The rescue and evacuation respond is quickly and all doctor and emergency services including services agent are very professional. They dont risk my life in danger while i got AMS in 5800 meter.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’m very thankful to the ASC360 rescue team. As a trekker in Nepal, I really appreciated their quick response and professionalism during a stressful situation. They handled everything efficiently and... Se mere
Virksomheden har svaret
I remembered that i had not taken insurance before Kailash Yatra 50 min before boarding I called up Jitendra singh. And he was super fast in sending me the link and quotation. I could hear the urgency... Se mere
Virksomheden har svaret
I mailed them to know claim process for flight cancellations and trip delay which happened due to Nepal riots. Two days later they reply and DO NOT tell me the process or docs required , but ask that... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ASC360 is India’s First and Biggest Adventure Safety Company which offers globally benchmarked safety and rescue solutions for high-level adventure sports and travel, led by a passionate team of professionals. Our promise is to do whatever it takes in every situation. As pioneers in the field, we also aim to build local safety infrastructure for the adventure community, providing trusted experiences and informed advice that inspires thrill-seekers across the globe.
Kontaktoplysninger
A-87/5, Wazirpur Industrial Area Road, 110052, Delhi, Indien
- 8448765102
- info@asc360.com
- www.asc360.com
4,1
God
76 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Support during Sandak Phu trek
During my SandakPhu trek with India Hikes, I got AMS symptoms after which our trek leader took a call for my evacuation. Had a pretty smooth experience after I claimed for the expenses during the evacuation.
12. juni 2025
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for sharing your experience from the Sandakphu trek. We’re glad to hear that your evacuation was handled smoothly and that the claims process met your expectations. Your safety and peace of mind on every adventure is our top priority.
Wishing you great health and many more safe treks ahead!
Warm regards,
Team ASC360
Trusted support for every altitude.
ASC 360 Insurance for Everest Base Camp evacuation
Got ASC 360 Insurance for our Everest Base Camp (EBC) trekking and it became useful when we had to use our insurance for medical evacuation due to Acute Mountain Sickness (AMS). From Gorakshep to Lukla Hospital.
We were treated as Outpatients, which costed us each 100USD, which after 50USD deductible the balance can be claimed.
Few drawbacks though:
We contacted the emergency number that night we had AMS symptoms at Gorakshep (5164m), and the emergency number connected us to a doctor on call, and the doctor sent us few priscibtions to be taken that night. Where do we find medication at that hour? and at that altitude, plus it was an off season time. June 2025.
My wife had to take a pony ride from EBC to Gorakshep, cause she had shortness of breath at EBC, which costed USD150. But that cannot be claimed. The reson given was that, it needs to be pre approved by the Insurance. How do we get pre approval for the pony? it's about to be sunset and without mobile phone network coverage it'svimpossible to get pre approval?
Mode of Emergency evacuation is mentioned in the policy though ambulance / pony / helicopter.
Even in their letter of settlement form its mention pony. Upon requesting, why is pony mentioned in the form, the staffs prepared a new letter, removing the word pony.
So, looks like all Insurance has it's pros and cons, and you need to be well-versed in the policy or great at arguing. Anyways greatful for the airlift from Gorakshep. Staffs at ASC Kathmandu were polite and patient with our questions. Would be great if all our medical evacuations were covered though.
15. juni 2025
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for choosing ASC360 for your Everest Base Camp trek and for taking the time to share your detailed feedback. We're glad to know that we were able to support you with a timely helicopter evacuation from Gorakshep during your experience with Acute Mountain Sickness (AMS), and that our Kathmandu team could assist you professionally throughout the claims process.
We also appreciate you pointing out areas for improvement. Indeed, the high-altitude environment presents unique communication and logistical challenges—especially during off-season months. While we try our best to make access to emergency doctors available around the clock, the availability of medicine and alternative transport (like ponies) at such remote altitudes can be unpredictable and outside our operational control.
Regarding pre-approvals, we understand your concern. Although pony/ambulance/helicopter modes of evacuation are listed in our policies, prior approval is required for reimbursement to ensure it qualifies as medically necessary and within policy limits. This is a standard insurance practice to prevent misuse, and we acknowledge the challenges this creates in real-time situations where communication is limited. We are constantly working on improving systems to bridge this gap.
