Waited for 3 hours to get a transfer to Verbier, the driver didn't arrive for an 8.15pm transfer. Extremely unpleasant telephone experience with the operator . Driver did show up at 10.00pm af... Se mere
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Se, hvad kunderne siger
A terrible experience! Do not use this company! They promise transfer within an hour, but we were asked to wait for a plane that arrived two hours after our flight and then would have had to wait at l... Se mere
Virksomheden har svaret
I'm a regular Verbier as I have a freind with a chalet there who invites me for Christmas most years (thanks Jeff), and they recommended we go on the Alpinexpress. The service is simple, effective an... Se mere
Virksomheden har svaret
Great service! Quick, friendly, efficient, comfy bus, can’t fault it! The chap was waiting right in front of arrivals so really easy to find. Had a few minutes to wait for other bus passengers to get... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
AlpineXpress is your gateway to luxurious Swiss alpine adventures with our seamless Swiss airport transfers. We take pride in our roots as the pioneering and largest provider of Swiss luxury transfers in picturesque Verbier, bringing this wealth of experience to destinations including Zermatt, Crans-Montana, and across the Swiss Alps. Whether you’re travelling from Geneva or Zurich, our private transfers combine comfort, safety, and exceptional service. Since 2002, AlpineXpress has set the standard for reliability and refinement, earning the trust of our clients who choose us time and again.
Kontaktoplysninger
Le Bivouac, Rte de Verbier Station 45, 1936, Verbier, Schweiz
- +41 27 771 96 00
- bookings@alpinexpress.com
- www.alpinexpress.com
2,8
Middel
38 anmeldelser
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Besvarelse fra AlpineXpress
Thank you, Mme. Leontjeva, for traveling with Alpinexpress on our Shared Transfer service from Geneva Airport to Verbier. We carefully select the most professional drivers, most comfortable minivans, and most capable operations staff to assure that every guest transfer is great, so I am so please to hear this was your experience on Alpinexpress. Thank you for sharing your experience and 5-star review. We look forward to welcoming you back to Verbier soon on one of our Shared Transfers. Merci et à bientôt.
Reliable and comfortable
Very professional! I was welcomed, well taken care of and had a comfortable trip both to and from the airport.The driver was very helpful drove very well and I felt safe in traffic. As I come to Verbier on a regular basis, I will definitely use them again
23. juli 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you, Mr. Mateie, for your thoughtful review. and 5-star rating. The Alpinexpress team are passionate about delivering professional, comfortable, reliable, and friendly Shared Transfers to each and every guests - so I am thrilled to hear your feedback. We look forward to welcoming you to Verbier next winter and will save you a seat on the minibus!
Terrible Customer Service / Do Not Recommend
Really disappointed and frustrated with the processing of a simple refund request that had been submitted in march. I am completely sympathetic to these unusual times we are in right now, but I had booked 2 round trip rides for April that obviously needed to be cancelled. After initially requesting a refund I had to follow up 3.5 weeks later only to be told there was an oversight with my cancellation request. After that reply only one refund was processed. I have followed up subsequently 4 times via email and 2 times on the phone. I have received no responses to my emails and when I’ve called I’ve been told ‘I’m sure someone will respond.’ Obviously they don’t seem to care as if they did they could have taken my info and ensured someone would reply and process this refund. This is simply unacceptable and needless to say I will not be using this service ever again, and I will not be recommending it to anyone either. My request is pretty straightforward so it is shocking that this has been handled in such an unprofessional manner.
17. april 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you for your feedback. AlpineXpress is now under new ownership and management.
relaxing journey up to Verbier
Everything worked like clock work - Swiss Time !!
It was a relaxing trip where I could take in the views.
I had door to door service so no lugging my three large bags, I would highly recommend AlpineXpress due to their great service and the friendly competent drivers.
15. februar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you, Christie, for your kind recommendation. We appreciate that reliable and stress-free travel is important to our passengers, so everyone at Alpinexpress endeavours to assure our transfers are timely, efficient, and relaxing. I am glad to hear it is working! Thank you again for traveling with Alpinexpress and we hope you have you on one of our transfers again soon, Steve
Really dreadful experience
Really dreadful experience. My friends and I booked 3 separate transfer services to Verbier. All 3 of us had to wait over 3 hours (5 hours for one of us!) at Geneva Airport for our transfer to depart. Weather was good and no flights delayed so no particular reason for these delays.
