sized pyjamas for the 4th time!!! I give up! It actually made me laugh because it's so ridiculous! Also, customer service is not very good at all. The first couple of emails were alright (for the first mistake), after that I got a "thanks for your email", nothing else... And then my emails were pretty much not answered anymore. It's like they don't care. The good thing is I didn't have to return the pyjamas, so no hassle on that side. They'll probably go to a charity shop.

Will never spend a penny with this company ....
My mother was a Avon rep for well over 25 years never missed a bill she sadly died ..so we checked with everything with her estate and she hadn't paid acouple of bills...we called them they expressed their sadness...we explained that we were going through all her paper work and to give us time as her funds were obviously tied up 1 month later we got an lawyers letter demanding the account be settled and they had checked her estate and she had plenty money to cover the debt ...absolute lies as my mother did not have anything in her account and the house was in my father's name and he was very much alive ...absolute horrible company 25 years my mother devoted her time and they barely gave 25 day to settle things ....it was paid after they were told to back off by our lawyer every piece of Avon product my mum had in her house was binned
Shameful
TO THE LADY who has been with them 30 years who slagged the young girl of for not paying NOT YOUR BUSINESS

Paid almost £5 for express postage.

A week later and no correspondence, no delivery. Avon are using evri, go figure.

Avoid avoid avoid and Where's my refund

BEWARE, don't sign up to be a rep and don't buy, or you're encouraging exploitation.
They claim to be a company for women, but it could not be further from the truth!
I've signed up 2 years ago, after I left my job to raise a new baby. I've seen their work from home ad on gumtree and thought: it's a well known company, so nothing could go wrong...
2 years on after walking around with the little one in the pushchair door to door, dropping off brochures twice a month, sorting customers orders etc., I was still making just about enough to cover the cost of their brochures and bags.
I was working about 4 hours a week and getting paid about £0.50 a week.
This should be illegal.
To top it all off, I was late to pay my latest invoice (ok, my bad) and was charged £20 fine, which was more than a quarter of what I owed them anyway! I believe even loan sharks wouldn't charge me as much, and they would have at least sent me a letter that I owed them something.
I haven't even earned £20 in the whole 2 years. However, recently I downloaded an app that pays for playing games and earned £10 after a month! How does that make sense???
Spoken to 2 departments there and all I got was rude responses and 'computer says no'.
Absolutely appalling experience, do not get involved! Get a part time job in care, you will be paid fairly, or just play mobile games to make extra pocket money, at least you won't lose anything.

I used to be an agent a few years ago and I have just found out that I supposedly still owe £57. This has all come to light as I am applying for a mortgage and was declined. When checking my Experian report, I have bad debt on there from Avon going back over 2 years. When trying to resolve this to take the debt off my report, customer services are shocking. They say they can't do anything and I need to speak to a manager. They can never put me through to one and constantly tell me I need to prove I have made the payment over 2 years ago. They have never chased this debt and can't prove what I owe this money for, but insist they can't help. So upset ad can't get a mortgage based on this and no one there wants to help. Shocking customer service.

Avon’s today tomorrow always collection elixirs first date of Turkish rose. Smells exactly like Turkish delight I like the smell as it smells like it. It also smells similar to ghost original as that smells like Turkish delight.

Avon soft musk lily is my favourite perfume as it’s powdery floral & affordable.
I have had 2 tomorrow lotions & atm it’s my favourite Avon body lotion.
I like the smell of incandescent I’m on my 2nd lotion.
Attraction game for her smells like chocolate & that’s nice as it smells like chocolate & not too overwhelming.
Eve confidence is a nice fruity creamy scent.

