DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES
I chose Askew’s to represent me during the sale of my first home. What a mistake this was.
The initial sale of the property went smoothly enough, with completion in August 2021, following which all due payments were made and accounts settled, as I understood it. Three months later, in November 2021 I received an email out of the blue stating there was an outstanding payment of £2,200 to be made in relation to the ‘Help-to-buy’ scheme. The tone of this email strongly implied that this was no fault of Askew’s. Immediately following this email, I was being pressured to make the additional payment immediately. I found this rather confusing and disturbing, as I assumed that all costs, payments, etc., covered by the completion documents were full and final and that the matter was legally and financially closed.
Given the serious personal financial implications of this, I decided to investigate further. I later discovered that the figures calculated and provided by Askew’s on my (presumably legally binding) statement of completion were incorrect. At this point Askew’s attempted to shift the blame on to myself, implying that there was some information that I didn’t supply correctly. As it happens, it was Askew’s that provided incorrect information on the Help-to-buy scheme. Which they later fully admitted to in another email.
However, Askew’s have continued pressuring me to pay this money, without offering any sort of compensation or empathy for the shoddy job they have done. They even went as far as to imply that I should be responsible for checking their calculations!! If this is the case, the fees I paid to them are hugely excessive.
Throughout the complaints process I’ve had very little in the way of an apology or any offer of compensation for the inconvenience and stress they have caused me.
In summary, I wouldn’t bother with them. Look somewhere else.
24. december 2021
Uopfordret anmeldelse