Air Supplies Anmeldelser 

Initially I was quite impressed with this company. I placed an order for a new Bambi Compressor on Monday 19th March after my old oil-less compressor stopped working and received the well package item on Wednesday 21st.
Unfortunately, after being impressed with the superfast delivery things started to turn bad. On opening the package and carefully reading the enclosed instructions, I noticed that the item was missing the air intake filter. I checked the now empty container, the enclosed bag containing the instructions and on the floor around where I had unpacked the item but no air filter was to be found.
I promptly telephoned air supplies and after being told to check everything again I was told that they would contact Bambi to send a replacement but not to use the compressor until it arrived. I was a little gutted that I had to wait even longer before I could use the compressor as I wanted to finish an airbrush project for a customer. I was also a little surprised that they could not send one from their stock instead of contacting Bambi bearing in mind the quick delivery of the compressor from them in the beginning I thought that I would only have to wait another couple of days at most.
On Monday 26th I had still not received the missing air filter so I sent an email to air supplies first thing in the morning to enquire as to when I would be likely to get the item. I never got a reply!
Getting a little frustrated that I had a brand new £330 compressor sat in the corner doing nothing and my customer asking about his project I decided to contact Bambi the very next day. I explained to the gentleman at Bambi the situation and he went off to check and said he would ring me back. Within 10 minutes I got a call back from Bambi and was told that they had no knowledge of Air Supplies even contacting them to send me a replacement! So Air Supplies had kept me waiting a whole week, never responded to my emails and had not even asked Bambi to send one to me! The guy on the telephone apologised and said he would mail me the missing filter that day. True to his word I have this morning (Wednesday 28th March) received the missing filter from Bambi and all with no help from Air Supplies.
I wish I had read others reviews before purchasing from Air Supplies as it appears they have had many unhappy customers in the past. They may be a few quid cheaper than other retailers but from my experience it is not worth the small savings for such a lousy customer service.
I can now finally finish the work for my customer and will definitely not recommend Air Supplies to anyone or use them again. As others have said, they are quick to take your money and then brush you under the carpet; it is a disgusting way to treat your customers!

The lady i spoke to on the phone was very rude.
But, the product i bought was very good, well packaged, well priced and arrived on time.

We recently purchased two Kestral pressure feed spray guns from this company for my workplace, and on the listing it clearly lists "Best Price Guarantee" with a link to click and advise where you've found an item for a lower price. I compared the price of the Kestral gun and found no cheaper alternative anywhere, so this matched up nicely.

We then received an email advising that the guns we had ordered were out of stock, but that a like-for-like gun from a different manufacturer could be supplied at the same price. The new guns came in the post, and I did a second price comparison which found that the guns provided were actually notably cheaper everywhere else, and we'd been given a product worth almost half the price.

I called through to explain this to a member of their customer service team and came through to a man who said he would help me instead. After explaining the situation he said that it didn't matter that it was a cheaper product, because it was just as good quality. While i'm not contesting the quality of the guns, as we've not used them, a cheaper product sold at a more expensive price is daylight robbery. I fairly requested that they honour the price match guarantee offered on their listing and he refused to do so "because he believes the quality is worth more" with complete disregard to the prices his competitors are selling it at.

He then offered that we could return them at our own cost, and that once received he would refund us the full value of the order plus up to £8 return carriage. I asked him to confirm that we would be refunded our full order plus the £8 in writing, via email, so that I had a record of this and he responded that he was not willing to confirm this in writing.

Given that we were provided cheaper goods despite being advised they were like for like, and that the price match guarantee offered was completely untrue, I'm doubtful that they'll keep their word on refunding the return carriage in addition to the value of the order.

The staff member I spoke with identified himself as the managing director. I would strongly recommend going with any number of cheaper alternative suppliers, such as Elmbridge, Thorite or BuckandHickman, as the company are untrustworthy and apparently even the managing director doesn't understand the value of good customer service.

Update: Not only has this customer lied to us on multiple occasions, but apparently their dishonesty even extends to their reviews sites. I received an email from Trustpilot earlier today advising that the company had queried our review claiming that the review was not relating to an order with them. Despite advising Trustpilot of this, they emailed me stating that they had read my review so clearly were not only aware that it was pertaining to an existing order but even knew which order it was.

In addition to the above, the items came in to us with the items undamaged, but with the packaging squashed due to them being tightly packed in two bags. We returned these to the company using our own vans with the items left in the cab of the van to ensure that they would be in the exact condition that we received them in. The company have now refused to accept the returned items because the packaging was squashed by their initial outer packaging. We're going to have to go through the credit card company to get our money back, I strongly urge anyone reading this to go to any alternative company (there are many cheaper alternative suppliers for the same products, and even a more expensive supplier would be worth every extra penny given the service we've received).

I have absolutely no idea how this company is still trading, and judging by the other reviews I'm confident that we aren't the only customers to have this experience.

I have never written a negative online review but my experience with Airsupplies was the worst.
I purchased a sprayer from their website that stated it was in stock for a job I had coming up, while waiting for the delivery the customer changed his mind so I no longer needed the sprayer and filled out their online enquiry form and emailed asking how and where to sent it back too.
I never received a response so I sent it unused to their address with my order details and within fourteen days, I then received a phone call from a very rude and aggressive man asking why it was sent back to them and not to the manufacturer and denying he had received any emails, he tried to charge me a stocking and handling fee of £100 on a sprayer that cost £324.
I have since contacted them through PayPal and have had to activate a claim as they were trying to make up terms and conditions which didn't match their websites, PayPal were fantastic and have fully refunded me.
Stay clear of this company

Air supplies may sell high end compressors and accessories at fairly competitive prices but the customer service leaves a lot to be desired.

I've had small compressors of many brands for years but recently decided to go for a larger unit. A friend had recommended ABAC and I wanted some additional information about a 3hp a39 model so I emailed Air Supplies.

The person that emailed back (George) could not have been less enthusiastic and after giving me information that I was later told was incorrect, suggested I call the office.

After a quick chat with a chap who seemed to know what he was talking about, I settled on the ABAC A29 90 litre and he told me to go online and buy it as he couldn't process it over the phone?!

A few days before the unit was due to be delivered, I noticed that another supplier had the same compressor at a lower price and remembering that Air Supplies offers a price promise, I emailed George and asked if the price could be matched.

Air Supplies then phoned me (George again) and instead of either honouring the price promise or a polite "no", he set off on the most unprofessional rant imaginable, complaining that it was only a few quid and reminding me how they'd gone out of their way to advise me on what air compressor to buy and eventually telling me that I could cancel if I wanted to.

If I was getting this sort of treatment before I'd even taken delivery then I figured I wouldn't have a hope of resolving any issues if the unit ever needed service or repair. I took George up on the offer and cancelled the order, at which point he put the phone down on me.

I wouldn't normally leave a bad review but the final straw was when I noticed Air supplies had charged a £10 card handling fee to refund my money. If they weren't so terrible to deal with I wouldn't have needed to cancel in the first place.