On the matter of documentation, our intention was never to mislead. If a revised letter was issued, it was likely done to better reflect the actual covered items under your specific plan, not to hide or omit any terms.
We genuinely value your thoughtful input—it helps us grow. We’re grateful for your trust in ASC360 and are glad we could assist when it mattered most. Wishing you safe and successful future adventures.
Warm regards,
Team ASC360
it was a smooth claim with no issuses
it was a smooth claim with no issuses . Gagan Deep Jain sorted all our claims hassle free with alot of dedication and hassle free journey
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for sharing your positive experience! We're so pleased to hear that your claim process was smooth and hassle-free. Gagan Deep Jain is truly dedicated, and your recognition of his efforts means a lot to us.
We’re always here to support your adventures—thank you for choosing ASC360!
Warm regards,
Team ASC360
I had an injury in my left leg (during…
I had an injury in my left leg (during my trek to Everest Base Camp).... the Doctor at the High Altitude Clinic checked me and inspected the injury and recommended that, i should not walk anymore (meaning climbing down on rocky terrain & trek would increase the injury), fortunately i had completed the EBC Summit by then and had to descend back to lower altitude...i reported my stituation to ASC360 Insurance, after consulation with the Doctor they arranged for a Helicopter evacuation the next morning to lower altitude (to Lukla from Gorakshep)... the ASC360 Insurance Staff were very helpful and reassuring during my time of need.. All Thanks to them, was very happy i had an ASC360 Insurance to back me up in the time of my need...
19. maj 2025
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you so much for sharing your experience, and we’re truly glad to hear you’re safe and on the path to recovery.
Evacuations from high-altitude areas like Gorakshep can be challenging, but your trust and cooperation made it possible for our team and partners to act swiftly. We’re especially grateful that you allowed us to support you during a critical time.
It means a lot to us that you felt reassured and backed up when it mattered most — that's exactly what ASC360 is here for.
Wishing you a full and speedy recovery, and hope your next adventures are even more memorable (and injury-free!).
Warm regards,
Team ASC360
Horrible Company
It did not serve the purpose of emergency evacuation. Being a visitor in Nepal; the telecom company did provide free calling services to any local number but when I had to contact ASC360; I had to call to their Indian number for which services were not provided by telecom company; ASC360 failed to have a reachable Nepal local customer number which delayed the communication. You need someone who will assist and help during crisis and that’s what the insurance is required for and if the the agent doesn’t support and informs that they are not going to send for evacuation, it’s a mess. I wouldn’t recommend anyone to take ASC360, not reliable and trustworthy. Even the claim process was humiliating; rejecting the request by vague terms and conditions.
19. februar 2025
Uopfordret anmeldelse
I am beyond frustrated and deeply…
I am beyond frustrated and deeply disappointed with ASC Insurance Company. When I signed up for their policy, I was assured that in times of emergency, especially during evacuation or rescue situations, I would be protected and supported. That could not have been further from the truth.
During a recent critical situation where immediate evacuation and rescue services were not just expected, but absolutely essential, ASC completely failed to deliver. There was no clear communication, no urgency, and certainly no actionable support. Calls went unanswered, and when someone finally did respond, they offered vague, unhelpful answers and empty reassurances. It felt like I was left to fend for myself in a situation where their intervention could have made all the difference.
What’s the point of paying for insurance if, when it really matters, the company doesn’t show up? ASC’s failure put lives at risk and exposed just how unreliable and unprepared they are when it counts the most. I trusted this company with my safety—and they let me down completely.
I strongly advise anyone considering ASC to think twice. When emergencies strike, you need a company that acts—not one that disappears.
24. april 2025
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
We are disappointed by your review, especially considering the extraordinary efforts made to support you—far beyond the terms of your insurance policy.
First and foremost, both our in-house medical team and the clinic at Gorakshep—where you were personally assessed—did not recommend helicopter evacuation. Despite that, we decided to prioritize your safety and arranged a helicopter within minutes, even though it went against the professional advice received.
