Autocheck Anmeldelser 

Purchased a 5 car check through AutoTrader, could not retrieve the details of the one number plate check I inputted and had to request the number plate check again… I was charged for this even though it was the same number plate and within minutes of each other.
Badly designed website, it has a link straight from Autotrader but did not recognise that I had purchased 5 checks and requested more money when wanting to search a new number plate.
Contacted customer service received a refund of £10 given, therefore I paid £12.95 for one car check! This took 2 phone calls .. more waste of my time!
I would not recommend or use again.

Did a check on a 2020 car. Report came back it had been written off in 2006, with change of owners in 1993 and 2005!
Useless report and still waiting weeks later for a resolution. Communication is awful.

I purchased a vehicle and did a check with Experian Autocheck to check there was no outstanding finance on the vehicle. The check came back clear, so I decided to go ahead and make the purchase.

1 Year later I was contacted by a finance company to tell me that they had rights to the vehicle, and there was finance outstanding. I had to pay an additional £9,000 to keep the car, and experian are refusing to make any repayment as part of their "Data guarantee". What a total scam! Make sure you NEVER use this service!

Ref. CAS 1555117
Totally useless, waste of time !
Unable to access site after they took money immediately from my account.
Did not respond to any of my emails or return ]phone calls when called Mr Gcobani
Have no confidence in this service.
Car now bought without their assistance
Totally useless, waste of time !

James

I relied on AutoCheck, a part of Experian, for the purchase of a Porsche 911 and they missed an accident and and airbag deployment that Carfax found (after the purchase). Clearly, you can not rely on the information provided by this company.

So glad I read the reviews before using Experian. What made me suspect was the fact I was unable to read the term and conditions.

Most misleading and wasteful piece of information you can pay for, can't believe AutoTrader have them advertised.
Had shortlisted few cars that I wanted to run the checks on so bought the 5 check bundle thinking I will be getting relevant information. Used the first check to find out majority of the Information you'd expect to get is missing - (VIN, Mileage History, Engine Specs, etc.) Nothing close to what the Example Report looks like....
You'd get more out of running the Plate in the MOT system..
So I rang them up to Understand what went wrong and hopefully get refund. Was told that to get the information such as VIN, I have to enter that myself once I have bought the car ? That's just a joke as they have advertised it on the auto marketplace so surely you're trying to find out as much as you can about the car before you inspect it or buy it, not afterwards?
So the only option they offered me is to request the refund for the remaining 4 checks which is about a £5 and the single check has just cost you almost £17... definitely a great business plan.
I'd stay away and use other service providers as this is just a nonsense. Can't believe that Experian are behind this.

Terrible customer service. They can not read with understanding and wasting the customer's time.

Incorrect information on car I was selling showing as exported 20 years ago cars been in my family from new autocheck wouldn't remove and cost me a sale

Given the relatively high price of the Autocheck reports, I was surprised that they contain even less information than some of the free ones available. Why no MOT data or mileage history? The car that I was thinking of buying had the odometer set back 26,000 miles, but I would never known this had I relied on Autocheck alone.

After I’d paid for a set of 5 reports, I was unable to log back in to access my account. Customer services didn’t respond to my email and after spending 17 minutes on the phone with their Indian call centre, they just said they’d get someone to email me. I’m still waiting.

Accurate data - Recommended
I have had a good experience with Autocheck. I used them to compare the results with another provider and found that the Autocheck data was correct. The other company provided inaccurate data - which upon complaining has now been been changed.
My experience is that if you want the correct data first time you should use Autocheck.

Fantastic service, more professional and seems to have more up to date information compared to other vehicle checking sites.