From start to finish the communication and build was great. The help we had choosing the right cabin for us right through to installation and decoration was seamless. All trades people turned up on... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Buying from Artic Cabins was a pleasure from start to finish. James was my first point of contact and as we could not get to a show room made a short video of the two cabins we were interested in. He... Se mere
Virksomheden har svaret
The process from purchasing the arctic cabin from John Tuck at Studley all the way through to fitting was really clear and straightforward. The fitting crew were really helpful and positioned the base... Se mere
Virksomheden har svaret
We were kept informed at every stage and when we asked a question it was answered that day. The installation team were very methodical and thorough. They did an amazing job during a heatwave. Would hi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Arctic Cabins™ have a BBQ Cabin to suit any garden. Our unique 'sloping wall' design gives more space where it matters. Made in our own UK factories our cabins are the highest quality on the market. Our business is family run and all our staff are employed, from the show site team in Nottingham to the warehouse and installation teams in Derbyshire. We install UK wide and have several distributors throughout the UK so you can have the highest standard of cabin & BBQ Grill in your garden to enjoy all-year-round. Choose from the following sizes: 7m², 10m², 14m² & 17m² which seat between 10 and 25 adults depending on the size you opt for. We also have 2 different Arctic Bar options which seat between 11 & 22 adults comfortably. Our case study section on our website shows many of the different cabins in our range. We also have a full gallery of products images, owners images & videos for you to look through and become inspired! We have fitted 1000’s of Arctic Cabins throughout mainland UK over the last 20+ years in business. You will see from our reviews that the product, and our service, is outstanding and the investment made by all our owners is well worth every penny. Our Arctic Cabins & Cabin Master show site in Nottingham is open 7 days a week including most bank holidays. We have all sizes on display ready for you to view. Call our team to find out more - 0115 932 8888
Kontaktoplysninger
251 Toton Lane, NG9 7JA, Nottingham, Storbritannien
- 0115 932 8888
- info@arcticcabins.co.uk
- www.arcticcabins.co.uk
4,9
Fremragende
901 anmeldelser
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Superb Installation
The 2 lads installing the cabin were superb, worked in torrential rain with a smile! Excellent workmanship and have recommended to everyone I know
24. november 2025
Besvarelse fra Arctic Cabins
Hello Jayne. We appreciate you taking a moment to rate us 5 stars! It's wonderful to hear how pleased you are with our installation team and workmanship. Thanks for spreading the word and recommending Arctic Cabins to everyone you know! Enjoy your fantastic new space
Team Arctic Cabins
Great service.
26. december 2025
Uopfordret anmeldelse
Besvarelse fra Arctic Cabins
Hi there, thanks so much for the 5 star review! We're pleased to hear that you found our service to be so good. Take care and enjoy your cabin!
Team Arctic Cabins
Amazing Product
the whole process from order to construction was seamless.
the Fitting team were amazing and very helpful and the quality of the product 14m2 Arctic Bar is amazing
16. december 2025
Besvarelse fra Arctic Cabins
Hello there. Thanks so much for taking a moment to rate us 5 stars! It's fab to hear that the whole process with us was so seamless, and that our team of fitters were amazing! We wish you all the best with your new Large Arctic Bar - many fun memories to come
Team Arctic Cabins
From the moment we made the decision to…
From the moment we made the decision to purchase an artic cabin at our local show the company could not have been more helpful.
Every step of the way was as promised.
The guide times for delivering & erecting the cabin were exactly as promised.
The two men who came to do the job were very professional,helpful in every way & wasted no time at all.
5 stars to Artic Cabins 😁
27. november 2025
Besvarelse fra Arctic Cabins
Hi Linda. Thank you for taking the time to leave us your kind words! It's fantastic that company wide, we couldn't have been more helpful - that's what it's all about! We'll pass your praise on to our fitting team too. We hope you enjoy your new cabin, happy BBQing! :)
Team Arctic Cabins
The Artic Bar…
We were extremely impressed with the initial service and pre delivery and installation information. On the day of installation the team worked efficiently, cleanly and tirelessly to ensure that it was perfect and that we were happy with the final outcome. The planned 2 days were not required it was completed in one and we are 100% delighted with our Artic Bar. We envisage many a social afternoon/evening going forward. Thank you to all at Artic Cabins.