You were clearly informed that evacuation was not yet medically approved and were asked to wait for the next update. Instead, you chose to descend on horseback from Gorakshep to Pheriche, which was neither recommended nor approved by ASC360. As a result, the helicopter—already dispatched at high cost—reached Gorakshep only to find you had moved without intimation. We incurred extra expenses to reroute and coordinate your eventual evacuation from Thukla.
In addition to this, we made the Gorakshep clinic treatment cashless—a gesture beyond our standard process—and even paid an additional USD 200 to have your luggage retrieved and brought down from Pheriche, something that is explicitly outside the scope of any insurance provider’s responsibility.
Your injury, as noted, stemmed from a pre-existing condition diagnosed in Malaysia, which technically makes the case non-payable under policy guidelines. And yet, we chose to overlook this in your best interest and proceeded with full support.
Amidst all this, miscommunication was further fueled by your trekking operator, who wrongly introduced unrelated personnel as ASC360 representatives, worsening the situation on-ground.
Given the complete extent of support and financial coverage we extended in your case—despite multiple policy violations and operational challenges—this negative review is deeply unjust and misleading.
We stand by our commitment to trekkers' safety, but we also expect responsibility, patience, and clarity from those we serve.
– ASC360 Team
steps and processes to support is fast…best
steps and processes to support is fast and efficient, the agent is very superb support.
14. april 2025
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for your kind feedback! We’re delighted to hear that you found our support team efficient and the assistance provided by our agent superb. Ensuring fast and reliable help in critical moments is what we strive for.
Wishing you many more safe and memorable adventures!
Warm regards,
The ASC360 Team
Complete help across all stages post accident till claim processed
Immediate response to the phone by Gagan post my daughter's accident during snowboarding cours. Once when another colleague answered, the message was conveyed to him and he called back as soon as he could. Thoroughly explained all that was included and the documents needed from the PHC visited immediately after the accident to ensure smooth processing of claims post operation once operated after reaching home
12. februar 2025
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for your feedback. We’re glad to hear that Gagan and our team could provide timely support and guidance during such a critical time. Ensuring a smooth claims process and assisting at every stage is our top priority.
We appreciate your trust in ASC360 and wish your daughter a speedy recovery. If you need any further assistance, feel free to reach out.
Best regards,
The ASC360 Team
The Claim Manager Mr. Gagan Deep
The Claim Manager Mr. Gagan Deep was so super coordinative, cleared all my queries, and made the entire process incredibly smooth and helpful. Highly appreciate the support.
10. februar 2025
Uopfordret anmeldelse
Gagandeep assisted in settling the…
Gagandeep assisted in settling the claim with ease. Good experience. Thank you
29. november 2024
Uopfordret anmeldelse
1000% Bad company - Don’t buy
I had a terrible experience with Adventure 360 insurance while on a trek in Annapurna. My friend fell seriously ill, and we relied on their emergency services, but they failed to respond when we needed help the most. We purchased helicopter rescue coverage, but when it was time to act, there was no support from the company.
In the end, our Nepal hiking company had to arrange a chartered flight to get us to the hospital. This was an incredibly stressful situation made worse by the lack of assistance from Adventure 360. I strongly advise against buying insurance from this company—it's not worth the risk. Be cautious and look for a more reliable provider.
3. september 2024
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Dear Reviewer,
We are truly sorry to hear about your difficult experience during your trek in Annapurna and the challenges you faced. Your safety is of utmost importance to us, and we regret that you felt unsupported in such a critical situation.
Please note that helicopter evacuations are conducted in situations deemed critical and life-threatening by medical professionals. We rely on their advice to proceed with such actions to ensure the safety of all involved.
We would like to investigate this case further to understand what went wrong. Kindly share more details with us at info@asc360.com so we can recognize your case and look deeper into the situation.
We apologize for the distress caused and appreciate your feedback.
Sincerely,
The ASC360 Team
Trekking and Travel with ASC360
It was pleasure to have ASC360, a sincere, professional partner. The entire process of claims settlement was handled very efficiently by ever accessible and polite Mr. Gagan of ASC360.
