A most difficult Company to deal with. They don't even answer phone calls. Purchased a CA filter, after 6 years had to replace the bowl 4 times as kept breaking down with glass filter media entering a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bonjour mon Pisciniste a posé un filtre à sable de la marque astral. Pool modèle Béring II en juillet 2022, Il y a une fuite importante d’eau à la jonction entre la partie supérieure et inférie... Se mere
While they’ve had some issues, they are definitely improving. Hopefully it continues. I spend a lot with them!
Would give MINUS 5 stars if possible! We've had nothing but trouble with all pieces of our Astral equipment since installation - we've replaced every part, some twice, over the past 9 years. We're cu... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At AstralPool, our aim is to provide the best quality equipment for commercial and private swimming pools and spas at competitive prices. Since we began manufacturing gas pool heaters under the Hurlcon name in the 1990s, we've become one of Australia's leading suppliers of quality swimming pool and spa products. AstralPool takes pride in designing, developing and manufacturing the latest in swimming pool filtration, pool pumps and heating. Because we're a local manufacturer, we produce equipment specifically for the Australian climate. Our production process incorporates injection moulding, rotational moulding, CNC sheet metal fabrication, powder coating and advanced assembly techniques. All of our products are designed in-house by our research and development team using advanced 3D modelling and computer-aided design systems and manufactured in our Melbourne factory.
Kontaktoplysninger
111 Indian Drive, 3173, Keysborough, Australien
- 1300 186 875
- www.astralpool.com.au
1,8
Under middel
21 anmeldelser
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Dangerous Products and No Repairs, Refunds, or Replacements.
Firstly there is a major safety issue - a swimming pool gas heater (cost $8,000!) at risk of exploding and catching fire in close proximity to electrical equipment, and thus a serious threat to life and property. Astralpool launched a product recall on this, stating that a technician would be in contact to repair this in five days. It's now almost three months later and no technician has contacted me, despite repeated attempts to get Astralpool to sort this out.
At one point the staff on the phone even told me point blank that there are no technicians or parts available to carry out the repairs. In my next round of communications with Astral Pool they told me my case had been prioritized and that a technician would contact me in a couple of days. Three weeks later and still no contact from anyone, technician or otherwise and I still have a dangerous gas heater outside. The company obviously does not have the capacity to repair the heater since three months has elapsed since the date the claim was submitted, and they won't refund or replace. I just keep getting told that I have to wait for a technician to contact me - which isn't happening. To make this matter worse, I have $100,000 worth of pool and spa equipment I can't use because it doesn't work properly without the gas heater being turned on. And I can't turn it on in case it explodes. Obviously this situation is rather dire, and I have begun to take legal action against Astralpool. I have been informed that their exploding gas heater is not only a health and safety legal violation, but also that the lack of support for a dangerous product is against Australian Consumer Law. So be wary of this company, the Department of Consumer Affairs itself has advised me to legal action.
13. juli 2021
Uopfordret anmeldelse
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