3. december 2025
Besvarelse fra Arctic Cabins
Hi there Gill & Jon. Thanks ever so much for your lovely feedback! It's so great to hear how impressed you've been with our service throughout, especially with our fitting team working so hard to install your perfect Arctic Bar! It's going to be the ideal place for social occasions indeed, many happy memories to come!
Team Arctic Cabins
Excellent company
As seen, as promised and even better when fitted.
Delivered on time and area left in pristine condition.
5. december 2025
Besvarelse fra Arctic Cabins
Hi there Eddie. Thank you kindly for your 5 star feedback! It's great to hear that your cabin was even better than promised once it was installed and completed! We're pleased that the installation went so smoothly, and we hope you enjoy your new cabin for many years to come :)
Team Arctic Cabins
Friendly and reliable staff
1. december 2025
Besvarelse fra Arctic Cabins
Thank you for the 5 star feedback, we appreciate it! We hope you enjoy your fantastic new cabin, happy BBQing!! :)
Team Arctic Cabins
Besvarelse fra Arctic Cabins
Hello Ian, thanks a lot for taking the time to review us with 5 stars! It's great to hear positive praise for Tod & Dale, we'll be sure to pass on your comments. Take care and enjoy your fantastic new cabin
Team Arctic Cabins
Service was excellent from point of…
Service was excellent from point of order right through to delivery and installation. Highly recommend.
28. november 2025
Besvarelse fra Arctic Cabins
Hi there, thank you for taking a moment to rate us 5 stars! We're very pleased to hear that our service was excellent throughout your whole journey with us, and that you'd highly recommend Arctic Cabins :) We wish you all the best with your new cabin!!
Team Arctic Cabins
14m cabin-bar
The emai I recieved before hand to let me know the time they would be onsite was spot on,
they were here for 7.30am and never stopped all day as it was water tight befor finnising on first day and second day all they had to do was install bar and trims.
11. november 2025
Besvarelse fra Arctic Cabins
Hi Ralph. Thanks for taking a moment to rate us 5 stars! It's great to hear that everything ran so smoothly, and that our fitting team worked so hard when installing your fantastic new Arctic Bar. We hope you enjoy your new space, so many memories are yet to be made!
Team Arctic Cabins
Exceptional - Can't recommend highly enough
The team were brilliant and the cabin is incredible. Second time we've used Cabin Master. David, Debbie, Rob and the team are professional, gracious, tidy, connected and outstanding.
Thank you and we hope you have a good end of year.
7. november 2025
Besvarelse fra Arctic Cabins
Hi there Pete. We appreciate you taking a moment to rate us 5 stars! It's so fantastic to hear that after originally purchasing a Cabin Master garden room from our sister company, you enjoyed the service and quality so much that you returned for an Arctic Cabins BBQ cabin! :) Those mentioned will be pleased to hear your praise. Take care and enjoy your new cabin
Team Arctic Cabins
First-class service, first-class BBQ cabin
Ever since myself and my other half visited the Arctic Cabins show site in Nottingham, we received nothing but first-class service from a friendly and professional team. It was clear they were experts and the cabin is the proof! We love our BBQ evenings, it's so warm and cosy in there that we lose track of time. Big thank you to everyone at Arctic for making our experience so easy, especially the lads who fit the cabin, it's superb.
7. november 2025
Besvarelse fra Arctic Cabins
Hi there Ken. We appreciate you taking the time to leave us your thoughts! It's so wonderful to hear you received first class service, and that you're loving your BBQ Cabin. We wish you many happy memories in your new space. Take care
Team Arctic Cabins
Great job from start to finish
Great ! From start to finish, from initially looking at all of the Arctic cabins on offer to having it fitted/assembled was a smooth transition.
From sales to the lads that assembled it.
And I must admit it was a pleasure to work with all those involved. I would definitely recommend Arctic cabins for the extra bit of pleasure in your garden.
