Assured Pharmacy Anmeldelser 

This recent mounjaro crisis has sorted the wheat from the chafe and Assured Pharmacy are the latter. They sent various emails in August saying nobody could have a second pen if they'd already had one that month, but equally bragging they had loads of stock and had cancelled over 1,000 new customer orders. I needed a second pen in August due to going away start of Sept when my next pen was due. Did they respond to me or help me in any way? No. Totally happy to leave me high and dry. Had a mad dash to go elsewhere and try and get something as a brand new customer. Lucky for me I did manage it. Even now they've still made no contact.

Shocking service - cant speak to anyone, emails unanswered. Sent 6 emails no response - spoke to someone and promised call back 3 times and didnt happen, then they took money from my account for an order i was trying to cancel. Deliberately dont ring back so they get your money then send out the order which you cant return

Waiting for confirmation of my next delivery yet seems to have been replaced with a 3 month review when i've been a customer for a month. Have booked 2 review appointments and not received calls for either appointment. Have sent emails asking what is going on, receive no reply.
I'm fully aware of the price increase and generic correspondence being sent out. But that doesn't excuse ignoring a customer's emails and appointments.

Excellent experience with Assured Pharmacy, customer care has been amazing. Careful consideration is given to suitability including a phone consultation and uploading photos. Sent info through to my Dr with my consent and have provided further email updates sometimes daily and definitely weekly. Since the price rise announcement the company have been fully transparent and provided options and a consultation to discuss next steps. It is refreshing that Assured Pharmacy are prioritising current customers, not allowing pre-orders and ensuring all August deliveries are on time. Thank you for your continued support. One final thing, I have had no problem getting a phone response to my questions and has been on the same day too.

These guys are amazing! Soooo much better than Numan who I was with originally for Mounjaro. No fuss, quick delivery, great updates and much better pricing. They have been extremely proactive once the news of the price increase hit the media. We are getting constant updates, alternative offers, great support and they are prioritising existing customers over new business and anyone trying to transfer across. In fact they cancelled 1000 transfers so they could focus on their existing customer base and ensure there was enough supply for everyone who is already with them which I think is fantastic. Can’t fault them.

Maisy assisted me on Friday 15/08 and helped me with an urgent order for my Mounjaro pen, it was delivered the next day by courier! I recommend her efficient and very professional service! Thank you

AVOID AT ALL COSTS! Took my money and refused to send medication as they are not taking new customers. Very rude and condescending staff who were not bothered that my money had been taken under false pretence. Was promised a refund with confirmation which was another Lie. Now still out of pocket with no idea if/when I may receive a refund.
It seems to me from this experience and the reviews that assured pharmacy are happy to keep hold of customers money when they have no intention of prescribing medication or refunding.

If I could give zero stars I would.
Long story short, I put an order in with them Friday they happily took the £175 and the order is gone through, today they took another £175 for the same product, avoid at all costs

My experience with this service was extremely disappointing and frustrating. I've encountered a significant lack of information throughout the entire process. After submitting my initial request, I had to email three times just to get a reply, and it took three days to get an answer.
When I finally received a response, I was simply told that I needed to provide more documents and schedule more appointments. The company's communication is very poor, and it feels like they intentionally withhold information, which significantly delays the process.
I highly recommend that you give yourself at least one month before placing an order to account for these delays and the frustrating back-and-forth communication. The lack of proactive communication and the slow response times made this a very negative experience.
And 7 days wait for refund!!!!!!
Save yourself and order from other farmacy

Very unpleasant experience from start to finish. Still waiting on a refund 6 days on. What sort of company takes that long in this day and age.

Excellent pharmacy . I have used for 4 months on weight loss, they are always on time, i always get update e mails asking for information. they have contacted my GP its on my records. Every time I e mail to ask a question they reply immediately. don't understand the bad reviews . I'm so happy I choose these and not the big Med Express company. I would recommend 100%

WARNING ⚠️ If you are a diabetic DO NOT use this company!!!

I filled out the questionnaire honestly stating that I was a diabetic on diabetic medication, they told me I was eligible for the weightloss medication, they took my money and I made an appointment for a call later than day. Only to be told that they can’t prescribe to people with diabetes! Well if that was the case why for you take my money knowing full well I was a diabetic??

Now I have to wait 3-5 working days for a full refund!

You are completely crazy and thieves!!! I wrote you several emails to tell you that I could not do the second and third dose because your pen did not work and I sent you a video as proof. The only thing you were able to see was that the liquid had ended up in the syringe while you preferred not to say anything about the plunger that did not go down and two needles still not used! No refund!!! Now you have taken the money from my account and are sending me the second dose of 0.5 ml. This pharmacy does not care about the health of patients but only about selling! I do not authorize you to take any more money and I immediately want a refund of the money you took for the second dose!
Thieves! You sell products that do not work!

Laura Simbari

I strongly advise against engaging with this company due to their apparent lack of commitment to staff training and compliance with data protection regulations. It is concerning that they do not provide adequate training to their employees, including essential areas such as GDPR compliance, which is a fundamental requirement under UK law . Furthermore, I was disheartened to learn that an employee was dismissed following a customer complaint about being asked to repeat their surname multiple times—a situation that raises serious concerns about potential discrimination. This incident suggests a failure to support staff appropriately and a lack of sensitivity to cultural differences. Such practices not only undermine employee morale but also pose significant risks to the company's reputation and legal standing.

Terrible service stressful they don’t send the goods or refund avoid this company

Terrible service, they don't return calls and products don't arrive, avoid at all cost

Ordering Mounjaro was a simple process

Enter details
Give card details (payment sits as pending)
Download photos
Telephone consultation
Order approved and sent

6 days from ordering to receipt
Website SHOULD be clearer on the ordering process because payment details are given you are then given next day delivery, which actually wasnt next day

It’s not at all clear that you will then receive a telephone consultation before your order is sent

They take your money. Dont send you your medication. Dont return calls or emails. I would avoid at all costs.

I tried to order mounjaro, weight loss pen. A three step process. Entered my details, voila my BMI was eligible for this programme. Took payment straight away. Then you are in a process not mentioned anywhere before. Submit pictures, consultation etc. this is fine, but not advertised. Turns out my BMI isn’t high enough and we’ll refund you in 7-10 days. Customer service ‘yes I know, the websites not laid out very well’. No it’s not, in fact it’s laid out to get your money in their bank, create substantial cash flow, therefore interest and profit on your money. I warned you.

They took my money last week after I chased for my next month of medication. Nothing arrived so I chased up. Then got an email to say my prescription had been approved so I assumed it was on the way. A few days later still nothing so I chased again. Over the last week I have tried calling several times, I’ve emailed, and cannot get through to anyone that can help (it’s some sort of call centre to take messages for them) or get any response on email.

I was due to take my medication yesterday and I still don’t have it, don’t have my money, and cannot get through to anyone.

Very poor.