Always very helpful customer service! Very pleased with our Atlantis water softener which we've had for eight years. EXCELLENT SERVICE! Service engineer very polite and helpful.
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Se, hvad kunderne siger
Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Se mere
Virksomheden har svaret
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Se mere
Virksomheden har svaret
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Kontaktoplysninger
Unit 3a Homefield Road, CB9 8QP, Haverhill, Storbritannien
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
4,9
Fremragende
206 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful
Very helpful, excellent engineer, simple and effective operation.
13. juni 2019
Uopfordret anmeldelse
Besvarelse fra Atlantis Water Softeners
Hello Peter. Thank you for taking the time to leave such a great review
Good Service
James arrived as expected, checked whether he needed to remove footwear. He checked if he could run water in bathroom, was quiet and tidy in his work and advised me at the end of the service. Was polite and respectful.
13. juni 2019
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Besvarelse fra Atlantis Water Softeners
Hello Ann. Thank you so much for the lovely review. I will be sure to pass your praise onto James.
Steve
GREAT SERVICE AND SUPPORT
A COMPANY THAT BELIEVES IN TAKING CARE OF ITS CUSTOMERS ! VERY FAST REACTION AND SUPPORT FOR AN EMERGENCY SITUATION . SERVICE ENGINNER WAS COURTEOUS , HELPFUL AND COMPLETED A PROFESSIONAL JOB IN NOT SO EASY CONDITIONS AND ACCESS. GOOD REASONS TO STAY LOYAL WITH ATLANTIS. MANY THANKS.
5. juni 2019
Uopfordret anmeldelse
Besvarelse fra Atlantis Water Softeners
Thank you Tim for such kind words.
Totally happy
Just traded in my old softener for a new one. The old one, also an Atlantis, had done a great job (11 years of great service in an area where the water is virtually solid!) and was still going strong but it was time for a new more efficient one. The engineer was friendly and took care over the work. He did a great job of fitting the replacement softener and a new drinking water tap which looks great. Would happily recommend the softener and the company to anyone.
31. maj 2019
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Besvarelse fra Atlantis Water Softeners
Hi Steve. Thank you for the 5* review. It's great to hear that our products and service are so highly rated by such a long standing customer. I hope we can continue these high standards that you have come to expect.
Atlantis Water Softeners have always…
Atlantis Water Softeners have always been a very good company to deal with. No complaints. Great service.
25. maj 2019
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Besvarelse fra Atlantis Water Softeners
Thank you so much. It means a lot coming from such a long standing customer.
Great service
James serviced our water softener yesterday and rectified the issue we were having with no hassle. He replaced both ball valves in our feed tanks and solved the problem completely. He couldn't have been more helpful - many thanks
14. maj 2019
Uopfordret anmeldelse
Besvarelse fra Atlantis Water Softeners
Hi Stephen. Thank you for the great review, we really appreciate it. I will pass on your compliments to James as well.
Steve had an unenviable task ahead of…
Steve had an unenviable task ahead of him when he came to resolve the problem I had with my water softener, as practically every part/component had to be replaced. Despite the challenge of working in a confined space, with me unhelpfully nattering away in the background, he remained positive, patient and painstaking. And solved the problem. The ultimate professional. Thank you, Steve.
29. april 2019
Uopfordret anmeldelse
Very helpful
Very helpful whether contacted by phone, email or in person (service engineer visit).
26. april 2019
Uopfordret anmeldelse
Besvarelse fra Atlantis Water Softeners
Thank you for taking the time to leave such a positive review.
If your looking for a water softener…
If your looking for a water softener please do not hesitate in using this company.
Installation they done was at short notice
to fit in with my required dates. They arrived on time and completed the required works to a high standard and went the extra mile to minimise the loss of space in my kitchen cupboards all paperwork and information provided.And pleasure to deal with.
25. april 2019
Uopfordret anmeldelse
Besvarelse fra Atlantis Water Softeners
Hi Chad. Thank you so much for taking the time to right such a great review. It's always nice to know the hard work is appreciated. If there is anything else I can help with, please let me know.
Steve
Very professional service of our water…
Very professional service of our water softener - detailed report and solved issue with water flow
24. april 2019
Uopfordret anmeldelse
Besvarelse fra Atlantis Water Softeners
Thank you for taking the time to leave such a great review. We very much appreciate it
ATLANTIS ALWAYS LET US KNOW WHEN OUR…
ATLANTIS ALWAYS LET US KNOW WHEN OUR WATER SOFTENER IS DUE FOR A SERVICE. THIS YEAR AGAIN, THE ENGINEER WAS EXTREMELY WELL TURNED OUT, POLITE AND HELPFUL. HE ALSO SPENT TIME EXPLAINING THINGS - SO OFTEN TRADESMEN ARE IN TOO MUCH OF A HURRY BUT NOT SO WITH THE ATLANTIS ENGINEERS.
2. marts 2019
Uopfordret anmeldelse
Besvarelse fra Atlantis Water Softeners
Good Morning Yvonne. Thank you so much for taking the time to leave such a great review. Please be assured that it is greatly appreciated.
Kind Regards
Steve
Fantastic Friendly Service
Fantastic Friendly Service. Excellent response on phone. Engineer attended promptly next day. In consultation, agreed old softener needed replacing. Carried out replacement on the spot to a high standard. Highly recommended.
22. februar 2019
Uopfordret anmeldelse
Besvarelse fra Atlantis Water Softeners
Good Afternoon Peter
Thank you for your kind words. It is always nice to know that the high standards we aim for, are being achieved.
Regards
Steve
It makes a change to write a good review
Very happy with the service and information given. great customer service and makes a change to speak to someone genuine. Couldn't fault both Steve in the office and Steve the engineer.
16. februar 2019
Uopfordret anmeldelse
Besvarelse fra Atlantis Water Softeners
Good Afternoon Conor
Thank you for taking the time to give us such a great review. It's nice to know that the hard work we all put in is appreciated, thank you.
Regards
Steve
Great company lives up to their promises, good communication and effortless booking
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed. Cleared up, explained what had been done. Very professional. The water softener seems much better than the old clockwork unit it replaced.
15. februar 2019
Uopfordret anmeldelse
Besvarelse fra Atlantis Water Softeners
Good Afternoon Seth
Thank you very much for leaving such a positive review. I'm sorry you experienced some initial problems but am glad we resolved them to your satisfaction and achieved the high levels of service that we aim for.
Kind Regards
Steve
I never realy leave reviews on products…
I never realy leave reviews on products but it was only when my wife said shall we upgrade our water softener to the Atlantis Eco softener it made me think hold on we have had this water softener for years and never given us any trouble only soft water.so after 13 years of having the AT210 I have now moved over to the AT350 and am just as delighted.We are on a water meter and the AT350 is a water saving softener and gives us plenty of soft water and uses half the amount of water than the AT210.There are plenty of companys out there that lay claims to their water softeners but after 13 years with my old unit and now 2 years on with my new AT350 i thought this was worth a review.5☆☆☆☆☆ Atlantis water well done.
Mark . E
Suffolk
11. august 2018
Uopfordret anmeldelse
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