Aquarelle Anmeldelser 37

Terrible service, completely unreliable
Absolutely horrible experience with aquarelle.de. I placed an order on November 15th for delivery on November 19th for my sister’s birthday. The flowers did not arrive on the promised date.

On November 20th, I contacted customer service and was told they would be delivered that same day. This turned out to be completely false. The flowers finally arrived on November 21st, and they were wilted, old, and in unacceptable condition.

They completely ruined the surprise I had planned for my sister’s birthday. I requested a refund due to their failure to deliver on time and the poor quality of the flowers. This level of service is unacceptable. Zero professionalism, poor communication, and no respect for their customers. I would never recommend this company to anyone.

I knew Aquarelle FR, I expected the great same experience... What a mistake, the DE website accepted the order, took a photo, but then everything after is messy:
They never update the tracking page,
They say they sent a SMS to the recipient (never received),
They didn't even notify me about the failure to deliver,
Now when I reach them almost a week after expected delivery, they say it has been waiting at a random shop many kilometers away from the recipient.

What a terrible customer experience, especially considering it's not a free delivery service.

I live in the USA and ordered online for a delivery to Couchey, France. It arrived on the day that I selected and they looked just like the picture. I was surprised at how much less expensive they were, including delivery, than in the USA.

I ordered flowers for Valentine's day, and they havent delivered anything till today 20th Feb today.
they don't even response to my emails!

Writing a bad review is not something I enjoy doing. I am in the States while my daughter has moved to Germany, a military family. Being away from home and dealing with something that no one should ever have to go through, I looked to this company to offer some comfort. I ordered a plant and added a candle to the delivery. It was supposed to be delivered on January 11th. It never arrived. I contacted the company twice. Then my daughter was leaving for the weekend. I emailed them again and told them she would not be available to receive it. They agreed to reschedule the delivery for Monday. That didn't happen, the plant was delivered and left outside. When my daughter got home and opened the box the pot was shattered. I contacted the company and they offered to refund me 5 euros. I told them I would prefer they replace it as the gift was ruined. I will never recommend this company.

EXPERIENCE LAMENTABLE / AVIS SUPPRIME QUI DURE DEPUIS 2 MOIS.

LA DECEPTION EST A HAUTEUR DES ESPERANCES.
DEUX DATES IMPORTANTES NON RESTEPECTEES ST NICOLAS ET UNE RAISON SPECIFIQUE . PLUS DE 40 MAILS ENVOYES ET REPONSE A COTE DE PLAQUE - FLEURS PETITES .
NUMERO DE COMMANDE 499762 + 500224
AUCUNES PROMESSES TENUES - DES QUESTIONS STYLE Y A T IL DES TRAVAUX LA RUE ... ET J EN PASSE
Date de l'expérience: DEPUIS NOVEMBRE
UPDATE 12-12-2023 : De la société Aquarelle : Oui Monsieur, mais apparemment le transporteur ne parvient pas à effectuer cette livraison.

La livraison du bouquet était prévu le 11 août .pas de livraison et pas de sms d’excuse à la cliente qui attendait le bouquet …. Aujourd’hui le 14 août j’ai envoyé 2 messages .aucune réponse ….

Very Disappointed. I arranged for flowers to be delivered on 24/8 for an anniversary. A photo was taken of the prepared flowers and sent at 7:49 am. The flowers were then not delivered. No text, no email, no phone call to me or the recipient. No communication at all. I chased up where they were. The response came late the next day after they were delivered late the following day. The flowers were by then already made up for over 24 hours. I was offered a refund of the delivery fee. No explanation was given. I think it was totally unacceptable as I would have cancelled the order and got someone else to do it on the day required. The use of "noreply" emails to complaints also makes it difficult to resolve.

This place is a scam. I sent flowers to my mum to an hotel where she was expending her birthday. They delivery guy arrived asked for my mum and the person in the reception didnt want to confirm if she was there. The delivery guy DIDNT CALL TO my mum in any moment. I tried to contact AQUARELLE by online form since their contact phone is a paid phone (902) in Spain and they answer almost 5 hours later with a very little message saying the delivery company will try again next day. NO ONE TRIED AGAIN, NO ONE CALLED TO MY MUM. My mum is already back at home, I sent another message through the form and they answered me the address was incorrect... That´s all... No trying to deliver again or offering any solution... So what happens with my 50 euros?