Best wishes,,,
11. september 2024
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with ASC360 and that Mr. Gagan was able to assist you efficiently and professionally. Providing seamless support is what we strive for, and it's great to know we met your expectations.
We appreciate your trust and look forward to being your reliable partner in future adventures!
The insurance claim was settled very…
The insurance claim was settled very promptly. Gagan helped a lot in the process.
6. september 2024
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for your feedback! We're glad to hear that your claim was settled promptly and that Gagan was able to assist you throughout the process. Your satisfaction is our priority.
We appreciate your trust in ASC360 and look forward to supporting you in the future!
Efficient and excellent dealing!
My claim was efficiently and professionally dealt with by Mr. Gagan Deep Jain - thank you for your excellent, civil and fair manner of working and settling claims. Very impressed by ICICI Lombard. Thank you very much!
5. september 2024
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for your wonderful feedback! We're delighted to hear that Mr. Gagan Deep Jain provided professional and efficient support in settling your claim. Your recognition of his courteous approach means a lot to us. We are also glad that you were impressed with ICICI Lombard.
Thank you for choosing ASC360, and we look forward to assisting you in the future!
Mr. Gagan deep Jain
Mr. Gagan deep Jain was helpful throughout, he guided me at every step and made things easy for me.
29. august 2024
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for sharing your experience! We're pleased to hear that Mr. Gagan Deep Jain was helpful and guided you through every step, making the process easier for you. We're always here to support you!
Claim
My claim was passed successfully. I am thankful to ASC360 and Gagan sir for providing support.
22. august 2024
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for your kind words! We’re delighted your claim was successful and that Gagan and our team could support you. We’re here whenever you need us. Safe adventures ahead!
Very professional and seamless
It was a very professional and seamless experience in submitting and settling claims with Mr.Gagan and ASC360.
Thank you.
14. august 2024
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for your kind words! We're delighted to hear that you had a professional and seamless experience with Mr. Gagan and ASC360 in submitting and settling your claim. We appreciate your trust in us and are here to assist you whenever needed.
The claim process was smooth and…
The claim process was smooth and efficient. The ASC team was very supportive, and Mr. Gagan Deep Jain's assistance throughout the claim process was exceptional.
14. august 2024
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for sharing your experience! We're thrilled to hear that the claim process went smoothly and efficiently for you. It's great to know that our team, especially Mr. Gagan Deep Jain, provided exceptional support. We appreciate your trust in ASC360 and are here for you whenever you need us. Safe travels!
Mr Gagan was helpful and patient during…
Mr Gagan was helpful and patient during the process. I got my full claim.
8. august 2024
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for your feedback! We're glad to hear that Mr. Gagan was helpful and patient during the process, and that you received your full claim. We're always here to support you.
What I liked?
What I liked?? I liked their effort to make me comfortable and safe in my need, they fulfilled all their promises under the insurance contract, I was evacuated by heli from Gorakshep, I was treated in Gorakshep and Kathmandu, it was very nice experience with ASC360 , specifically the lady whom I called 1st for the help, and Prateek , and Anshul…all were very much helping …that’s what anyone would expect at this situation..so 6 stars out of 5 for them and their effort..
What I didn’t like?? There was a Doctor on ground whom I was asked to have some words after I checked with doctor at high altitude in gorakshep, now this Doctor on call , who had no any idea about my illness, was cross checking the other treating Doctor who was treating at high altitude…….the way this Doctor was arguing and questioning the judgment and treatment plan of the main treating doctor was totally unethical, I was feeling as if he was not even having the degree, because without properly asking history and without option of examination, he was forcing me to take some medicine which was totally opposite of what Doctor at Gorakshep advised me after proper history taking and examination…so I am deducting my one start from 6…..still giving 5 stars….
ASC360 should do something about their doctor at ground….otherwise it was very nice experience with ASC360…
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Adventure Sports Cover 360
Thank you for your review and for giving us 5 stars. We're glad to hear that you had a positive experience with our team during your evacuation and treatment. Your kind words about our staff mean a lot to us.
We apologize for the distress caused by the interaction with the ground doctor. We will review our protocols to ensure better coordination and communication between our medical professionals.
Your feedback is invaluable in helping us improve. Should you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.