Having being an Avon rep for the last 30 years I am seriously thinking of resigning because their customer service is awful and I just cannot get this issue resolved.I had a delivery on November 19th with one box of items missing .Parecelforce their delivery service had sent the box back because it was damaged.I then got in touch with Avon via their What’s App service and was told by the Agent what had happened.No problem I was told we can see the box has been returned we will send your items out again.You will receive them in 3 to 5 days.Brilliant I thought until by Friday last week nothing had arrived so Saturday 26th I sent another What’s App message this time I got no reply so I rang their phone number instead.I spoke to a lady called Melissa at 9:27am she did the customary apology and said she would reorder the items.I was on the phone an hour by the end of the phone call I said to her I am going to give you the list of missing items and reeled off their item numbers and quantities .Melissa agreed with my items and said they would be with me by Tuesday(today).I received a box despite Melissa telling me there would be two boxes delivered today.I unpacked the order to find half of the products missing and not even mentioned on the invoice despite the conversation with Melissa the agent.I have tried to ring them three times tonight and every time the phone has been picked up but no one speaks .I have resorted to What’s App again and have now been waiting for a reply to my message over 45 minutes.This is totally poor communication on Avons behalf. Their call centre is clearly not in the UK as the ring tone changes , the quality of service is not up to standard and really needs looking into.I hope Avon monitors the reviews on here because you really need to up your game .

APPALLING, DISGRACEFUL, CUNNING SCHEME THATS GIVEN THE OK BY THE PEOPLE AT THE TOP. I AM NOT GOING TO JUST LEAVE THIS AS I BELIEVE THEM TO BE BLATANTLY AND UNAPOLOGETICALLY USING THIS EXCUSE AS A SCAM Unfortunately I’ve had to rate using star system else it would have been zero stars from me. Placed an order on line but literally an hour later I took a telephone call that meant I needed to cancel my order. And boy have Avon made that into the worst experience ever!! When I finally was able to speak to someone ( who’s first language wasn’t English so they didn’t understand, didn’t even know how everything all worked and didn’t understand English ) I was told couldn’t cancel my order which I had paid for up front just an hour before I tried to cancel. Was told on phone that their system doesn’t allow items to be cancelled. UTTER LIES BET IF I WANTED TO ADD TO THE ORDER TO SAVE ON DELIVERY FEES THE SYSTEM WOULD MIRACULOUSLY BE ABLE TO DO THAT 😳. Top and bottom could t cancel order and get my refund. I need to refuse the parcel when it arrives ( tho how at this time of year when ordering online for Xmas ). So I’ve got wait 5 days while they process the order then wait for it to turn up. I’m looking at potentially this not being sorted this side of Christmas. Appalling service for a brand that’s older than i am.I honestly believe they purposely do this so you end up having to keep the order. If I’m not home when the parcels arrives what do I do then?? It’s a very clever. Sales & Marketing Scam….. so you will keep the order or they hope you forget to return in whatever time frame they give you - I’m utterly disgusted and shall NEVER PURCHASE from again.

I see that other negative comments have not been replied to so I don’t expect one. But that’s fine as it goes towards me proving the disreputable sales practices being used by a company and brand I HAD UP UNTIL NOW always had a positive view of.

ID LIKE TO HEAR OFF ANYONE WHOS HAD A SIMILAR EXPERIENCE AS I SHALL BE DOCUMENTING AS MUCH AS POSSIBLE TO HOLD THEM ACCOUNTABLE FOR SUCH A DISGRACEFUL SCAM

It has been nearly a year now that Avon UK is sending me SMS notifications for ParcelForce deliveries of one of their customers. Despite phone calls and conversations via Messenger, my mobile number is still registered under their customer account!
Katherine Veale, please be aware that Avon UK is unlawfully sharing your details with strangers!

Love glimmerstick eye liner sugar plum waterproof however the blue waterproof mascara within 2 hours gives u panda eyes is not I repeat not waterproof

Didn't recieve item please don't order from this place they don't answer emails or calls

I am a new rep, when a product is not in stock they notify me, I received an e mail stating that the product was now in stock so I ordered it but found it was not in stock, I have had several orders from a customers but only one was in stock , how on earth are you supposed to run a business like this?? Appalling

I have been sent the wrong size twice. When I asked the second time apparently the correct size was out of stock and nobody thought to mention it. I was then told the correct size may be back in next month and I can check and reorder then! Unbelievable

Signed up to be an agent. Goods never arrived. I've now been passed to a debt collector for the £40 I apparently owe. Emails back and forth, asking me for proof of postage etc. Final email telling me I don't have an account and it's been passed to collections. All I need is confirmation that the good were returned to them. This has so far taken 5 weeks and is still not resolved.

Terrible service, surprised they're still in business

Really gone downhill. Buy local. They treat their reps appallingly.