Alessi Anmeldelser 681

I have been a loyal Alessi customer for decades, but the brand’s quality and service have taken a nosedive. My latest toaster lasted barely a year before it began repeatedly tripping the circuit breaker and—most alarmingly—emitting smoke from the internal electrical components.
When I contacted Alessi to claim the warranty, their response was both insulting and dangerous: they refused to help unless I provided a video of the malfunction.
Asking a customer to plug in a known fire hazard and risk electrocution just to satisfy a bureaucratic "proof" requirement is a total failure of corporate responsibility. In the past, Alessi products like my juicer lasted 15 years; now, I am receiving faulty replacements right out of the box and being met with "yap" and corporate excuses when things go wrong.
It is a shame to see a design icon lose its way. If you value your safety and your money, look elsewhere—perhaps to a brand like Dualit that prioritizes build quality over hollow aesthetics. Alessi has officially traded its reputation for "brand" quality for cheap parts and negligent customer service.
Pros: Looks nice on the counter.
Cons: Major fire hazard, potential for electrocution, dismissive customer support by Ms Francesca.

I lost the strainer somehow of my cocktail shaker Chiringuito. Antonella helped me fantastically. and found one. She is going to send it to me. Hopefully today.Really appreciate her work!

Hi everybody,
I just canceled a review I wrote two days ago. My claim has been answered by an IA application that Alessi is trying to put up in order to enhance its CRM (Customer Relationship Management). But unfortunately these IA answers did not meet my expectations. Not only Alessi apologized but offered me to replace the so called "problematic item" which damage was due to a wrong utilization of mine.
Bravo ! 👏
This new answer proves a right attitude towards the client I am and will continue to be.
It reinforces my confidence to the brand and its products.

Forza Alessi ! 👍

Extremely disappointed with the quality. The plastic lid broke after the very first small drop, from only about one meter, and this happened after just two uses. For a premium brand, this is unacceptable. The product may look elegant, but the materials feel flimsy and low quality. I expected durability, but instead I got a fragile product that doesn’t match Alessi’s reputation.

I contacted Alessi customer services with a question about one of my many Alessi products. I found them very friendly and professional and quick to respond to my request. Having Alessi products are not only very practical but also little works of art around the home. Thank you again for your assistance.

I really appreciate excellent customer service and companies that stand behind their products.  Alessi provided exactly that!

As a designer by profession, I have always loved the quality and design of ALESSI products. Not only do they last the test of time, but have an inherent wit and charm. Good to use and stylishly fun to live with. I have bought many products over the last forty years. I have just contacted the ALESSI team (in both the UK and Italy) regarding a replacement watch strap for my wife and they have been incredibly helpful and caring.Thank you!

I have had a lot of contact with the Alessi customer service. They are always very helpful, even with my very particular requests. The woman I have been in touch with is always very friendly and quick to reply. A very recommendable company indeed!

Commercial, professionnel, efficient, rapide, excellente traçabilité pour le suivi.
En résumé, une expérience exceptionnelle.

Quick response and efficient handling of the issue

There was a spring sticking out of the safety valve from my coffee maker (9090) I emailed and within a day they sent me a new one. (free of charge) that's what I call service

Una atencion al cliente insuperable

Ordered from Alessi UK, return not processed and order cannot even be located (GB56978). Poor customer service so far. Suggest not ordering from them

Je tenais à vous remercier à nouveau pour votre geste commercial concernant la bouilloire plissée que vous avez gentiment accepté de m'échanger (de bleu à noir) et que j'ai récupéré chez décor home Mâcon.
Votre professionnalisme et votre réactivité sont deux qualités commerciales fort appréciables dans le monde un peu trop virtuel d'aujourd'hui.

Thank you for your prompt answer which reflected a wish to help and solve my problem always with kindness.

Order arrived after severe delays, missing items and what was there was damaged. Has messaged 3 times and nobody has been in touch to resolve.

Please avoid purchasing from Alessi.

I had a great experience with Alessi’s customer service. The rubber ring on my blender broke during normal use, which was frustrating but their support team handled it perfectly. I reached out to them and received a response almost immediately. They were friendly, efficient, and quickly arranged a replacement part free of charge. Highly recommended!

My Alessi peppermill 9098 had an accident, and the fin broke. I think it must be 40 years old and is in use every day. And what a miracle: spare part is available and service is outstanding. Sustainability. Thanks a lot, Alessi!

I received incredible customer service today from alessi. I was in need of some replacement parts.

Customer services responded immediately on their chat facility and then emailed me directly.

I love alessi products. I have been collecting for years. I have never needed any replacements but an accident in the dishwasher damaged something and alessi have given me incredible customer service.

I’m now on their website looking for another piece