AJMovers Anmeldelser 265

We moved the contents of our one-bed flat from the UK to the Netherlands. The guys who did the pick up and the delivery were extremely careful, quick, professional and gentle, and nothing was damaged at all. The communication from the central office was quick and precise, except for a misunderstanding about the time of pick-up (they postponed it by 5 hours due to a technical problem, but then arrived after just 1 hour). I was also not told in time that they expect the payment to be received in full before they start unloading, so I had to go and find a cash machine last minute. But they were patient and everything was sorted.

Move was organised very efficiently
Communication was great
Lads on the van were very polite and knew what they were doing
I think it was very competitive for the service given

AJMovers carried out a fabulous job, our plans were only confirmed very late, but this did not affect the move. Nothing was too much trouble. The team were very friendly and hard working.

Many thanks to your team for managing our complex storage and move needs. They were efficient and effective. More than that, they were courteous, friendly, and engaging.

Ajmovers made our move so much easier. The team was very professional and thoughtful of our needs. They packed everything carefully so not one single item was damaged. I would recommend them to anyone 100%. Thank you all for making our move run smoothly.

It couldn’t have been easier with White Glove Removals. They were quick to respond to my initial enquiry and once I had accepted the quote, Andy kept me updated.
The piano left the UK on Monday and was with us in France on Tuesday. The removal men were extremely careful with the piano.
I would definitely use this company again.

Andy and his team have moved a couple of upright pianos for me in the last few months. On both occasions, the service has been quick, efficient and reasonably priced. Really good comms too. Many thanks!!

I did my research on moving companies as it was VERY important for me to have a smooth experience moving from the UK to Spain. I have a 1-year-old baby, which makes everything exponentially more complicated, and I was willing to pay extra for a company that would go the extra mile to make things easy. Folks, this is NOT that company. Every step of the way, they messed up, and then they charged US for it.

Here's a timeline of our interactions:
1. I find these guys and hire them to come on 1 July.

2. My moving date shifts one day earlier to 30 June, and I communicate this to the movers via email. They confirm, and I have email record of this.

3. 30 June arrives. No one shows up.

4. No one answers any of the phone numbers I have for them. I find a customer service number in someone's "out-of-office" message (it isn't available ANYWHERE else). Customer service gets in touch with them and I finally hear back that they still think my move is tomorrow, 1 July.

5. I have to change my husband's flight so that he can stay to oversee the move, which costs £175. I ask the company to cover this; they immediately say no. I have to fly alone with my 1-year-old.

6. They send us an invoice for the move. They charge us an extra £500 + VAT for items that they say were not on the inventory -- which is fair enough, although unexpected. They also charge us for a "sofa," which is absurd since we don't own one. They took off this charge when we contested it, but I want to mention it here because it illustrates how absolutely incompetent they are.

6. Fast-forward a few days later to Spain. They want to charge us for having to wait a day until they can transfer the boxes to the new flat -- but they ALREADY charged us for this. I have to show them their own invoice to prove it. Again: incompetent.

7. They say they'll show up between 7-8am. My husband goes there to wait from 6am to be sure. No news from them during this time. At 9am he gets a call from them asking for the address (how do they not know this already?!). They don't show until 10am.

8. They want to park right in front of the flat, but it is illegal to park there. My husband explains this to them, and they call their boss. They then say either they park elsewhere and charge us £700 or they park in front and we have to pay any fines. They try parking in front and immediately all the neighbors start complaining, and then the police show up within 5 minutes and tell them to get out.

9. They hold our stuff hostage until we pay them £700 because they can't park illegally.

10. Some of our stuff broke (a glass frame, a 3D printed statue, our bbq grill cover) or was damaged (a custom-made wooden table, a wooden baby toy). We advise them of the damage while they're here in person, including have them take pictures of it. We also took our own photos. We send photos plus original receipts for the items to them via email since we paid for insurance, and we ask for it to be reimbursed. We're told that just to file an insurance claim costs £350 (?!?!) and that we likely won't be paid back more than 25% of the original cost of the items. They offer to pay us £100 "out-of-pocket" just to be done with it. We accept as at this point we're absolutely disgusted with the entire experience and just want it to be over.

The original bid they made for us and we accepted was £2000. We ended up paying £4776 due to them nickel-and-diming us (plus having to change a flight) because they KNEW we were stuck with them and had to get our stuff back. This is not to mention all our stuff that was irreparably broken and damaged.

THESE GUYS ARE EXTORTIONISTS. DO NOT TRUST THEM. I saw all the positive reviews and thought this looked like a legit company, but I was DEAD WRONG, and you will be too if you end up contracting this crappy excuse for a moving company.

They were absolutely excellent. Competitive in terms of price, great and frequent communication, delivered exactly when they said they would - I would use these guys again without hesitation. Thank you!

Would 100% recommend AJmovers
The delivery guys were polite and so hard working . Very pleased with service and at a great price . Thank you very much

Excellent service, friendly, efficient and polite. I would recommend them to anyone.
Elaine

All good! Piano here safely & men very helpful. Good price & efficient service, thank you!

I had an excellent international service, good price, excellent communication, trouble free. Would definitely recommend and use again.

Andy and his team moved some boxes for me overseas and provided an excellent service! The van arrived on time to collect everything, and kept me informed on where my boxes were while in transit.
Excellent service!
Couldn’t fault them!

WhiteGloveMovers from Shiply platform delivered my piano across the UK and brought it upstairs too! All done with care.
Excellent communication and peace of mind!
Professional, quick and and reliable service. Highly recommended.
Thank you, Andy!

I requested a quote to move a piano from Denmark to Belgium and eventually started working with AJ Movers. Everything went very smooth, communication was great and the piano was very well handled. I recommend them for sure!

Excellent. No complaints at all.

A fantastic service.
Polite, professional and punctual.
The team of x2 guys couldn't have been more helpful.
Extremely caring and understanding in all aspects of their service.
I will definitely be using and sharing their services again.

Super helpful team of movers and drivers. Happy to lift, carry, load and unload items.

Booking the move was a breeze; their office staff are extremely responsive on email making the whole experience stress free.

Moved from London to Switzerland. Picked up Thursday evening and delivered Sunday evening. They where in an out in less than an hour and everything in perfect condition.
Super fast and efficient! Would use again in a heart bear and would highly recommend to everyone!