31. oktober 2025
Besvarelse fra Arctic Cabins
Hello Mick. Thank you so much for taking the time to leave us your 5 star review! We're proud to hear that our teams were such a pleasure to work with, and that everything went smoothly. Thanks again for choosing Arctic Cabins, we hope you enjoy many happy memories in your new space :)
Team Arctic Cabins
5 stars for quality of product but a…
5 stars for quality of product but a big fat 1 for after care and service. I was moving home and wanted to take my 7sqm BBQ hut with me. I was initially quoted a price that then changed when it came to it and then told they didn’t offer this service anymore. So I had to use an external joiner who was excellent but this meant losing our guarantee. This for me was shocking! Then when advised i’d need a replenishment kit. I was told it was too big to send. So i drove from Watford to Derby, I go to the sales room and greeted by a gent asking what I was after. I explained I was here to pick up a replen kit. Only to be told this wasn’t the right place. I then had to drive a further 25 minutes away to then pick up this pack so an additional 50 minute round trip. Then you’d think the £250 “CASH” price would at least have been reduced for my troubles and their lack of communication. No of course not. Add to the insult it would have been cheaper to post it to me than me drive. So all in all a poor experience. Lack of customer care all round. A shame as we was going to purchase an additional garden room but not from Arctic Cabins now.
Classic response and would have reconsidered but I’ve lost my 10 year warranty because you couldn’t help me. That means there is no after care available correct? That’s what I thought. So one star remains as was myself feeling out of pocket.
21. juni 2025
Uopfordret anmeldelse
Besvarelse fra Arctic Cabins
Hi Craig,
We are extremely saddened to see this 1 star review relating to a cabin relocation issue, as we take great pride in offering the very best customer service, which is reflected across our Trustpilot reviews. Rob, our Installations Director has tried to contact you several times since you left this review in the hope of finding out what has gone wrong since you relocated your cabin back in June this year.
We have looked into this in detail and refer to the email trail between yourself, Nikki in our Aftercare team, and conversations with Rob in Installations, initiated by yourself on 24th April 2025, when you enquired about us relocating you Arctic Cabin to your new address.
We responded to you the following day, confirming we were happy to assist with this and asked for more information regarding the new location, current site, condition of cabin and so on. You sent us over the info we required in the form of videos & images 30th April 2025, and we subsequently sent you a quote for the move, and detailed what the quote included on 1st May 2025. The price we quoted wasn't adjusted at any point in our conversations this year.
We also asked for you to provide a date you would be happy with, so we could book you onto the calendar, which you were unable to do as you didn't have a confirmed moving date at that point, but suggested it would likely be the last week in June. June is within our peak season for installations, and as such was fully booked with new cabin installs, but we offered to add you to a cancellation list so that we could add you into the calendar if any dates became available that we could squeeze you into.
You also enquired about us dismantling the cabin, wrapping, storing and moving it once you were in the new property, which we confirmed we didn't offer, but explained we would dismantle/move/re-install in one day, which you confirmed was understood.
On 21st May 2025 you thanked Nikki for her help with getting you added to the cancellation list, but expressed you were looking at alternative options to move the cabin yourself and asked for the weight of the cabin and a scaled drawing, which we provided. We explained that we didn't recommend using a forklift or crane to move the cabin, due the to way in which it is installed into the ground, and the damage this could potentially cause to the whole cabin if this was attempted. You also asked if we could recommend any external companies who could support you in the move, which we were unable to, but offered you lots of support and advice from our Installations Director, Rob.
We didn't hear back from you again after this, which was the 24th May 2025 but, as we understand it, you'd had phone conversations with Rob regarding purchasing a replenishment kit for you to use when you refitted/rebuilt your cabin yourself, which was organised for you ready to collect. This kit weighs a significant amount, and is bulky so we are unable to offer a courier service for this. Rob did offer to have one of our team drop this off for you when they were in the area but again, due to it being peak time for us, we didn't have anyone available at short notice. Apologies that you weren't clear that the kit was available for you to collect from our factory, rather than our Nottingham show site.