On phoning the office, the manager on duty was rude and unhelpful and left me feeling pretty tearful. My eventual 50% refund took a month of constant emails.
11. februar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.
I have used Alpine express a number
I have used Alpine express a number of times - friendly service and drivers, quick transfers and love the convenience.
28. januar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you , Mr. Critien, for your kind feedback. We appreciate that many of our customers are regular visitors to Verbier and are proud that your loyalty is a nod to a good value, professional, and efficient transfer service. We will do our best to continue to make journeys to Verbier relaxed and easy. We hope to welcome you back to Verbier very soon, Steve
My transfer with alpine express was a wonderful experience
My transfer with alpine express was a wonderful experience both to and from Verbier.
The company was very efficient from the booking through to the transfer.
I would definitely use this company again on our next trip to Verbier
28. januar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you, Mrs. Nurse, for your kind review. We very much hope you have the opportunity to use our transfer services again to visit Verbier. I am happy to hear that both our office & driving team made for a "wonderful experience" for your recent transfers with Alpinexpress - this is certainly our goal. Thank you and warm wishes from a very snowy Verbier! Steve
Friendly
Friendly, efficient and timely. What more could you ask.
28. januar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Mr. Phillips, I am delighted to hear you found our Shared Transfer service from Geneva Airport to Verbier friendly, efficient and punctual. We certainly aspire to offer a professional & reliable service and I am pleased this was your experience. Thank you for taking the time to post a review and we hope to have the opportunity to welcome you back to Verbier again soon. Thank you, Steve
Top service
Top service. I use it routinely in particular when we are time critical on a weekend away and have found it to be always reliable, on-time with a friendly driver.
28. januar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Andy, thank you for your 5-star review of our Alpinexpress Shared Transfer service to Verbier. We understand that punctual, professional, comfortable, and friendly are the keys to a good transfer, so I am very happy this has been your experience. The Alpinexpress team are passionate about delivering a successful start and end to each of our guests' holidays in Verbier. We look forward to welcoming you next winter.
Super-efficient
Super-efficient. Personable staff. Would definitely use Alpine Express again.
28. januar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you for your 5-star review and recommendation of our Shared transfer service from Geneva Airport to Verbier. I am pleased to hear that you found our transfer service efficient and our staff friendly & professional. We understand that reliable and stress-free travel is important to our passengers, and I am glad to hear we are delivering! Thank you again for travelling to Verbier with Alpinexpress and for taking the time to write a review. We hope to have you on one of our transfers back to Verbier again soon, Steve
Alpinexpress
My journey could not have been easier! Everything was on time, a very helpful and pleasant driver and a spotlessly clean vehicle. I would definitely use Alpinexpress again and highly recommend them to others.
27. januar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Ms. Robertson, thank you for generously taking the time to post a review of our Shared Transfer service. I am pleased that you found our Shared Transfer service from GVA to Verbier easy & efficient. We understand that our airport transfers must be reliable & professional to assure an easy & stress-free start to your holiday, so all of our drivers work hard to assure our passengers have a relaxed journey. I appreciate your recommendation and I hope to have the opportunity to welcome you on one of our transfers again soon. Thank you, Steve
Excellent clean punctual
Excellent clean punctual , was supervising a group of 16 year olds so anything that made thing run smoothly was welcome .
27. januar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Mr. Rafferty, I appreciate your review and am happy to hear our team was able to help with your youth trip to Verbier. Our team at Alpinexpress strive to assure that our transfers from GVA to Verbier are timely, efficient, and easy; and that our vehicles are of the highest standing. I am pleased we were able to deliver on this with punctual, reliable, clean, and stress-free transfers for you. I value your recommendation and hope the youth ski trip will return to Verbier next winter. Thank you, Steve
Perfect company
superbe transfert de Genève aéroport, à l'heure. Rapide et efficace, le meilleur moyen pour relier l'aéroport à Verbier directement. Chauffeur très aimable et serviable. à recommander tous vos amis.
