Allica Bank Anmeldelser 

I’m an existing customer and tried to call them on 0330 094 3333 today at 13.20pm for business customer. I held on for 38 minutes and these cowboys kept on saying we will answer your call shortly with ridiculous music playing!! Eventually I had to hang up

I regret becoming a business customer so really would NOT recommend this bank at all .

Lack of staff is sheer contempt and insult to their customers!!

The irony is if I had opted as a new customer option then I would have been transferred very quickly.

Allica moto is “once you become a customer we will shaft you as we see please “

Very disappointed!!

Simple and well-managed onboarding process with Steve Grigg. Steve helped me through the process and made sure every topic was covered. As an accountant I have now referred Steve to several clients who have all felt the benefits of moving to Allica Bank, both on a personal service level and in financial rewards.

Taylor Hart. I recently met Taylor at a business networking event, he was very professional and explained the benefit of the business account versus my current provider. He wasn't salesy at all, very consultive and clearly passionate about the business the banks proposition. I liked that.

We exchanged details and I went away to do some further due diligence.

I then phoned Taylor to express and interesting making the switch, it was seamless and he was excellent. within 24 hours the account was set up with Taylor being my dedicated manager that I can pick up the phone to and text etc. So refreshing to deal with an actual human being. Firs class service Taylor, thank you. Highly recommend.

Simple process to set up the account, with great support from Ross - all worked smoothly

Excellent service with a personal touch!
Louise and the team at Allica have made our switch very straight forward. Great customer service and the apps simple to use too!

I was recommended to Allica by our accountants and was introduced to Steve Grigg who explained everything in a clear and straightforward manor. He demonstrated how the account works, set the app form us and generally got us underway seamlessly. I couldn't recommend enough.

We recently had a meeting with Allica Bank, and Steve Grigg delivered an outstanding experience from start to finish. He was incredibly knowledgeable, clear, and thorough in explaining everything we needed to know.

Steve made the entire process straightforward and stress-free, ensuring we were fully set up and confident moving forward. He took the time to answer all our questions and made sure we understood every step.

Professional, approachable, and genuinely helpful — we couldn’t have asked for a better service. Thank you, Steve!

We recently moved to Allica bank. The whole process from the start was simple, everything moved over automatically.

Allica take a personal approach, they came in to visit us and went through everything step by step, this personal service is something you no loner receive from most banks. We now have a direct point of contact for questions we may have.

Overall it was a great experience and I would highly recommend them.

I recently switched my business banking to Allica as it was recommended by my accountant. The whole process was a quick and seamless experience and my account was up and running within a week of the application. Its great to be able to talk to a "real person" and Steve Grigg has been a real pleasure to work with.

We’ve recently started working with Steve Grigg at Alica and the experience so far has been excellent. The communication has been clear, responsive, and genuinely helpful throughout the process. Any questions we’ve had have been dealt with quickly and professionally, which has made everything feel straightforward and well managed.

The onboarding process has been smooth and the systems are easy to use, which has made the transition feel seamless. We’re looking forward to continuing to build the relationship

fantastic service by Steve Grigg.
Setup was easy and on the spot service. Would continue using Allica.

so easy to talk to no hidden agendas if fact i still cant believe how much they can save me on bank charges and now gaining more interest then ever before on my savings.
i would recommend to all my business contacts they are not looking for just large companies what they offer small and medium size businesses is amazing and they make you feel important to not just a number
easy to speak to and get answers from quickly .
cant speak highly enough,

I’ve had an excellent experience with Allica Bank. I dealt with Dawn, who was extremely helpful and professional throughout the process. The account was set up quickly and efficiently, with clear communication at every stage.

As an accountant, I have recommended Allica Bank to several of my clients, and they have all reported similarly positive experiences. The service has been reliable, responsive, and well suited to business needs. I would happily recommend them to other businesses looking for a straightforward banking solution.

I opened my account with Allica Bank in December, initially attracted by their savings rates. What followed has been one of the most frustrating banking experiences I've had.
Onboarding was painfully slow. The volume of documentation required for what should have been a straightforward savings account was staggering. I sent three months of statements, only to be asked for more. Then further identity checks. Then more emails. The back-and-forth dragged on far longer than it should have for an existing, established business.
They opened the wrong account. After all of that, I discovered they had set up a current account rather than the 90 Day Access savings account I had actually applied for. I then had to go through the process of opening the 90 Day Access account separately.
The product structure is baffling. There is a General Access savings account, a 90 Day Access account, and the current account — each with different rates. I was told I had a linked savings account with a higher interest rate, so I topped up accordingly. It turns out you need to place funds into a separate "savings pot" to earn that rate, but this is never made clear, and the accounts don't even have obviously different account numbers to help you distinguish between them. None of this was communicated properly. Three different pots, three different rates, and very little guidance on how they interact.
Now the hidden fees. I have recently been charged £25 for a low average balance on my current account — despite holding a six-figure balance across their savings products. I have effectively handed this bank a substantial sum of money, and their response is to penalise me for not also keeping enough in the current account. This fee was never clearly communicated to me when I signed up, and I cannot find any reference to it in the correspondence or collateral I received in December.
Poor app and web experience. Coming from Monzo as my main business account, the difference in digital experience is night and day. Allica's app and online banking feel clunky and outdated by comparison. Basic things that should be intuitive simply aren't.
Slow to resolve issues. All interactions with Allica have been slow. I am currently waiting for their advisors to investigate and refund the £25 charge. Let's see if they even bother.
Glad I tested first. I very nearly moved my entire business to Allica Bank. I'm extremely glad I decided to trial their services with a savings account first before making that commitment. Based on this experience, that move will not be happening.
In summary: excessive onboarding, wrong accounts opened, a confusing and poorly explained product structure, falling interest rates, opaque fees, a subpar digital experience, and sluggish customer service. I would urge anyone considering Allica Bank to think very carefully before committing their funds.

We are a business just moving to this bank and the phone and comms service has been excellent and the app/web seem very friendly. I am looking forward to switching our business here ..

i dealt with Mr Satpal singh, incredible experience. all the process was carried out with ease and the speed was unbelievable. we moved away from our bank as it took months to open a new account. this is even being with this bank for over 35 years. This gentleman gave us personal service, like the old days. well done. i will reccomend you guys to anyone.

Very easy set up and onboarding. Many thanks to Fawad Ahmed who was of great assistance and support.

Running a business myself, i strongly believe that its the people who makes all the difference. From the time i spoke to Satpal and the speed at which the process was completed and followed up is commendable.
Quality work Team Allica.

I’ve recently opened an account for one of my businesses, so far everything is running very smoothly and I am very happy with how the account works. I’ve dealt with Anna Chambers who has been incredibly helpful and proactively called me on numerous occasions to ask how it is going and to offer any assistance. So far so good would definitely recommend.