We'd like to hope you will reconsider your 1 star rating, as feel we did everything we could to support you with the cabin relocation.
Kindest regards,
Team Arctic Cabins
*Updated 26/11/2026: Hi Craig, Since you left this review, our Head of Installations, Rob, has reached out to you numerous times via phone to offer any support you may need with your relocated cabin, and he is more than happy to work with you if you run into issues. Feel free to call us back at your next convenience, or contact our Aftercare team. We look forward to hearing from you.
Worth every penny - fabulous cabin and team
From placing our order, the communication was clear and the install arranged with ease.
The install team were amazing (Thanks Ben & Ross), so friendly and knowledgeable in helping us get exactly the end result we wanted.
The cabin itself is to a fantastic quality and it has completely transformed our garden and looks amazing.
Absolutely worth the investment and wouldn't hesitate to recommend buying from Arctic Cabins.
27. oktober 2025
Besvarelse fra Arctic Cabins
Hi Sarah. We’re thrilled to hear you’re enjoying your new cabin and that the team (Ben & Ross) made the process smooth and enjoyable. It’s fantastic to know the cabin has transformed your garden - that’s exactly what we love to hear! Thank you for recommending Arctic Cabins, and we hope your cabin brings you plenty of enjoyment for years to come.
Team Arctic Cabins
My Grill Cabin Summerhouse
Excellent company to deal with. Returned phone calls promptly gave me date for delivery and installation which was kept to. They left site clear of any packaging/rubbish.
Wouldnt hesitate in reccommending these people.
7. oktober 2025
Besvarelse fra Arctic Cabins
Hi Melvina. Thank you for taking the time to rate us 5 stars! It's so great to hear that you'd recommend us, and that we were excellent with our communication. We wish you all the best with your brilliant new Cabin, happy BBQing!!
Team Arctic Cabins
Besvarelse fra Arctic Cabins
Hello Mark, thank you for taking a moment to rate us 5 stars! We're pleased that everything was perfect. Take care and enjoy your fabulous new cabin
Team Arctic Cabins
Absolutely 5* service throughout
Absolutely 5* service throughout.
The two fitters arrived nice & early. They worked very hard & completed the cabin in no time at all. They were polite & courteous & didn’t leave any mess or rubbish at all.
Thanks guys and Thank you Arctic Cabins.
Would definitely recommend you! 🤗😍
8. oktober 2025
Besvarelse fra Arctic Cabins
Hi there David. Thank you for your 5 stars and lovely comments, especially about our fitting team. They will be pleased to hear your praise :) Thank you again for choosing Arctic Cabins. We wish you all the best with your new BBQ cabin!
Team Arctic Cabins
Fantastic Company
Hi,
We ordered our cabin late July 2025 and had it fitted early October 2025, the whole experience was second to none, every department we dealt with was extremely efficient and friendly. The 2 lads who fitted the cabin Ben and Ross were friendly, respectful of our property, but above all was the speed and accuracy they went about their work, concreting the floor posts to erecting the structure was mostly done on the 1st day with only a couple of hours on the second day. The finished product is stunning and would highly recommend this company in every aspect. If only other companies were like these.
20. oktober 2025
Besvarelse fra Arctic Cabins
Hello Roy. Wow, what a fabulous review! Such great feedback on our team, service, and finished product. Ben, Ross & Andy will be so pleased to hear your words. We're so glad that your cabin is stunning, and we wish you many happy years of enjoying your new space! Take care, happy BBQing!!
Team Arctic Cabins
A very easy experience buying an Arctic…
A very easy experience buying an Arctic Cabin. From start to finish I felt I was dealing with professionals. Communication was excellent and pre and installation on the agreed day was smooth and staff happy and informative. Cabin looks fabulous and excited to use it.
9. oktober 2025
Besvarelse fra Arctic Cabins
Hi there Julia. Thank you for taking a moment to leave us your 5 star feedback! It's great to hear how smooth the process with us was, that the communication from our teams was excellent and that your new cabin is fabulous. Enjoy your wonderful new Arctic Cabin!!
Team Arctic Cabins
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