22. januar 2020
Uopfordret anmeldelse
Alpinexpress -recommended
Quick, efficient and reliable service and good value. Our driver Martin was very helpful and drove safely. Recommended
21. januar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you, Mr. Holmes, for your positive feedback and for taking the time to review our service. The Alpinexpress team all work very hard to make the start & end of each holiday in Verbier easy, safe, and efficient - I am very pleased to hear it shows. I will be certain your feedback is shared with your driver, Martin. We hope to have the opportunity to welcome you back to Verbier soon. Thank you again for your kind review, Steve
Alpinexpress verbier
Good value, quick & easy way to get to Verbier. Better than the train and other bus companies. Very convenient . Would recommend .
20. januar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you, Mr. Worth, for your positive feedback and for taking the time to post a review. As the only transport company based in and specialized in Verbier, we aspire to be the best at the one thing we do - Transfer to Verbier. Thank you for letting us know it is working. We hope to have the opportunity to welcome you back to Verbier again next December. Thank you again for your kind review, Steve
Alpinexpress Verbier Shuttle - Cheap, reliable and v convenient
I'm a regular Verbier as I have a freind with a chalet there who invites me for Christmas most years (thanks Jeff), and they recommended we go on the Alpinexpress. The service is simple, effective and good value compared to the train or a taxi. They grouped us with 5 other people who arrived at more or less at the same time and took a small minibus non-stop to Verbier. About 2 hours. Our driver was English and very nice and booking online was simple and easy.
20. januar 2020
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you, Mr. James, for your positive feedback and for taking the time to post a review. I am glad to hear you have found our Shared Transfer service to Verbier simple and good value - this is what we strive for. We hope to have the opportunity to welcome you back to Verbier again next December. Thank you again for your kind review, Steve
I never take the time to write a review…
I never take the time to write a review - but this experience with this company is the worst customer service and experience I have ever had. First - after we booked our transfer we didnt receive a booking confirmation. So we had to call them for several days to make them to send it, but that is what it is. We were going to land at 10.20 in the morning in Geneva. 1,5 hour before we land we receive a sms/text saying that the transfer will leave at 14.30 (so over 4 hours after our flight lands!) we try to call and text back to say that this must be a mistake? But no answer. When we land at 10 we finally get a hold of a english speaking girl (I think her name was Trisha) who is probablt the most rude person I have talked to. We try to explain that it is not ok to message us such a late departure time 1,5 hour before we land, and if they could pick us up earlier, NO. Nothing to do. Then I asked for a refund, because then we have to book another way of transfer to Verbier. She says, in a very rude and rushed way that ywah that is fine, you can get a refund, so I say ok but how does it work, and she just say so I dont have time to talk to you anymore, I have other customers. So she wont talk to me anymore to let me know how we will get the refund, nor will she send a confirmation of it on email. So we call back several times, where we ask them to send the confimation email - she says in a rude way again, that she will and hangs up. We never receive this refund. The other bus (Alpybus) is fully booked, so we cant go on that one, so we have to buy a super expensive train ticket. We keep calling them for days. Finally I talk to a guy (think he is called Nigel) that is a bit more service minded (at least i thought so) and says that he will send the confimration of the full refund in an email now. But the refund wont be payed until next week (which is totally fine) We do not receive an email from them still. We try call again the day after - and now he says he need to confirm with the lady that we spoke to if this is true?! So now we have to battle with this, and argue if she said this on the phone or not. I have sent so many emails and called so many times. This was in easter (so almost 3 weeks ago) and we still havent heard back from them, nor of course received our refund!) The absolute worst customer service you could imagine.
6. maj 2019
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.
Massive wait times and rude staff who shouted at me on the phone
I booked a shared transfer from Geneva to Verbier for a flight arriving at 9:05 allowing to clear the baggage hall it was implied on the booking that the tanager would leave at 10:00. As it turned out they allocated a group to our buses that was scheduled to land at 9:55! Clearly they would never make it through customs and baggage by 10:00! We eventually left the airport at 10:40 and we had landed at 8:51 so we had to wait almost 2 hours for our transfer to leave. Considering this company markets itself on reliability and punctuality I find a wait of 109 minutes unacceptable
19. december 2018
Uopfordret anmeldelse
Besvarelse fra AlpineXpress
Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.
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