Absolut disaster. I placed an order for an expensive orchid which arrived completed destroyed – dried up and dead already and had been thrown around the delivery truck so badly that they were not even recognizable. The company apologized and made a second attempt, but only a week later, and this time even more horrifying – again destroyed orchids and thrown in a cheap vase (not potted). The experienced just caused pure embarrassment because not only they delivered dead and destroyed orchids TWICE but added a box of chocolate which is completely inappropriate as the order was for “sympathy”. Everything they promise on their page is false … 1. what you see is what you get  what was delivered was nothing like the picture, 2. Packaging and travel-fresh vase  more time dead flowers, broken vase, delivered in a paper cardboard box, 3. we send you a photo of your bouquet  I never got any pictures.
They ship these from somewhere in France and by the time the order arrives in Germany, it is days later and destroyed. A complete waste of time and money.

Ich habe hier zum ersten Mal eine Bestellung getätigt, weil ich die Idee, einen Maiglöckchenstrauß inkl. Zink-Eimer zu verschenken, originell fand. Der Strauß sollte pünktlich zum Geburtstag meiner Schwiegermutter eintreffen. Also rechtzeitig (10 Tage vorher) bestellt. Erst am gewünschten Liefertag erhielt ich eine Versandbestätigung inkl. Foto des Straußes, jedoch fehlte ein Tracking-Link. Leider kam der Strauß dann mit 3 Tagen Verspätung an, die Maiglöckchen waren welk bzw. vertrocknet und lagen verstreut im Karton, weil sich eine Befestigungslasche gelöst hatte. So eine Blamage und das bei Versandkosten von 10 EUR. Hier werde ich nie wieder bestellen!

Nicht mal ein Stern Wert! Meine Schwester hat eine Orchidee aus Brasilien zu meinem Geburtstag hier in Deutschland bestellt. Nach 3 Tagen angekommen, es wurde nicht geklingelt, einfach im Treppenhaus gelassen, Orchidee kaputt, Vase kaputt und natürlich gar kein Antwort von denen. Finger Weg davon!!

I had a chocolate bouquet delivered in Germany. It arrived 3 days later and they did not even ring at the door ! They just left it in front of the house next to the trashbin!!!!
And I still have not managed to be reimbursed ! But I don't give up !

Bonjour,
Je me permets de revenir sur mon premier post du 27/10/2020 Aquarelle a réagi très vite et a proposé un dédommagement ! Merci pour votre réactivité !

1 star is even too much for Aquarelle.
I got my roses three days later. It seems they drove my bouquet in a car all this time without water and oxygen, roses look awful. I can immediately trash them.
I feel so sorry for my family, who wanted to make me happy, but made me feel only shame.

Aquarelle.de are a scam, stay well away from them, but at least I was able to get my money back from mastercard!

Aquarelle ou l'art de vous gacher une surprise 😡, commande passée le samedi pour une livraison le mardi autant dire qu'ils ont le temps de réagir et ben non service livraison lamentable et excuse bidon du service clients . apparemment ça ne leur pose aucun soucis de fêter un anniversaire le lendemain du jour prévus par contre pour l'effet escompté vous repasserez .

Completely unreliable company who failed absolutely to deliver their order as promised. Stay away from these jokers.

Merci à aquarelle pour le bouquet nommé goûter St Valentin que nous avons offert à notre mère pour son anniversaire !
Elle a été enthousiasmée de recevoir un bouquet de chocolats et non de fleurs :-)

one of the worst companies that offers online services. they do not assume responsibility for their mistakes. I'm not surprised that they do not have on the internet site a section for a costumer review. they do not want to be seen that they don't have satisfied customers
I'm just sorry I did not see the trustpilot before I dealt with them, because I'm not the only one who complains about their services